accessories - interior problem
8.3
pretty badTypical Repair Cost:
$286.00
Average Mileage:
81,329 miles
Number of complaints:
7 complaints
Most common solutions:
- not sure (4 reports)
- buy a dash cap (cover) (2 reports)
- buy a replacement rear dashboard (1 reports)
Helpful Websites About 2000 Dodge Ram 2500 cracked dashboard
2004Aug 18
Ram 2500 SLT 5.9L Cummins
- Automatic transmission
- 84,000 miles
Dodge has had interior problems for 30 years, it is just too bad that they don't want to take responsibility for their actions.. they could at least sell the dash caps at wholesale to those if us that have issues..
2008Apr 22
Ram 2500 2500 V6
- Automatic transmission
- 104,300 miles
Bought a used Dodge Ram 2500 last September. It came with a fuzzy dashboard cover that looked like hell. It was glued on TIGHT. Finally got it off yesterday and discovered the entire back of the dashboard (everything from the defroster vents to the front) was CRUSHED in! People referred to it as "exploded", mine looked like it "imploded". I couldn't believe it. I thought the previous owner broke it and then covered it with a cheap carpet-like cover. When I tried to find a replacement part on-line, I discovered numerous news reports on line WITH video showing other trucks with the same problem. So I knew it was a manufacturer's defect that the previous owner probably couldn't get anything done for by Chrysler. I tried anyway, called their "Customer Care" center - A.K.A. "Customer - We couldn't care Less - Center" and was told it wasn't their responsibility. I will never, never, never by another Chrysler product again. I'm going back to Chevy the next time I need to purchase a gas-guzzler. Which won't be any time soon with gas at $3.39 a gallon. - SHAME ON YOU CHRYSLER!
2008Mar 17
Ram 2500 SLT 5.9L Cummins
- Automatic transmission
- 75,000 miles
In March 2003 my '00 Dodge Ram Diesel dash started to crack. I had 70000 miles on the darn thing. It took approximately 3 months for almost the entire dash complete cracking and start to fall . I had pieces as large as 6"x10". I actually used some of the holes as drink holders. I thought it was due to the Florida sun until my fathers 02 and two friends with an 01 and 99 did the same thing. The local Dodge dealer stated it was not a warranty issue and that I would have to purchase an entire new dash. I took photos and typed a nice letter and sent both to the customer service department of Daimler/Chrysler in Michigan. The response I received was that it was my problem. Pissed was an understatement since I new of several other truck with the same problem. I purchased the part and installed it myself. It was a pain in the rear but could not justify the $400.00 labor cost to let the dealer remove screws. Its March 2008 and the new dash looks as good now as when I purchased it. I'm sure Dodge new there was a problem with Polymer used in the casting of these dashboards but it was not a safety issue therefore there was no recall that I could find and Dodge was not going to pay . Morons!
2006Nov 15
Ram 2500 5.9L L6 Diesel
- Automatic transmission
- 75,000 miles
I have a 2000 dodge ram 2500 and for two years now my dash has been cracking. It started with a small crack and now my whole dash looks like it is about to cave in at in any moment. I have two coworkers with the same problem. I believe that dodge should be responsible for the problem and fix it. I called dodge and they said they would not fix it because it was not a safety issue which as a firefighter I believe that it is a major safety issue. Dodge should correct the problem and fix it.
2006Nov 01
Ram 2500 SLT 5.9L Cummins
- Manual transmission
- 88,000 miles
Hello and Thanks for providing this forum! I have a 2000 Ram 2500 cummins that has started developing major cracks in the dash, I have seen numerous other complaints on your web-site from other Ram owners with the same issue. Is it possible for you to urge these folks to register their complaints with NHTSA.GOV so that perhaps an investigation into this might be launched. This is A HUGE and widespread problem, a news station in Orlando FL ran a story on it and got 1000's of E-mails on the subject. http://www.local6.com/news/13227601/detail.html Dodge is very evasive on this issue, helping some people, but denying help to others as they did me. Please Help pass the word to complain to the NHTSA!! Thanks, Gregg Cooley
2007Sep 24
(reported on)Ram 2500 SLT 5.9L V8
- Automatic transmission
- 93,000 miles
Just got this used dodge truck - 2000 Ram 2500 3/4 4x4 regular cab pickup. Dash was beat to hell! It almost looks like someone took a hammer to it. Turns out that Dodge has a history of bad dashboards. The parts guy at the local dealership told me its a "known problem". So between a cheap dash and the Texas heat, this one's history.
Instead of paying the $500 (dash) + $275 (bezel), I decided to order a dash cap (custom cover) to hide the original crap. Not sure if I can keep the bezel yet as it's plastic too and cracked. I may have to hit a junk yard or find someone parting out a truck.
Bottom line is if you own a new truck or have an older one that's in good shape.. use a sun screen or dash cover before it's too late! Good luck!
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A D V E R T I S E M E N T S
2003Jun 03
Ram 2500 Sport 360
click to see larger images
Complaint Photos
For five years now I've been watching the dash on my dodge fall apart, as you can see actual pieces are falling out now. Back in 2003 I tried to get it fixed as it was still under the factory extended 'bumper to bumper' warranty. As with every other complaint found on this and many other sites, they said it's one 'not covered under warranty' and two, not a defect that Dodge will cover. Back then it was around $300 just for the replacement dash never mind the labor. It wasn't as bad then so I let it ride. But again as you can plainly see, chunks are falling out. I am hoping that someone will finally get Dodge to recognize they have a dash problem and make this a recall. If they don't they just lost a life long customer! Good people and businesses do what's right, fixing this problem is what's right! If anyone has had success fixing theirs, please email me how you got them to fix it: ACFoote@comcast.net. Thanks, Footey
Anthony Foote 6.
Bow, NH, USA
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