pretty bad
Typical Repair Cost:
Average Mileage:
81,208 miles
Total Complaints:
508 complaints

Most Common Solutions:

  1. enough complaints to dodge will get a recall-1-800-992-1997 (225 reports)
  2. replace dashboard (124 reports)
  3. not sure (98 reports)
  4. replace dash (15 reports)
  5. band together class action suit- imply fit/merchantability (13 reports)
  6. call 1-866-726-4636 (Dodge) & 1-888-327-4236 (NHTSA) (13 reports)
2003 Dodge Ram 1500 accessories - interior problems

accessories - interior problem

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2003 Dodge Ram 1500 Owner Comments (Page 25 of 26)

« Read the previous 20 complaints

problem #28

Apr 012005

Ram 1500 4.7L V8

  • Automatic transmission
  • 40,000 miles


click to see larger images

cracked dashboard cracked dashboard cracked dashboard cracked dashboard cracked dashboard cracked dashboard

I totally thought we were alone on this issue.... I ran across these complaints on Google when I was trying to purchase a new dash board for my 2003 Dodge Ram 1500. The issue started happening in April of 05, I could not believe that a few months later it continued to get worst.... I contacted Dodge and of course it was not under guarantee..... Dodge has received many many complaints on the same problem, They need to step up and do something about it. I dont think anyone would purposely cause these embarrassing damages to there trucks on purpose.... My truck looks like crap it not only has this issue but also my paint is fading all on it's own.... What a load of crap..... I will also be filling a BBB complaint, Dodge needs to step up and admit they screwed up and take responsibility. They have not heard the end of me.

- , Houston, TX, USA

problem #27

Apr 152006

Ram 1500 SLT 5.7L V8

  • Automatic transmission
  • 61,000 miles

I have taken great care of the truck - inside and out. I would wipe the dash down with a damp cloth and then use UV protection products. I do this on all of my vehicles and have since my dad gave me my first vehicle at 16. The dash in my Dodge truck has (8) very noticeable cracks running from front to back and they're almost perfectly straight like they were cut. Each crack happened at different times in about a year�s time. I would never see one happen while in it. I would jump in to go somewhere and notice a new crack. It seems the material the dash is made of does not contract and/or expand with the changing temperature. Most of the time my truck sits in the driveway (under trees 90% of the day) because I use my company truck for work and home; and our SUV because of needed room for my wife and baby. I took it back to the dealer for some questions and they would not tell me anything about my year model and bad dash reports from other customers. Luckily, one salesmen I went to school with all my high school life came over and said several people has had the same problem and Dodge has knew about this for years. I know nine other Dodge truck owners with cracked or completely destroyed dashes - from 1998 to 2003. So far my dash has not had large pieces break and fall down into the AC ducts. I think Dodge should issue a recall for their dash boards and come up with a better design that allows it to move during changing temperatures. The screws should be surrounded by rubber or something of that nature. My dash does not feel brittle and it still looks shiny and smooth so this is why I believe it�s the way it's fastened to the metal framing under it. I guess this is why a Dodge loses their value quick, worst than any other maker. I do not recommend a Dodge of any kind to anyone unless they have a Chevy also. They will need something to pull it home often.

- , Enterprise, AL, USA

problem #26

Oct 042008

Ram 1500 4.7L

  • Automatic transmission
  • 89,001 miles

Yesterday I wiped down the interior of my 2003 Dodge Ram 1500. Today I pulled in to fill-up with gas & noticed a 8" crack on the passenger side on the dashboard which just appeared from nowhere. I looked on the internet & noticed this is a rampant problem with Dodge but Dodge refuses to do anything about it. I will have to eith but a replacement or a cover as I cannot stand to have this crack which will surely spread over time.

- , Sumter, SC, USA

problem #25

Sep 012008

Ram 1500 5.7L V8

  • Automatic transmission
  • 44,000 miles


Here's another babied 2003 cracked dash just adding to the list hoping something will get done, love my truck, hate the eyesore dash. This truck is like new otherwise!

- , Sunrise, FL, USA

problem #24

Apr 032008

Ram 1500 SLT 5.9L

  • Automatic transmission
  • 76,000 miles

I have a Dodge Ram 1500, 2003 and I am still paying on it, and the dash on the passenger side just started cracking, I have owned several Ford trucks and never had this problem. I also have a 1999 Chrysler Concord and the same thing happened to the dash, something has to be done this is poor workman ship, or quality, surely Dodge and Chrysler is aware of this problem, what can be done about this

- , Humble, TX, USA

problem #23

Jan 022008

Ram 1500 Laramie

  • Automatic transmission
  • 35,000 miles

The Dash in my 2003 Ram 1500 quad cab now has approx 5 large cracks. I have already had to have my ac repaired with a cost of $150 because a piece of the cracked plastic fell in the ac vent and was hold the vent closed. The dash is constantly getting worse and my truck is in fantastic condition except for the dash. I only have 40,000 miles on it. when i called the dealer i was told that it was out of warranty and that it was my problem because there is no current recalls on the dash. I will never purchase another dodge because of the bad customer service. I have never had this type of problems with the dash in any other vehicle i have ever owned.

- , Apopka, FL, USA

problem #22

Jul 252008

Ram 1500 SLT 5.7L Hemi

  • Automatic transmission
  • 98,723 miles


Hello All,

Just got off the phone with Dodge about the 4 canyon like cracks in my dash. All they did was give me a reference number and told me to take it to a dealership so they could diagnose the cause of the problem and then I am supposed to get back to them, of course this is all out of my pocket. I have over 99000mi on my truck and have taken great care of it inside and out. It seems to be a problem of poor quality material more than anything else. Hopefully Dodge will take some pride in their product and fix this before I get sick of it and take my business to another brand.

- , LaFollette, TN, USA

problem #21

Apr 102008

Ram 1500 SLT 5.7L

  • Automatic transmission
  • 70,000 miles

even though i paid extra for the extended more detail warranty i was told i was out of luck. they could offer me to fix the dash at a reduced cost of 600 dollars... so much for dodge

- , Beverly Hills, CA, US

problem #20

Jun 202008

Ram 1500 Laramie Heimi

  • Automatic transmission
  • 43,000 miles

Post your responses in addition to carcomplaints.com but also directly to the Dodge website. Believe me, I posted both and glad to find out I didn't do anything wrong, defective product.


- , Corpus Christi, TX, USA

problem #19

Jan 312008

Ram 1500 Laramie Heimi

  • Automatic transmission
  • 47,000 miles

I am frustrated over the product in my Dodge Ram Quad La ramie truck, better know as the cracked up dash syndrome. First it started in the middle of the dash a long crack, then came the next crack not even two weeks later, and it started between where the radio and glove box are located. Now just today June 20,2008 wouldn't you guess it, another crack appeared on the far right front speaker. I just cannot believe this truck was such an expensive truck to purchase and it has such lousy dash board. I keep my sunshade on all the time so I do not understand why so many people on this site have the same cracks and in the same order, something is wrong here. I will call the 800# on Monday morning, as they have a defective interior trim and Dodge should work with the Dodge owners in replacing it would a good quality product to represent their name.

- , Corpus Christi, TX, USA

problem #18

May 022008

Ram 1500 3.7L V6

  • Automatic transmission
  • 53,000 miles


Was Googling to see how much a new dash would cost for me to install myself and didn't realize it was such a big problem. I'll probably call Dodge to report it. I'm likely to sell my truck soon anyhow. Won't be getting another Dodge anytime soon unless its a Cummins.

- , Pflugerville, TX, USA

problem #17

Jun 152008

Ram 1500 SLT 5.9L V8

  • Automatic transmission
  • 117,000 miles

dodge really needs to recall the dash before some one gets hurt

- , Pace, FL, USA

problem #16

Sep 202007

Ram 1500 Laramie Thunderroad 5.7L Hemi

  • Automatic transmission
  • 24,000 miles

This is the first Dodge I have owned. I traded a Chevy in for this truck because I wanted a 4 door. My Chevy had 130,000 miles on it and looked brand new! I really take pride in what I drive. Since then, at 24,000 miles, the dash cracked (among other defects KNOWN to Dodge). When I talked to the Dodge dealer, they said "that shouldn't happen", you need to call the company. There comment was that they will not fix because the truck is a 2003, no matter how clean or low mileage the truck was. When are they going to recognize this is a problem?

Other Dodge recognized problems are: Faulty rear light housing (Dodge said "We get that a lot, it's in the housing"), Driver's window bezel mounting screw shafts cracked.

Right now, my truck has 40,000 miles on it and has already had or is needing the following repairs (aside the ones previously mentioned): Rear axle replaced at 24,500 miles; ABS pump circuit shorted; Dash glass at gauges cracked.


- , Keller, TX, US

problem #15

Jan 092008

Ram 1500 Laramie Hemi

  • Automatic transmission
  • 80,000 miles

Hi All, My 2003 Dodge Ram 1500 Hemi's Dash is starting to crack really bad. The Speaker grill on the passenger side has broken, I have one big crack in the middle next to the front wind shield and another huge crack off right of middle closer to the seats between the radio and glove box. I called Dodge and they said they had no recalls at the moment. The guy did tell me that if they get enough complaints called in then they will be pressured to issue a recall to repair the problem. So please forward this on to everyone who owns a Dodge Truck 2002 and up so that we can get it fixed and take care of any future problems with the vehicles and the ones that are not there yet. The Dodge Customer Service number is 1-800-992-1997 and they will ask you for you last 8 characters of your VIN number. Please call in and file a complaint!!!!!!

- , Carrollton, TX, USA

problem #14

Jan 032008

Ram 1500 V8

  • Automatic transmission
  • 73,000 miles

Depite Armor All treatment every season and being kept in the shade, the dashboard cracked from the windshield to the Stereo. From the many complaints here on this, it's obvious that Dodge better get their sh*t together and compensate their customers.

Oh, and did I mention that the heater coil erupted as well (under the dash)? It ran like a waterfall into the passenger-side floorboard. And their design team has buried it well, making it nearly impossible for the average mechanically inclined guy to get to. You better have a couple days to kill to do this one. The estimate for repair was $500.

I'm up for a class-action. Feel free to email me at: kycowboy85@yahoo.com.

- , Asheboro, NC, USA

problem #13

Jun 142007

Ram 1500 LX 5.7L Hemi

  • Automatic transmission
  • 70,000 miles

I thought I should check the internet to see if any dash board problems or complaints existed, and you know what? I was right!

I am 54 years old and have never seen a dashboard harden and just start cracking. I have cared for this dash just as much as all the other vehicles I have owned and see no reason other than poor material why this has happened. As a matter of fact, I was riding in the massager seat talking to my wife about what we could cover the cracked dash with, when the following happened! (this is true and no bs!) I pointed to the right most defrost vent and said: We can cover the dash, but what should we do about these vents. Then all of a sudden my finger went right through the round plastic vent leaving a very ugly hole! The Dash material has broke down and rotted. Hopefully this condition won't set off the Air Bags when it finally starts coming apart.

- , Brandon, MS, USA

problem #12

Jun 142006

Ram 1500 Quad V8

  • Automatic transmission
  • 33,000 miles

2 years ago the dashboard cracked all the way through the center panel, the one in between the windshield and the part closest to the driver. I called the extended warranty people, who I might add, when they sold me the policy said that anything and everything that went wrong would be covered, and as you can guess I was told that the dashboard crack was not covered. Highly annoyed and feeling that I had wasted the money paid for the warranty, I proceeded to have the problem repaired at my own expense and move on with my life. Image my irritation when in late 2007 the dashboard cracked again. This time it cracked in the piece closest to the windshield and went right through the little vent portion where part of that broke off. I am extremely unhappy and feel that Dodge should take responsibility for these problems as they are apparently not isolated events. If anyone is interested in filing a formal complaint or a class action lawsuit I would be more than willing to participate. Currently I have 60,000 miles on the vehicle, it is paid off, and I would like to trade it for another vehicle, not a Dodge. Though, I will take a big hit due to the dash or I could fix it again and lose another $1200. Additionally when they fixed the dash the first time, apparently there was a wire loose, as several months later the front passenger speaker stopped working. I cannot figure out how to remove the front of the dash to fix the problem and do not want to take it in and have someone else repair it and risk having the dash crack even more. I also don't want to spend anymore money, when I don't feel that I should have had to spend the money in the first place.

- , Spring, TX, USA

problem #11

Oct 222007

Ram 1500 Laramie 5.7L V8

  • Automatic transmission
  • 60,000 miles

Dashboard is cracked from the windshield to the glovebox. When I purchased the truck at Budget car sales in late 2007, they said that they would fix the dash as a condition of sale and to go to my local Dodge dealer to order one (no doubt they knew I couldn't get one). I ordered the dashboard over 6 months ago and follow-up each month with the dealer for a status. The dealer has informed me that there are thousands of dashboards on backorder in the system and that right now there isn't even a source to buy one! I asked him what my options where as far as replacing my cracked dash and he said there were no options. If he can't get his hands on one, it wasn't very likely that I'd be able to get my hands on one either. I wish I had known this was such a huge problem that can't be fixed prior to purchasing the truck, I definitely would not have purchased it.

- , Callaway, FL, USA

problem #10

Mar 072008

Ram 1500 ST 4.7L V8

  • Automatic transmission
  • 120,000 miles

Just as others have reported my Dodge Ram 1500 now has a cracked dashboard. It's obvious to everyone except Dodge that there is a problem with the materials used to make the dashboards.

I did call 800-992-1997 (Chrysler Customer Assistance) to see if they could offer some goodwill assistance to help me cover the cost to replace my dashboard. Cost is just under $1100.00. I was told the same thing so many Dodge Ram owners are told, "due to the mileage and age of your vehicle, we will not offer any assistance".

They were nice enough to open a complaint for me and I'm sure when I come up with $1100.00 they will be glad to take my money to fix the defect in the truck they built.

Without any doubts - my next truck will not be a Dodge. Toyota Tundras are starting to look more attractive.

- , Austin, TX, US

problem #9

Jul 172007

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 40,000 miles

How The Government Expect Us To Buy Domestic Products, If They Don't Enforce

Companys To Back Up Their Products And Satisfy Costumers, My Next Car For Sure A Foreign One.

- , Pinellas Park, FL, USA

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