Ram 2500 SLT V10

• Automatic transmission
• 20,000 miles

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Complaint Photos

My truck is a Ram 2500 4x4 with the V10 engine. 20k miles. Still in its 7/70 warranty.
While driving, a spark plug broke. I was unable to easy out the plug. So had it towed to a near by dealer. I ask them to remove the broken plug, and to go ahead and install new plugs and wires. The first tune up interval is at 30k miles. The dealer called and said they were able to remove the broke plug, but were not willing to try to remove the remaining plugs. They were claiming that the plugs were rusted to badly, and were worried about breaking more plugs, and the expense of possibly having to remove the heads.
I called Dodge customer service and all the girl would say is that they don't warrant spark plugs. So I sent an email, and got a response that ask my call back in, with a ref number. This time i got past the first tier, and was transfered to Matt. He did indicate I would have to pay for a tune up. And if the plugs break and requires head removal, this would be covered by the 7/70. So I return my truck to the local dealer and ask them to install new plug
They get one more out, and are unwilling to work on the rest. I explain to them that of the heads have to be removed that this will be covered by the 7/70 per Matt. So they call that rep says No, they will not cover it. The whole issue seems to center around corrosion and rust. The plug threads are not rusted. They are gaulded. This is a head issue. What a sad day when a manufacture will not back its own product through its first tune up interval. these plugs need to replaced and new ones installed with anti seize on the threads.