This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I am writing to complain about the recall process in general. I received a recall on a vehicle we purchased for our son. He drives it everyday. The notice indicated to call on Feb 23. So far I have had 4 dealers tell me they don't even have parts to fix the issue and that we could be looking at 6-8 weeks. Today I have 1 tell me that there are 2 recalls on this vehicle. 1 for each airbag. Does this process seem broken when something as crucial to driver and passenger safety takes 6-8 weeks to correct. Really? let's just roll the dice I guess and hope nothing happens between now and the time we are able to get this addressed. What's more troubling is I am told that the recall we received for the passenger airbag does have parts on the way, albeit 6-8 weeks away, the passenger side airbag parts are not even in the works. Are you kidding me.
I got the recall notice from the Chrysler group, but the viva Dodge dealership service department refuses to replace passenger airbag as I requested. They say there are no parts available and they cannot order them.
The contact owns a 2004 Dodge Ram 1500. The contact received NHTSA campaign numbers: 14V770000 (air bags) and 14V817000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Ram 1500. The contact received a recall notification for NHTSA campaign number: 14V770000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Ram 1500. The contact received notification of NHTSA campaign numbers: 14V354000 (air bags) and 14V770000 (air bags) however, the parts to needed do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 03/30/15 updated 6/23/2015
- Lake Wells , FL, USA
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The contact owns a 2004 Dodge Ram 1500. The contact received notification of NHTSA campaign number: 14V770000 (air bags); however, the contact was not able to have the vehicle serviced under the recall because the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Ram 1500. The contact received notification of NHTSA campaign number: 14V770000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Ram 1500. While driving 70 mph, the passenger air bag warning light illuminated. The contact stated that two days after the failure occurred, the entire interior of the vehicle caught fire. The contact stated that the fire independently extinguished itself leaving a burning plastic odor residue. The contact did not disclose if a police report was filed. There were no injuries. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was included in NHTSA campaign number: 14V770000 (air bags). The failure mileage was 225,000.
The contact owns a 2004 Dodge Ram 1500. The contact received notification of NHTSA campaign number: 14V770000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Ram 1500. The contact received notification of NHTSA campaign number: 14V817000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I received the recall notice for the airbags and went to the dealer for repairs. (West hills Chrysler/Dodge/Jeep 900 West hills blvd. Bremerton, wa 98312 and was told it will take up to 6 months to get the parts for the repair. Why do I have to wait 6 months for a safety recall?? I'm driving an unsafe vehicle and your liability is increasing with each passing day.
The contact owns a 2004 Dodge Ram 1500. The contact received notification of NHTSA campaign number: 14V770000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2004 Dodge Ram 1500. While driving approximately 55 mph, another vehicle reversed in front of the contact's vehicle and caused a crash. The driver side air bag did not deploy. A police report was filed. There were unknown injuries sustained that required medical attention. The vehicle was destroyed. The contact received notification of NHTSA campaign number: 14V770000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 197,000.
The contact owns a 2004 Dodge Ram 1500. The contact stated that NHTSA campaign numbers: 14V817000 (air bags) and 14V770000 (air bags) had exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available for repair. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced the failure.
The contact owns a 2004 Dodge Ram 1500. The contact received NHTSA campaign number: 14V770000 (air bags) however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2004 Dodge Ram 1500. The contact received NHTSA campaign number: 14V817000 (air bags) however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to do the recall repair. The manufacturer was made aware of the issue. The contact did not disclose if a failure was experienced or not.
The contact owns a 2004 Dodge Ram. The contact received notification of NHTSA campaign number: 14V354000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 03/10/15 the consumer stated the airbag was repaired. Updated 6/17/2015
After receiving the recent safety recall notice regarding air bags, I took my 2004 Dodge Ram 1500 quad cab to southern Dodge Chrysler Jeep Ram located in Norfolk, va. My vehicle was inspected, and I was informed by a representative that the air bags would need to be replaced. The rep. Also stated that the required parts would be ordered, but due to a backlog/shortage, it would be approximately two weeks (minimum) until the required parts arrived. I inquired about having the air bags deactivated as a safety precaution since they meet the criteria to be replaced. The representative stated it would not be possible to deactivate the air bags because doing so would violate federal regulations. I find it highly unacceptable that I now have to drive my vehicle, for the next two weeks (minimum), with a known safety defect.
The contact owns a 2004 Dodge Ram 1500. The contact received notification of NHTSA campaign number: 14V354000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
My mom and I were heading home from church when this man in a pickup ran the stop light and totaled my pickup, my mom had to be taken to the hospital because of a head injury and other injuries. The police came out and no one was ticketed. Anyway I got ahold of Chrysler and they sent me a letter in the mail stating that since it was not a head on collision they were not responsible. They said that since in was from the side, that it did not matter if the air bag deployed or not. My pickup passenger side air bag did not deploy this is why my 82 year mom was seriously hurt! my question is why are air bags put in vehicles or required if they are not going to work? I don't have the money or the means to hire a lawyer, and I'm without a vehicle and have been for quite awhile. The big 3 auto makers should be held responsible for all of the air bag problems that are going on even if they do not deploy! any help from you folks would be appreciated. P.S. I had to guess on my actual mileage but I know it was over 65,000. I apologize for bothering you folks but I need help. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Lawrenceville, GA, USA