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pretty bad
Typical Repair Cost:
Average Mileage:
91,124 miles
Total Complaints:
154 complaints

Most Common Solutions:

  1. replace dashboard (71 reports)
  2. not sure (43 reports)
  3. complain, complain, complain at dealer (11 reports)
  4. cover with a dashboard cover (11 reports)
  5. replace dash (10 reports)
  6. get a dashboard from online for 260 + shipping then diy (5 reports)
2003 Dodge Ram 2500 accessories - interior problems

accessories - interior problem

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2003 Dodge Ram 2500 Owner Comments (Page 1 of 8)

problem #154

Jan 042012

Ram 2500 ES 5.9L

  • Automatic transmission
  • 234,000 miles


my dash board cracked in many many pieces. It is a problem with several complaints I hear. I bought an after market 2 piece system that Siliconed to the existing dash, but it really has no available surface to stick to. Dodge needs to replace this, there are pieces of the dash falling all inside the dash, and no telling what problem may occur down the road.

- , Montz, LA, USA

problem #153

Aug 012015

Ram 2500 SLT 5.9L

  • Automatic transmission
  • 131,000 miles

There is a real possibility that passengers could suffer great harm if the air bags deployed and the shards of plastic explode ever where. At this point I have put a dash cover on it. Too expensive to replace. What is sad is that I have keep treatment on the dash all of the time. Only real problem with this truck. We really like it and has served us well.


problem #152

Mar 012006

Ram 2500 Laredo High Output Diesel 6

  • Manual transmission
  • 53,750 miles

Significant cracking has occurred causing large, sharp, jagged pieces of plastic to protrude from the dashboard. There is real concern that hazardous debris could cause injury in a crash.

- , Roswell, GA, USA

problem #151

Aug 022012

Ram 2500 5.7L Hemi

  • Automatic transmission
  • 110,000 miles


The dash has been cracking for the last couple years. This truck is owned by a girl and very well kept. I even use a sun shade to block the sun and keep my windows cracked on real hot days. Just recently huge chunks have been falling out of the dash and going down inside. Lord only knows what that is causing. Dodge needs to step up and fix the issue. It's not all of us doing this to our trucks it's Dodge putting in junk plastic and not willing to fix it. Highly pissed that you would pay that much for a truck and this stupid sh*t happens and you guys won't fix.

- , Glen Burnie, MD, USA

problem #150

Jul 172014

Ram 2500 5.7L Hemi

  • Automatic transmission
  • 78,421 miles

Another disappointed Mopar customer. 2003 Dodge Ram 2500. Dashboard is cracking (both front and rear pieces). Also has the defective paint which gets white spots through the clear coat. Dodge should provide a competitive offer on the parts to customers as a minimum. Instead they continue to offer the defective parts at inflated parts prices. Poor leadership is an understatement.

- , Jamestown, RI, USA

problem #149

Dec 292012

Ram 2500 SLT Hemi 5.7L V8

  • Automatic transmission
  • 74,000 miles

click to see larger images

dashboard cracked dashboard cracked dashboard cracked

I have been buying Dodge Products my whole life. I will never buy a Dodge or Chrysler again if this problem is not taken care of. I will be also telling all my friends and social media how this is handed. The cracks on my dash, came out of nowhere. Nothing touched my dash, it is just disintegrating on it's own and falling into my under compartment. Now there is a recall on air bags for this model. That will throw shards of metal. It looks like there will also be shards of plastic being thrown as well. They better get this right or they will stand to lose a lot of business.

- , dearborn heights, MI, USA

problem #148

Feb 142007

Ram 2500 Lariat Diesel

  • Automatic transmission
  • 160,000 miles


My Dodge Ram truck is the best on the road especially with the Cummins Diesel engine, with only 167,000 miles on a 500,000 mile engine, The DASHBOARD IS A PIECE OF CHINESE JUNK!!!! Chrysler Corp should be ashamed of not taking care of your loyal customers and fixing the problem. Remember Chrysler Corp, without a customer you have no business!!!! Fix the problem!!! If my truck isn't taken care of I will never return and will NEVER recommend a Chrysler vehicle. You have a right to fix this if you are a decent person with a conscience!!! Don't let us loyal customers down. I can be reached at 513-375-2656

- , Sarasota, FL, USA

problem #147

May 012012

Ram 2500 SL 5.7L

  • Automatic transmission
  • 68,000 miles

Recently air bags have been on all the front pages because in the event of an accident stray fragments of metal and plastic can erupt like shrapnel into a person's face when the air bag is deployed. The dash of the 2003 Dodge Ram pickups is made of an inferior plastic that with age deteriorates easily, too easily, to the point that it can very quickly become a stream of sharp shrapnel type objects that can have the same devastating impact of permanent injury or even death from these shards of loose and broken plastic. Dodge replaced the plastic used to make the dash in 2004, but to date nothing has been done to correct and rectify the 2003 dashes.

Cracks and holes in the dash also create a potential hazard of greater proportion as it does not prevent objects from falling into the instrument cluster and backside of the dash. This has the potential of creating a short circuit and possible electrical hazard.

- , Fort Worth, TX, USA

problem #146

Oct 262009

Ram 2500 SLT 5.9L Diesel

  • Automatic transmission
  • 20,000 miles

DODGE HAS USED INFERIOR MATERIALS ON THE DASHES OF THESE TRUCKS! I have 2 of them and know of hundreds of others with this same problem. I had one of these trucks kept in the garage and only put a few hundred miles on it in 3 years and the dash cracked as soon as my other one did. Dodge used the sorry plastic to get the trucks by until the warranty was up and they kept using the inferior materials for years and may still be using it, not caring how dangerous ti is or how bad it looks, if they cared they would at least sell you a better replacement part at or below their cost and not want to charge you over $900 for the same inferior replacement part!!

- , Lakesite, TN, USA

problem #145

Oct 262014

Ram 2500 5.9L Diesel

  • Automatic transmission
  • 127,000 miles

click to see larger images

dashboard cracked dashboard cracked dashboard cracked dashboard cracked dashboard cracked dashboard cracked

I bought this truck 07/25/2014 with no cracks in the dash. Three months later it has one little crack. Then the more I drive it the more it cracks. The air conditioning has a sensor that doesn't work and requires the dash to come out and the mechanic says he will not be responsible for removing the dash because the dash will crumble into little pieces. I would never buy a Dodge product ever again if Dodge doesn't recall this truck and replace the faulty dash. I am now stuck with this expensive piece of crap 2003 Dodge 2500 turbo diesel. I am sure they would dock me on a trade in because of the cracked dash WTF!!!!!!!!

- , Bullhead City, AZ, USA

problem #144

Jan 012012

Ram 2500 5.9L

  • Automatic transmission
  • 125,000 miles


Dashboard cracking to pieces and has been for a few years now. My dealer says there is nothing I can do except replace it myself. That's over a 1000 dollars. Pieces of the dash have came completely off and fallen in my lap while driving the truck. I love my Dodge but will not own another one if this is not taken care of under warrant for the bad decision Chrysler made when making these dashboards.

Update from Nov 11, 2015: The dash has cracked and fallen apart even more. This is ridicules!!

- , Millersville, MO, USA

problem #143

Jul 092013

Ram 2500 SLT Cummins 5.7L

  • Manual transmission
  • 200,000 miles

Will have to do DIY repair. Parts are falling down and flying off. This truck would have been "Lemon Lawed" had I bought it in my home state rather than across a state line. Made in Mexico and had multiple major problems under warranty (both seat belts fell off; rear end replaced at 2000 miles; turbo set up wrong; ect). Now the dash panel has fallen apart.

- , Murray, KY, USA

problem #142

Jan 012013

Ram 2500 LaramieSLT/ST 5.9L Cummings

  • Automatic transmission
  • 85,000 miles

click to see larger images

dashboard cracked

I am the original owner of a 2003 Ram 2500 Dodge truck. The truck has been serviced at the same location from day one. I was mailed a recall by the Chrysler Group LLC concerning the inflater/air bags Notification code P78. Recently my attention has been drawn to the multiple breaks in the vent portion of the dash cover with missing pieces and now the main dash component is completely cracked through on the passenger side. I have also noticed that with the AC on, pieces of plastic and deteriorated. Insulation blows freely in the cab of the truck. With the dash continuing to crack and break apart pieces of plastic have dropped below the dash and could potentially could expose and cause wiring problems with the electrical system.

At my local client adviser’s request I called 1.800.992.1997 Chrysler/Dodge and spoke with Jeremy on Friday 12 June 2015 to check the recall and ask what dangers existed to passengers or technicians working on the vehicle, if the air bags were to deploy with the dash in pieces. The representative said that I should take up my safety concerns with my local dealership. My service client service adviser @ the Clay Cooley Chrysler Jeep Dodge Ram Dealership was ask to check with management to seek a resolve with what I was concerned with as a safety hazard. I was told that they would work with me but when I arrived I was informed that the dash and the dash vent portion were not available.

My concerns have increased with the dealership resolve being "the parts are not available". After going to the Internet it appears that my dash concerns are a common concern for most 2003 Dodge Ram 2500 owners. 2003 seems to be the plethora year. The cracked dash is a danger to the eyes of anyone riding in the vehicle with the ventilation system circulating condition air. I fear that in an accident the dash will act as shrapnel in the event of air bag deployment.

As a repeat Dodge Ram owner I am expecting Dodge to step to the plate.

- , Dallas, TX, USA

problem #141

Jun 232015

Ram 2500 Laramie 5.9L Diesel

  • Automatic transmission
  • 302,650 miles

click to see larger images

dashboard cracked

This truck has been well maintained and garaged everyday. This should not have happened.

- , Ventura, CA, USA

problem #140

Dec 012009

Ram 2500

  • Automatic transmission
  • 36,000 miles

I will add pictures of the dash. I realized shortly after I purchased the truck that there was a crack in the dash. Then it got more. Now it's similar to a spider web. I had no idea others were having this problem until I researched it. I will begin logging my journey through what I'm sure will be a mess.

- , Harrisonville, MO, USA

problem #139

Jul 182013

Ram 2500 SLT 5.9L I6

  • Automatic transmission
  • 101,000 miles

A truck with only 100000 miles on it should not have a dash cracked so bad that pieces of it are falling out. Dodge has known about this for years and have had many complaints and they won't do nothing about it. There is no reason why they should not pay for a new dash in my truck. I looked into it and the new dash would be between 300 and 400 dollars. I feel they should pay for this because of how many complaints there are.

- , Montgomery City, MO, USA

problem #138

Apr 012006

Ram 2500 SLT Cummins Diesel

  • Manual transmission
  • 22,500 miles

click to see larger images

dashboard cracked dashboard cracked dashboard cracked dashboard cracked dashboard cracked dashboard cracked

We bought this 2003 Dodge Ram 2500, it had less than 8,000 miles on it. Myself and my husband have always been somewhat Chevy people. We had a 2001 Silverado but didn't like the back doors because of them opening the opposite direction of the front. It could be a pain in the butt. So we traded it in for the Dodge. We liked that it had a Cummins engine and we wanted a manual transmission because we knew that Dodge has had problems in the past with their automatic transmissions. This truck was my baby, I kept it in the garage for the first few years and when it wasn't in the garage I started keeping a windshield guard in it. I am so disappointed in several things about this truck, but this is about the "COMING APART DASH". You can't really call it a cracked dash because that doesn't really describe it because it is basically, COMING APART!!!!! By the way, our 2003 Dodge truck right now has less than 90,000 miles on it and the rest of the interior still looks practically new.

My son-in-law owns a 2000 Dodge Ram 2500 that is used for his business. He chose to get the Dodge and his partner chose to get a Ford F250. Guess What?, He has had to put a dash pad on his dash because of the cracking but his partners Ford dash doesn't have a crack in it.

My grandson has a 1998 Dodge Ram 2500 and the dash was so bad it wouldn't take a pad, they had to replace the whole dash and the underneath was so damaged, there was almost nothing to attach the new dash to.

So tell me this, why is it that no other vehicle does this but DODGE?????????????????

Also, I would consider this a SAFETY HAZARD due to all the pieces that are being created as it falls apart. If you have an accident, these pieces are thick enough and sharp enough that they could actually stick in you and cause some real damage or possibly be fatal. Don't you think so?

- , Independence, MS, USA

problem #137

May 062011

Ram 2500 SLT 5.9L Diesel

  • Automatic transmission
  • 97,400 miles

The dash first crack on the passenger side corner above the right hand side of the jockkey box. Last week another crack 9" long developed above the left hand side of the jockey box. This dash has had a dash cover on it since the day I purchased the truck new from Dave Smith Auto in Kellogg, Idaho. This has got to be a manufacturer defect and Dodge needs to replace the dashes in all their truck from 1998 to 2003. OR at least give a new dash to the truck owners.

- , Fort Mohave, AZ, USA

problem #136

Jul 172010

Ram 2500 Laramie 5.7L V8

  • Automatic transmission
  • 48,000 miles

click to see larger images

dashboard cracked

I own a 2003 Dodge Ram 2500 pickup in showroom condition EXCEPT for the cracking dash! I simply want my complaint to be entered amongst the multitude of other complaints from other fellow Dodge owners with the cracking dash issue. Chrysler needs to step up to the plate and announce a recall to fix this problem!

- , San Antonio, TX, USA

problem #135

May 072012

Ram 2500 CW 5.9L

  • Manual transmission
  • 70,000 miles

Terrible when you spend over $40,000 dollars and the dash cracks. Looks cheap an disgusting.

- , Gig Harbor, WA, USA

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