Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

7.7

pretty bad
Typical Repair Cost:
$479.00
Average Mileage:
93,184 miles
Total Complaints:
165 complaints

Most Common Solutions:

  1. replace dashboard (78 reports)
  2. not sure (45 reports)
  3. cover with a dashboard cover (12 reports)
  4. complain, complain, complain at dealer (11 reports)
  5. replace dash (10 reports)
  6. get a dashboard from online for 260 + shipping then diy (5 reports)
2003 Dodge Ram 2500 accessories - interior problems

accessories - interior problem

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2003 Dodge Ram 2500 Owner Comments (Page 1 of 9)

problem #165

Mar 012011

Ram 2500 SL 5.9L Cummins

  • Automatic transmission
  • 180,000 miles

A D V E R T I S E M E N T S

Dash cracked a few years back, now it is almost completely disintegrated. Besides the danger of flying projectiles, the defroster air vents no longer direct the air flow.

- , Aubrey, TX, USA

problem #164

Jun 012007

Ram 2500 Laramie 5.9L I6

  • Automatic transmission
  • 90,000 miles

Dash cracked and falling apart. Plastic fell down into defroster ducts and jammed defroster blend door and heater/ air conditioner blend door. Plus I have foam blowing out of all the ducts. Only bought the truck for the engine. If Ford had the contract with Cummins I would not have this problem. Dash not cracked on my old '72 F100 or my not as old '93 F150.

- , Morven, GA, USA

problem #163

Jun 012015

Ram 2500 SLT 5.7L

  • Automatic transmission
  • 29,000 miles

Condition is concerning from a safety standpoint. The structural integrity of the dash which also houses the passenger airbag is obviously compromised, There are sharp edges where the dash has cracked and where large pieces of plastic are missing. This would very likely cause injuries in the event of a crash.

- , Fort Lauderdale, FL, USA

problem #162

Feb 112015

Ram 2500 G811749SLT Hemi

  • Automatic transmission
  • 64,324 miles

A D V E R T I S E M E N T S

The dash cracked all the way through. The little piece by the window fell apart, not a big deal, we bought a new piece and replaced it but now the entire dash has a giant crack all the way through. We take very good care of this truck it has low miles and is covered often. I called the dealer and they want $2300.00 to replace. That seems a bit excessive to me. I know this is an older truck and I would not mind having the dash replaced if they would be reasonable about the price. The dealership of course states it is old and out of warranty so we are stuck.

- , cypress, CA, USA

problem #161

Jul 012015

Ram 2500 SLT 5.9L I6

  • Automatic transmission
  • 165,000 miles

Really looking for a solution. Not sure what to do or how to fix it. Anyone get it covered for free?

- , Lindenhurst, USA

problem #160

Apr 272010

Ram 2500 2500 Cummins Diesel

  • Manual transmission
  • 55,000 miles

I couldn't believe that my dash was already cracked. I didn't get it fixed but think with so many complaints on a cracked dashboard that the problem wouldn't be fixed by the manufacturer. I decided to file a complaint because I would like to them to know that it is an obvious problem to the 2003 Dodge 2500. Let's get it fixed.

- , Cedar City, UT, USA

problem #159

Sep 232015

Ram 2500 SLT 5.9L Diesel

  • Manual transmission
  • 110,000 miles

A D V E R T I S E M E N T S

I called Dodge customer service and they gave me the standard answer. "It's out of warranty. It would be hard to determine whether it was a manufacturing defect or not." Obviously it is a defect. Mine, like thousands of others, is cracked. No, I have not crashed it or went 4 wheeling. Just stupidly drove it to and from work. How ridiculous am I to expect it to last forever! Sadly I am often more concerned what the inside looks like than the outside. I have a lot of clients ride with me. They are going to wonder how my work is if I allow my truck to go to pot like that. More than that, I am worried about what would happen if the airbag deployed in a crash. would those pieces of the dash be propelled around the cab at lethal velocity. I wouldn't be so bad but this model is already been subject to about 3 or 4 recall notices and now I find out that mine is one of the ones with the airbag problem also.

- , Monroe, OH, USA

problem #158

Jun 152012

Ram 2500 Laramie 5.9L Turbo Diesel

  • Automatic transmission
  • 127,000 miles

Obviously from the amount of information on this specific problem in Dodge Trucks, especially 2003 models, the dash materials are substandard. I put a sun shade in the windshield whenever necessary and windows cracked to keep the vehicle as cool as possible because Implanned on keeping it for a long time. Probably why it took longer to crack than most.

- , San Antonio, TX, USA

problem #157

Aug 012013

Ram 2500 Laremi 5.9L Disel

  • Automatic transmission
  • 235,000 miles

click to see larger images

dashboard cracked dashboard cracked dashboard cracked

Because of the dash falling apart the small pieces fell into the vent and damage the flap that allows the AC/Heat control to be stuck on half way. So it does not get HOT or really COLD.

Cannot change the vent direction from floor to defrost or any were else for that matter.

- , Corinth, TX, USA

problem #156

Oct 012013

Ram 2500 Laremi 5.9L Disel

  • Automatic transmission
  • 235,000 miles

Because of the dash falling apart the small pieces fell into the vent and damage the flap that allows the AC/Heat control to be stuck on half way. So it does not get HOT or really COLD.

Cannot change the vent direction from floor to defrost, or anywhere else for that matter.

- , Corinth, TX, USA

problem #155

Jun 122012

Ram 2500 Lariat 5.8L Hemi

  • Automatic transmission
  • 52,000 miles

A D V E R T I S E M E N T S

Being a multiple Dodge vehicle owner I am thoroughly disappointed that Dodge does not help its current owners of their vehicles with this outstanding problem with their trucks. I would be embarrassed if this is how I responded to my customers if I had a problem with my products that I manufactured. Being the owner of some 25 trucks in the past this is the first cracked dash I have encountered.

- , Warrenton, OR, USA

problem #154

Jan 042012

Ram 2500 ES 5.9L

  • Automatic transmission
  • 234,000 miles

my dash board cracked in many many pieces. It is a problem with several complaints I hear. I bought an after market 2 piece system that Siliconed to the existing dash, but it really has no available surface to stick to. Dodge needs to replace this, there are pieces of the dash falling all inside the dash, and no telling what problem may occur down the road.

- , Montz, LA, USA

problem #153

Aug 012015

Ram 2500 SLT 5.9L

  • Automatic transmission
  • 131,000 miles

There is a real possibility that passengers could suffer great harm if the air bags deployed and the shards of plastic explode ever where. At this point I have put a dash cover on it. Too expensive to replace. What is sad is that I have keep treatment on the dash all of the time. Only real problem with this truck. We really like it and has served us well.

- , TULSA, OK, USA

problem #152

Mar 012006

Ram 2500 Laredo High Output Diesel 6

  • Manual transmission
  • 53,750 miles

Significant cracking has occurred causing large, sharp, jagged pieces of plastic to protrude from the dashboard. There is real concern that hazardous debris could cause injury in a crash.

- , Roswell, GA, USA

problem #151

Aug 022012

Ram 2500 5.7L Hemi

  • Automatic transmission
  • 110,000 miles

The dash has been cracking for the last couple years. This truck is owned by a girl and very well kept. I even use a sun shade to block the sun and keep my windows cracked on real hot days. Just recently huge chunks have been falling out of the dash and going down inside. Lord only knows what that is causing. Dodge needs to step up and fix the issue. It's not all of us doing this to our trucks it's Dodge putting in junk plastic and not willing to fix it. Highly pissed that you would pay that much for a truck and this stupid sh*t happens and you guys won't fix.

- , Glen Burnie, MD, USA

problem #150

Jul 172014

Ram 2500 5.7L Hemi

  • Automatic transmission
  • 78,421 miles

Another disappointed Mopar customer. 2003 Dodge Ram 2500. Dashboard is cracking (both front and rear pieces). Also has the defective paint which gets white spots through the clear coat. Dodge should provide a competitive offer on the parts to customers as a minimum. Instead they continue to offer the defective parts at inflated parts prices. Poor leadership is an understatement.

- , Jamestown, RI, USA

problem #149

Dec 292012

Ram 2500 SLT Hemi 5.7L V8

  • Automatic transmission
  • 74,000 miles

click to see larger images

dashboard cracked dashboard cracked dashboard cracked

I have been buying Dodge Products my whole life. I will never buy a Dodge or Chrysler again if this problem is not taken care of. I will be also telling all my friends and social media how this is handed. The cracks on my dash, came out of nowhere. Nothing touched my dash, it is just disintegrating on it's own and falling into my under compartment. Now there is a recall on air bags for this model. That will throw shards of metal. It looks like there will also be shards of plastic being thrown as well. They better get this right or they will stand to lose a lot of business.

- , dearborn heights, MI, USA

problem #148

Feb 142007

Ram 2500 Lariat Diesel

  • Automatic transmission
  • 160,000 miles

My Dodge Ram truck is the best on the road especially with the Cummins Diesel engine, with only 167,000 miles on a 500,000 mile engine, The DASHBOARD IS A PIECE OF CHINESE JUNK!!!! Chrysler Corp should be ashamed of not taking care of your loyal customers and fixing the problem. Remember Chrysler Corp, without a customer you have no business!!!! Fix the problem!!! If my truck isn't taken care of I will never return and will NEVER recommend a Chrysler vehicle. You have a right to fix this if you are a decent person with a conscience!!! Don't let us loyal customers down. I can be reached at 513-375-2656

- , Sarasota, FL, USA

problem #147

May 012012

Ram 2500 SL 5.7L

  • Automatic transmission
  • 68,000 miles

Recently air bags have been on all the front pages because in the event of an accident stray fragments of metal and plastic can erupt like shrapnel into a person's face when the air bag is deployed. The dash of the 2003 Dodge Ram pickups is made of an inferior plastic that with age deteriorates easily, too easily, to the point that it can very quickly become a stream of sharp shrapnel type objects that can have the same devastating impact of permanent injury or even death from these shards of loose and broken plastic. Dodge replaced the plastic used to make the dash in 2004, but to date nothing has been done to correct and rectify the 2003 dashes.

Cracks and holes in the dash also create a potential hazard of greater proportion as it does not prevent objects from falling into the instrument cluster and backside of the dash. This has the potential of creating a short circuit and possible electrical hazard.

- , Fort Worth, TX, USA

problem #146

Oct 262009

Ram 2500 SLT 5.9L Diesel

  • Automatic transmission
  • 20,000 miles

DODGE HAS USED INFERIOR MATERIALS ON THE DASHES OF THESE TRUCKS! I have 2 of them and know of hundreds of others with this same problem. I had one of these trucks kept in the garage and only put a few hundred miles on it in 3 years and the dash cracked as soon as my other one did. Dodge used the sorry plastic to get the trucks by until the warranty was up and they kept using the inferior materials for years and may still be using it, not caring how dangerous ti is or how bad it looks, if they cared they would at least sell you a better replacement part at or below their cost and not want to charge you over $900 for the same inferior replacement part!!

- , Lakesite, TN, USA

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