8.0
pretty badTypical Repair Cost:
$2,800.00
Average Mileage:
56,959 miles
Total Complaints:
3 complaints
Most common solutions:
- repaint my truck under factory warranty due to paint defect (2 reports)
- not sure (1 reports)
body / paint problem
Helpful Websites About 2003 Dodge Ram 1500 poor paint job
2008Jun 18
Ram 1500 SLT 4.7L V8
- Automatic transmission
- 65,000 miles
we have 2 dodge trucks and 2 jeeps and have had problems with the clearcoat comin off.
just wondering why?
2005Aug 01
Ram 1500 QAD CAB 4.9L V8
- Automatic transmission
- 29,876 miles
In the summer of 2005 I started to notice a white look of almost oxidation on the upper top of the bed of my truck. Then a month or so past and it became noticeable on the hood around the windows on the doors on top of the cab and several other places. It was like the top coat had went away and something was eating the pain. My truck is black in color and it looked like white bleach spots scattered all about. It became really dull and flat looking. I reported the problem at 29,876 miles in August of 2005. Then as months rolled on it was April of 2006 before I actually had anyone's attention. I took it to a local dealership who was the new owners of the place i bought it. They took pictures and sent in a claim. Still another three months went by, me calling every so often, to still hear, we haven't heard anything from the local DSM (District Service Manager), give us a little more time. Then after fast turn over in the car business. Noone stays at any dealership long. No one knew anything about it. We start this all over 6 months later. New pictures new dealership same DSM, new miles of 31363. New pictures were taken new estimates done and the look of the truck looks like it has the mange. White spots are terrible. Then guess what that service man got fired the DSM left for another franchise and new people are hired again for these positions. We now have a new service manager and a new DSM. I called today to check status again was told DSM retired and do not have one at all now but will investigate to see the status. Was called back to be informed that a denial was set on 07-25-07 @ 17:05:04 time as out of warranty. THIS IS BULLCRAP!!!! No one ever told me there was a denial..all I was ever told was that person doesn't work here anymore and a new claim has to be started or it is being processed for approval. In all they were buying time to now to tell us it is out of warranty when we all know good well when the problem presented itself the warranty was indeed valid. However their is no documentation to that. CHRYSLER CUSTOMER SERVICE IS RUDE AND NO HELP TO THE CONSUMER. This is a $33,000 truck that looks like hell. Ashamed to even drive it. It has only 37,000 miles on it now. I will never buy another CHRYSLER/DODGE product due to the inability to take care of the costumers they now have. It is a proven fact once they get the almighty sale they could care less what happens to the costumer. Stand behind your product and investigate the issue and treat the situation like a established company should. Rather than having non-caring employees who are just there to collect a paycheck and answer a phone. MY TRUCK LOOKS LIKE HELL! It is a paint issue at the factory. No other reason to explain it. Even the DSM and the services managers all 15 of them have agreed!
We have partnered with JustAnswer to offer online auto repair help and advice from expert professional automotive technicians. You describe your body / paint problem or ask your question and they try to help you figure it out. The fee is typically $9 to $15, but you can offer to pay more for really tough questions. You will usually receive an answer in 10 minutes or less, and you do not have to pay anything unless you accept the answer.
A D V E R T I S E M E N T S
2008Aug 19
Ram 1500 Hemi
when we bought our truck we thought the world of the dodge ram. but after going through all this trouble and being embarrassed to drive the truck, i would not buy or recommend dodge trucks to anyone. and then after trying to call dodge and going back to the dealer for help, we got the run around. we are so frustrated and pissed off about this because this is something that is not supposed to happen when you buy vehicle!!!!
marshel
Waynesville, MO, USA
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