pretty bad
Typical Repair Cost:
Average Mileage:
93,143 miles
Total Complaints:
166 complaints

Most Common Solutions:

  1. replace dashboard (78 reports)
  2. not sure (46 reports)
  3. cover with a dashboard cover (12 reports)
  4. complain, complain, complain at dealer (11 reports)
  5. replace dash (10 reports)
  6. get a dashboard from online for 260 + shipping then diy (5 reports)
2003 Dodge Ram 2500 accessories - interior problems

accessories - interior problem

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2003 Dodge Ram 2500 Owner Comments (Page 5 of 9)

« Read the previous 20 complaints

problem #86

Sep 092009

Ram 2500 SL 5.9L Diesel

  • Automatic transmission
  • 36,349 miles


I had noticed a couple small cracks in the dashboard vent screens and speaker faces before I took my truck to the dealer, where I had purchased the truck new. (It was a demo with 4900 miles), with an AC problem. When I got the truck back, there were a few more larger cracks in my dashboard. Since then, it has continued to crack. There are now 3 cracks going from front to rear in both pieces of the dashboard. The dashboard is now in 6 pieces and is probably going to fly out of position at any time. I reported this to my dealer with the same results everyone else has gotten.

I have always been a Ford man, but let my son talk me into a Dodge Ram because of the Cummins engine and I have been very happy with the performance of the truck. I can't say I'm going to stick with the Dodge because I also like my truck to look good. I feel really bad when someone is in my truck and I have to tell them "Don't touch the dash, you may cut yourself." By the way, my son has had 3 Dodge trucks since telling me how good they were and he says he'll never buy another one.

- , Liberty Hill, TX, USA

problem #85

Jul 042007

Ram 2500 Not A Trim Level 5.7L V8

  • Automatic transmission
  • 45,000 miles

This is the 3rd Dodge truck I've had and all of them has had this problem.

When I noticed that other brand name trucks like Ford and Chevy didn't have this problem I started looking for different models but decided to keep my Dodge because now it is paid for. I will never buy another Dodge due to this problem and other mechanical issues.

- , Harris, TX, USA

problem #84

Jan 152011

Ram 2500 HD 5.7L

  • Automatic transmission
  • 85,000 miles

Dash started cracking Jan 2011 and now is disintegrating. Soon it will be gone completely. Would like to know if Dodge is doing anything about this. Thanks

- , Palm Harbor, FL, USA

problem #83

Jun 122012

Ram 2500 Hemi

  • Automatic transmission
  • 32,540 miles


Looks by the comments here that there is a problem with the plastic. I have kept a sun shield over the dash when the truck is parked. I will not be buying a new dodge because of this problem. Good truck otherwise.

- , Bay Head, NJ, USA

problem #82

Jan 012010

Ram 2500 Charcoal 5.9L Diesel

  • Automatic transmission
  • 60,000 miles

These dodges have cheap plastic installed. The most expensive replacement being the dash at $1400 for the part. Also broken are the bezels around the door switches on both front doors and the plastic in the overhead domelight which is also an expensive fix.

- , Simi Valley, CA, USA

problem #81

May 262012

Ram 2500 XLT 5.9L Inline 6

  • Manual transmission
  • 124,000 miles

Its really crappy that Dodges are known for this VERY issues...ALL Dodge Dashboards crack and I don't understand why. I have a Ford Expedition of the same year and it doesn't have a crack. I have a 98 Nissan Box truck...no cracks...I also have a 94 Ford E-350...no cracks! Why is my 03 Dodge have a cracked as heck dash board? It rattles as I drive and is annoying because I can't set anything on the dash of fear of it possibly causing more or worsening the cracks! DODGE, you were cheap on the manufacturing and need to make it up to consumers! REPLACE MY CRACKED ASS DASHBOARD DODGE!

Thank you!

- , Odessa, FL, USA

problem #80

Sep 152011

Ram 2500

  • Manual transmission
  • 125,000 miles


It really sucks that a person takes care of their truck and dodge has put a sh*tty material in and will not fix it

- , Rosharon, TX, US

problem #79

Jun 152011

Ram 2500

  • Automatic transmission
  • 55,000 miles

This is probably one of thousands of dashes that have cracked in Dodge trucks. Yet Dodge will not do a d---m thing to help you fix the problem.. I've tried!! First I called the dealer... Not a warranty problem..Next was Chrysler Cust Service.1-800-992-1997. Right. They gave me the # for Ram Dept. Cust Service.1-866-726-4636. Bulls---! Got "Jamie" twice and "not a warranty problem.. Nothing they will do.. Told them this will be my last Chrysler product I will buy.. "That's your choice".. Damn right it is and that's why I'm done with any Chrysler product.. They don't care and neither do I..!!! This little problem just cost them a few thousand dollars in the sale of a new truck.. I bought a dash cover that went on OK and am selling the truck.. CHEAP!!

- , Lantana, FL, USA

problem #78

Apr 232010

Ram 2500 HD 5.9L

  • Automatic transmission
  • 110,000 miles

There is no excuse whatsoever in a dash cracking. This truck is kept under a carport,out of the sun and the dash was always protected with Armour All. Started out with just a small crack down the front cap on passenger side; now it up to the windshield and one of the air vent registers have fallen out because there's nothing there to freakn hold it in place. And Dodge wants to bury their heads in the sand. Pay this sort of money and get a piece of crap and they won't even acknowledge there is a problem. Will never buy a Dodge again. Filed complaint with Dodge and they refuse to help. Talked to the dealer which then in turn talked to Dodge and the dealer said that THEY, not me, THEY would aggree to the deductible of $200 and I could cover the $1200. HELLO! I'm the freakn customer here, not the dealership. Just makes me sick.

- , Jefferson, TX, USA

problem #77

Feb 052012

Ram 2500 Larime 5.7L

  • Automatic transmission
  • 71,000 miles

the dash in my truck has 5 cracks that go from one side to the other i have 3 small children and one of them has already cut her finger on the crack. is this going to be a recall or not

- , Norwalk, CT, USA

problem #76

Jan 062010

Ram 2500 Laramie 5.7L V8 Hemi

  • Automatic transmission
  • 46,600 miles


It's incomprehensible how Chrysler, knowing that defective plastic was used in the manufacture of its dashboards, refuses to recall vehicles to replace the affected parts. I paid good money for what is supposed to be a high quality vehicle and to have my dashboard suddenly begin to crack, even with the great care and protection that I've provided my truck, is completely unacceptable. Chrysler and their Dodge division should be held accountable and pressured to address this matter and provide restitution to affected customers.

- , Lompoc, CA, US

problem #75

Dec 102010

Ram 2500 SLT Quad Cab 5.7L Magnum

  • Automatic transmission
  • 69,000 miles

The dashboard is cracked in multiple areas. The over-all condition of the truck is excellent. Truck is cleaned weekly and detailed once every 6 months. This is an embarrassment for me any time someone gets in to the truck. It should be an embarrassment to Dodge. Since this seems to be a production problem, they should replace the dash.

- , Huntington Beach, CA, USA

problem #74

Apr 262009

Ram 2500 Heavy Duty 5.9L

  • Manual transmission
  • 65,000 miles

i am really embarrassed to let any one ride in my truck. the dash is just about to fall through. i can not clean it because im scared it is going to crack some more. i am really tired of looking at a cracked and busted up dash!!!!!

- , chesnee, sc, USA

problem #73

Aug 012011

Ram 2500 SLT 5.7L

  • Automatic transmission
  • 78,000 miles

Dashboard started with series of cracks running from the the windshield to the cab. IT has now spread to ten cracks all of which are getting worse.

None of these cracks appeared until the truck was just out of warranty. Called Dodge and was given the same run around I have seen others on this board getting.

I will not be buying another Dodge as a result of them not fixing what is obviously a serious design issue. Oh and thanks Dodge for ruining my trade-in and re-sale value as the cracks cause the truck to be listed in poor condition.

It is upsetting to spend nearly $50,000 and get treated so poorly by the company I gave my money to. Well not again Dodge, not again. You have lost a customer.

- , Sacramento, CA, USA

problem #72

Sep 122011

Ram 2500 V8 Hemi

  • Automatic transmission
  • 111,000 miles

my husband loves his truck until now. about two weeks ago a hair line crack started just to the left of the glove box he was sick with in two weeks it's gone down to the glove box and from what i read he's only going to get sicker we also had a problem with the check engine keeps coming on took it to the dealer 4 times and surprised they never see it but don't mind taking your 150.00 every time between the dash and the light dodge might not be in the future truck for us i would think you would hire better people to work in your garages. this is your company, this is your name out there and all these problems just get kicked to the curb. times are hard out there i would think you would want to make people happy instead of just kicking them to the curb.

- , Hannibal, NY, USA

problem #71

Aug 152011

Ram 2500 SLT 5.9L Diesel

  • Automatic transmission
  • 103,000 miles

This is a terrible problem. My dash has several cracks in it and it looks like sh*t. I think that if Dodge has had so many complaints they should replace the dash.

- , Montgomery City, MO, USA

problem #70

Feb 102009

Ram 2500 5.9L Cummins

  • Manual transmission
  • 136,000 miles

This problem has gone completely ignored by dodge, first it was one crack then another and another and so on. This is nothing but a classic example of a manufacturer making and selling pure junk to american consumers.I didnt buy the dodge for the name but for the cummins powertrain and as for the dodge company, I will never buy another one seeing how they DONT stand behind their products.

- , Dayton, TN, USA

problem #69

Mar 012011

Ram 2500 5.9L Diesel

  • Automatic transmission
  • 140,000 miles

My dash cracked after I owned the vehicle for several years. I bought it used from a relative who could no longer drive. It has been an awesome vehicle except for the dash cracking worse than any I have ever seen. I had to have the front end completely rebuilt, supposedly due to the heavy diesel engine. I can accept the front end, but the dash is definitely a material defect. Chrysler should make this right for everyone.

- , Seadrift, TX, USA

problem #68

Jun 302008

Ram 2500 SLT Diesel Turbo 6

  • Automatic transmission
  • 75,000 miles

Dealer service is a joke, no wonder Marietta Dodge went out of business. This vehicle was purchased because I believed, WADA, that Dodge would build a great vehicle and stand behind it for the duration of the warranty. I will add other complaints to my account that occurred during the 'factory warranty' but which the dealer wanted to charge $100 to check out and tell me it's not covered under the terms, read 'small print' of the agreement.

Ha, I agree never to purchase another new dodge vehicle again. Let some other poor sucker take care of the careless and cheaply manufactured POC!

- , Temple, GA, USA

problem #67

Jun 162011

Ram 2500 SLT V8

  • Automatic transmission
  • 120,000 miles

I have never seen or heard of dashboards cracking in vehicles as new as the ones mentioned on this website. A few complaints can be passed off as upset clients, but a few hundred is a different story. I really do not understand why Dodge hasn't stepped up to the plate to satisfy their customers who have paid thousands for their vehicles. I will not buy another Dodge vehicle if this problem is not addressed and resolved free or charge. I paid $24,000.00 for a vehicle and I expect to pay no more because of a defective part I already paid for. If it was my fault, then I would pay to repair it, but it is not. Dodge should repair the problem which is no ones fault but their own.

Update from Oct 13, 2011: Dodge fixed it with me having to pay $175.00. I reluctantly paid it and therefore I will not buy another Dodge. The people at their claims division were nice but would not budge from $175.00. I thanked the lady and told her that I disagreed with their decision of not acknowledging their defective dashboards and covering the problem for free. If I didn't have it fixed for $175.00, I could have possibly had other , more serious problems and I would have probably lost more than $175.00 when trading it in.

- , Iowa, LA, USA

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