Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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pretty bad
Typical Repair Cost:
Average Mileage:
92,655 miles
Total Complaints:
164 complaints

Most Common Solutions:

  1. replace dashboard (77 reports)
  2. not sure (45 reports)
  3. cover with a dashboard cover (12 reports)
  4. complain, complain, complain at dealer (11 reports)
  5. replace dash (10 reports)
  6. get a dashboard from online for 260 + shipping then diy (5 reports)
2003 Dodge Ram 2500 accessories - interior problems

accessories - interior problem

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2003 Dodge Ram 2500 Owner Comments (Page 9 of 9)

« Read the previous 20 complaints

problem #4

Jan 272008

(reported on)

Ram 2500 2500 SLT 24v Cummins

  • Manual transmission
  • 120,000 miles


I bought this truck in Oct 07 used because I had a Ford with turbo problems and I pull a 15K camper. I thought this truck was the sh*t when i first got it, it has all the Banks goodies on it and it gets dam good fuel mileage 20+. but now I have some huge concerns.

It bounces real bad on bumps to the point that there are wear marks in the lower A arms and it had limited passing power 6speed manual with 4:10 gearing. I am looking into putting a programmer on it but whats the point it is a stick i should not need this right?

I miss my leather seats too this truck sucks for driving long distance, no was to adjust the seat to support behind the knees feels like I am falling under the steering wheel. This truck has 5K worth of Banks sh*t on it and my Chevy kicks it ass I miss my Chevy.. but that is another story. anyone want to trade. and the dash is starting to crack now too. I think the Cummins is a grate motor but to bad Dodge wrapped a pop can around it and called it a truck. 47k is what this thing goes for new I need a second job just to keep up the repairs that just pop up.

- , Cheyenne, WY, USA

problem #3

Jan 232006

Ram 2500 2500 Cummins 5.9L

  • Automatic transmission
  • 70,000 miles

The truck over all has been great, but I have had a problem recently with the dash cracking. It seems when you spend this much for a new truck that parts like that should last longer.

- , Hermosa Beach, CA, USA

problem #2

Nov 142006

Ram 2500 2500 HD 5.9L Diesel

  • Automatic transmission
  • 93,400 miles

After doing some research I found that there are many more people in the same situation as me. I have been a loyal Dodge owner for over 12 years. This is my second Dodge truck. The first truck, a 1998 Ram 1500 did not have this problem the entire 3 years I owned the truck. In 2003 I purchased a new 2003 Dodge Ram 2500 Diesel. Everything was fine until the end of 2006. I noticed cracks began appearing on my dashboard. As of 2007 I have over 15 cracks, some so severe there are pieces that have broken free.

In September, 2007 I first began working with the Dodge Customer Service Assistance group, At first they were very helpful. I complained enough that, they worked with the local dealer I have been getting my truck serviced at. They actually agreed to replace the Dodge if wouild agree to make a $150 Co-pay. I readily agreed as the dealer said it would take over $1,200 to completely replace the entire Dashboard.

In November, 2007, I called to complain that I had not heard from either Dodge or the local dealer, Tim Marburger Dodge in Concord, NC. I was told that the part had to be ordered and would probably be after the first of the year.

In January, 2008, after over 5 months of waiting, I finally had reached my breaking point. I spoke with the Dodge Customer Assistance group again. Unfortunately I was very angry and did not deal with the girl very professionally. She was not very helpful and all she said was that the part was on backorder and that was all of the information she could provide. I hung up with her and spoke with the Parts Manager at Tim Marburger Dodge, who was even less helpful. He didn't even pretend to have any Customer Service experience. He gave me the same line about the part being back ordered.

I have finally decided that I will pursue replacing the dashboard myself. The only recourse that any of us have is to not only not buy another Dodge but not send any Service/Repair business their way. There are plenty of businesses that can do the same work.

I wish this story had a happy ending but I believe Dodge does not really want to replace the dashboard. I can only assume that if I had agreed to pay for the dashboard replacement they would have found one in a week.

If anyone has any good places to buy any OEM Dashboards from anyone except Dodge, I would appreciate your help.


- , Concord, NC, USA

problem #1

Aug 162007

(reported on)


  • Automatic transmission
  • 65,000 miles

The dash cracked in multiple spots. The dealership would not do anything, but sell me a new one for $1,500. $1,500 for a new dashboard? What are they thinking? With this many problems they should recall. If I spend that much, who is to say it will not happen in another two years. If I do get dumb enough to spend that much, I am piecing the old one back together and sending it back to dodge. I did have a 1990 model for 13 years and the dash never cracked. So, I can't help but think they are making truck cheaper then they have

- , College Station, TX, USA

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