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7.7

pretty bad
Typical Repair Cost:
$525.00
Average Mileage:
89,098 miles
Total Complaints:
142 complaints

Most Common Solutions:

  1. replace dashboard (64 reports)
  2. not sure (42 reports)
  3. cover with a dashboard cover (11 reports)
  4. complain, complain, complain at dealer (10 reports)
  5. replace dash (7 reports)
  6. get a dashboard from online for 260 + shipping then diy (5 reports)
2003 Dodge Ram 2500 accessories - interior problems

accessories - interior problem

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2003 Dodge Ram 2500 Owner Comments (Page 1 of 8)

problem #142

Jan 012013

Ram 2500 LaramieSLT/ST 5.9L Cummings

  • Automatic transmission
  • 85,000 miles

A D V E R T I S E M E N T S

click to see larger images

dashboard cracked

I am the original owner of a 2003 Ram 2500 Dodge truck. The truck has been serviced at the same location from day one. I was mailed a recall by the Chrysler Group LLC concerning the inflater/air bags Notification code P78. Recently my attention has been drawn to the multiple breaks in the vent portion of the dash cover with missing pieces and now the main dash component is completely cracked through on the passenger side. I have also noticed that with the AC on, pieces of plastic and deteriorated. Insulation blows freely in the cab of the truck. With the dash continuing to crack and break apart pieces of plastic have dropped below the dash and could potentially could expose and cause wiring problems with the electrical system.

At my local client adviser’s request I called 1.800.992.1997 Chrysler/Dodge and spoke with Jeremy on Friday 12 June 2015 to check the recall and ask what dangers existed to passengers or technicians working on the vehicle, if the air bags were to deploy with the dash in pieces. The representative said that I should take up my safety concerns with my local dealership. My service client service adviser @ the Clay Cooley Chrysler Jeep Dodge Ram Dealership was ask to check with management to seek a resolve with what I was concerned with as a safety hazard. I was told that they would work with me but when I arrived I was informed that the dash and the dash vent portion were not available.

My concerns have increased with the dealership resolve being "the parts are not available". After going to the Internet it appears that my dash concerns are a common concern for most 2003 Dodge Ram 2500 owners. 2003 seems to be the plethora year. The cracked dash is a danger to the eyes of anyone riding in the vehicle with the ventilation system circulating condition air. I fear that in an accident the dash will act as shrapnel in the event of air bag deployment.

As a repeat Dodge Ram owner I am expecting Dodge to step to the plate.

- , Dallas, TX, USA

problem #141

Jun 232015

Ram 2500 Laramie 5.9L Diesel

  • Automatic transmission
  • 302,650 miles

click to see larger images

dashboard cracked

This truck has been well maintained and garaged everyday. This should not have happened.

- , Ventura, CA, USA

problem #140

Dec 012009

Ram 2500

  • Automatic transmission
  • 36,000 miles

I will add pictures of the dash. I realized shortly after I purchased the truck that there was a crack in the dash. Then it got more. Now it's similar to a spider web. I had no idea others were having this problem until I researched it. I will begin logging my journey through what I'm sure will be a mess.

- , Harrisonville, MO, USA

problem #139

Jul 182013

Ram 2500 SLT 5.9L I6

  • Automatic transmission
  • 101,000 miles

A D V E R T I S E M E N T S

A truck with only 100000 miles on it should not have a dash cracked so bad that pieces of it are falling out. Dodge has known about this for years and have had many complaints and they won't do nothing about it. There is no reason why they should not pay for a new dash in my truck. I looked into it and the new dash would be between 300 and 400 dollars. I feel they should pay for this because of how many complaints there are.

- , Montgomery City, MO, USA

problem #138

Apr 012006

Ram 2500 SLT Cummins Diesel

  • Manual transmission
  • 22,500 miles

click to see larger images

dashboard cracked dashboard cracked dashboard cracked dashboard cracked dashboard cracked dashboard cracked

We bought this 2003 Dodge Ram 2500, it had less than 8,000 miles on it. Myself and my husband have always been somewhat Chevy people. We had a 2001 Silverado but didn't like the back doors because of them opening the opposite direction of the front. It could be a pain in the butt. So we traded it in for the Dodge. We liked that it had a Cummins engine and we wanted a manual transmission because we knew that Dodge has had problems in the past with their automatic transmissions. This truck was my baby, I kept it in the garage for the first few years and when it wasn't in the garage I started keeping a windshield guard in it. I am so disappointed in several things about this truck, but this is about the "COMING APART DASH". You can't really call it a cracked dash because that doesn't really describe it because it is basically, COMING APART!!!!! By the way, our 2003 Dodge truck right now has less than 90,000 miles on it and the rest of the interior still looks practically new.

My son-in-law owns a 2000 Dodge Ram 2500 that is used for his business. He chose to get the Dodge and his partner chose to get a Ford F250. Guess What?, He has had to put a dash pad on his dash because of the cracking but his partners Ford dash doesn't have a crack in it.

My grandson has a 1998 Dodge Ram 2500 and the dash was so bad it wouldn't take a pad, they had to replace the whole dash and the underneath was so damaged, there was almost nothing to attach the new dash to.

So tell me this, why is it that no other vehicle does this but DODGE?????????????????

Also, I would consider this a SAFETY HAZARD due to all the pieces that are being created as it falls apart. If you have an accident, these pieces are thick enough and sharp enough that they could actually stick in you and cause some real damage or possibly be fatal. Don't you think so?

- , Independence, MS, USA

problem #137

May 062011

Ram 2500 SLT 5.9L Diesel

  • Automatic transmission
  • 97,400 miles

The dash first crack on the passenger side corner above the right hand side of the jockkey box. Last week another crack 9" long developed above the left hand side of the jockey box. This dash has had a dash cover on it since the day I purchased the truck new from Dave Smith Auto in Kellogg, Idaho. This has got to be a manufacturer defect and Dodge needs to replace the dashes in all their truck from 1998 to 2003. OR at least give a new dash to the truck owners.

- , Fort Mohave, AZ, USA

problem #136

Jul 172010

Ram 2500 Laramie 5.7L V8

  • Automatic transmission
  • 48,000 miles

A D V E R T I S E M E N T S

click to see larger images

dashboard cracked

I own a 2003 Dodge Ram 2500 pickup in showroom condition EXCEPT for the cracking dash! I simply want my complaint to be entered amongst the multitude of other complaints from other fellow Dodge owners with the cracking dash issue. Chrysler needs to step up to the plate and announce a recall to fix this problem!

- , San Antonio, TX, USA

problem #135

May 072012

Ram 2500 CW 5.9L

  • Manual transmission
  • 70,000 miles

Terrible when you spend over $40,000 dollars and the dash cracks. Looks cheap an disgusting.

- , Gig Harbor, WA, USA

problem #134

Jan 012008

Ram 2500 SLT 5.9L Diesel

  • Manual transmission
  • 32,000 miles

Truck has always been garage kept. Has only 86,000 miles on it now. Hardly driven and always babied. I even tinted the entire windshield to make sure the UV rays don't affect the dash as much, still hasn't helped. Noticed my first hairline crack in summer 2005 and it's been eteriorating since. Have tried my best with the dash mat and such, but it's only prolonged the failing dash.. It's time Dodge grows some balls and man up against it's factory defect.

- , Kailua Kona, HI, USA

problem #133

Apr 022010

Ram 2500 5.9L

  • Automatic transmission
  • 68,420 miles

click to see larger images

dashboard cracked dashboard cracked dashboard cracked

With such a problem: Cracking dash, you think this would be handled by Dodge At this rate I won't buy another Dodge because this is an on going problem.. looks like ---- 5 different cracks, at first I thought it was because the stereo had to be replaced, cooking cds.

- , Salem, OR, USA

problem #132

Jul 182012

Ram 2500 SLT 5.9L Diesel

  • Automatic transmission
  • 83,000 miles

A D V E R T I S E M E N T S

Dodge did a great job of picking a diesel engine for 2003 Dodge Ram 2500. It is pitiful that they didn't put more of an effort into engineering the interior of the truck. I wouldn't buy another one.

- , Baltimore, MD, USA

problem #131

Jun 062012

Ram 2500 SLT Diesel

  • Automatic transmission
  • 65,000 miles

Very bad design. I thought Dodge made better trucks than this!!

- , Bryant, AR, USA

problem #130

Jul 202012

Ram 2500 SLT 5.9L Cummings

  • Automatic transmission
  • 167,000 miles

This a recurring problem with Dodge pickups. I have read of several thousand complaints of this same thing! The dashpad has broken into several large sharp pieces. My experience for over 30 yrs. as a Volunteer Firefighter and EMS responder, I feel that this has become a severe safety issue in an accident. I am replacing this on my own but feel that this is a problem that should be a recall/ safety issue!

- , Gratiot, WI, USA

problem #129

Nov 292014

Ram 2500 Laramie 5.9L Ho Cummins Turbo

  • Manual transmission
  • 68,338 miles

click to see larger images

dashboard cracked dashboard cracked dashboard cracked dashboard cracked

WHILE THE COMPLAINT LISTS "DATE OCCURRED" AS 11/29/14, THIS IS NOT ACCURATE AS MY DASH HAS BEEN COVERED SINCE PURCHASED NEW WITH AN DASH-MAT "ULTIMAT" DASH BOARD COVER AND I JUST NOW BECAME AWARE OF THE CRACKING WHEN I REMOVED THE COVER FOR THE FIRST TIME TO VACUUM IT. I HAVE NO IDEA HOW LONG AGO THE CRACKING OCCURRED. ADDITIONALLY, WHEN THE VEHICLE IS PARKED, A COVERCRAFT UVS100 ULTRAVIOLET SHEILD IS PLACED IN THE WINDSHEILD, LIKEWISE, THIS HAS BEEN DONE SINCE THE VEHICLE WAS NEW FOR THE VERY PURPOSE OF PREVENTING THE DASH FROM CRACKING.

- , Wimberley, TX, USA

problem #128

Feb 032014

Ram 2500 HD 5.7L Diesel

  • Automatic transmission
  • 175,000 miles

I can not believe Dodge would put a cheep piece of crap dash in a $32,000 truck! The dash in my truck started to crack and then it really got bad, with pieces of the dash falling down into the internal parts of the dash area. What can be done about getting Dodge to have a recall on this problem? I know several on my friends have the same problem with their trucks. I know my truck is out of warranty, but this is a manufacturing defect that should be corrected by Dodge. There is no way a dash should crack and fall apart under normal use, no matter how old the vehicle might be. What kind of engineers would design something so sorry? Come on Dodge step up to the plate and fix your mistake of producing a piece of crap dash and have a re-call to fix your problem that is if expect to ever sell me another vehicle.

- , Pipe Creek, TX, USA

problem #127

Aug 112014

Ram 2500 SLT V8 Hemi

  • Automatic transmission
  • 49,000 miles

I have kept my 2003 Dodge Ram 2500 in the garage until 2012 then out side after that. As the months go by the dash and top cover piece has slowly started to crack and now after several months later It is a total disaster. Pieces of plastic blowing out of the defrost vents and in my face. This is so very dangerous

- , Yukon, OK, USA

problem #126

Aug 012009

Ram 2500 5.9L Diesel

  • Automatic transmission
  • 115,000 miles

The dashboard cracked all over and the pieces started falling into the air vents and down below the dash. Lots of vibration noise after the dashboard broke up.

- , Wylie, TX, USA

problem #125

Apr 132013

Ram 2500 SLT 6.0L Cummins

  • Automatic transmission
  • 82,100 miles

My dash is cracking all over the place. The first crack that I noticed I thought must have been something that I did, that I didn't realize I had done. Well, I was wrong. Now I have at least 6 cracks in my dash and small pieces have blown off and hit me in the face while running my defroster on high speed during the winter months. I can't believe that dodge has not recalled this as a safety issue. It has cracked around the passenger airbag, god help them if this doesn't deploy correctly in an accident. I guess that pieces breaking off and hitting passengers is not a safety issue. Wow, here Dodge goes again. Don't recall problems cause it will cost to much money to repair, well instead. Loose customers and loose money when people don't purchase your vehicles. I guess its your choice. If Dodge doesn't step up and repair some of their known problems, I will definitely no longer be a Dodge customer and the power of speech will probably keep family and friends from doing the same.

- , Spokane, WA, USA

problem #124

Jun 102013

Ram 2500 SLT 5.9L

  • Automatic transmission
  • 85,000 miles

My dashboard on my 2003 ram began cracking about a year ago it continues to crack in different places over time. it will have to be replaced soon. the cost at the dealer is very expensive & after market dashes are not cheap either. I don't understand why this happened so soon. I had a 1979 ford which also cracked after 30 years. I expected to keep this truck a long time, but it seems to be falling apart. It also has several other issues.

- , Shenandoah Jct., WV, USA

problem #123

Jul 232014

Ram 2500 5.9L Diesel

  • Automatic transmission
  • 140,000 miles

The Dash on my 03 Ram 2500 5.9 diesel has literally has fallen in on itself. Very large sections of the dash have broken off and have become a safety concern. For example, if an accident were to occur causing the airbag to deploy, pieces of projectile shrapnel would be thrown all over the cab of the truck. I've been in contact with Dodge, and nothing will be done about this issue because the truck is "out-of-warranty" and is considered "normal wear and tear". The particular customer service representative I spoke to copped an attitude with me and refused to connect me to a supervisor, citing that it "is not a supervisor issue".

I do not know where to go from here. Does an accident have to happen in which people are maimed by pieces of the dash have to occur in order for Dodge to do anything? I really would hate to see my wife with pieces of plastic sticking out of her face and skull because this problem was not handled in an appropriate manner.

- , Eagle, CO, USA

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