This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Dodge Ram 2500. The contact stated that the dash board developed a crack with sharp jagged edges. The vehicle had not been repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 146,000.
The contact owns a 2003 Dodge Ram 2500. The contact stated that there was rust and corrosion on the passenger and driver's side bed near the upper fender well. The dealer stated that both outer skins of the fender well needed to be replaced. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 2,000.
The contact owns a 2003 Dodge Ram 2500. The contact stated that the vehicle was taken for routine maintenance when he was advised that the frame was rusted. The vehicle was taken to an authorized dealer, who confirmed that the frame was rusted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 200,000.
The contact owns a 2003 Dodge Ram 2500. The contact stated that the dashboard was cracked and separating, creating sharp exposed edges. The vehicle was taken to the dealer but was not repaired. The manufacturer was notified and no solution was offered. The failure mileage was 60,000.
The contact owns a 2003 Dodge Ram 2500. The contact stated that the dashboard was cracked and objects were falling into the interior of the vehicle. Additionally, the plastic on the dashboard was warped. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 32000.
- Germantown, TN, USA
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The contact owns a 2003 Dodge Ram 2500. The contact stated that the dashboard was cracked and detaching from the vehicle. Also, the contact mentioned that there were cracks located by the air bag compartment on the passenger's side. The vehicle was taken to a dealer where it was advised that the entire dashboard needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 70,000 and the current mileage was 130,000.
The contact owns a 2003 Dodge Ram 2500. The contact stated that the dashboard was cracked entirely. Also, the contact mentioned that there were cracks located by the air bag compartment on the passenger side. The vehicle was taken to the dealer where the technician stated that the entire dashboard needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage was 78,000.
The contact owns a 2003 Dodge Ram 2500. While examining the vehicle, the contact noticed that the dashboard was cracked entirely. The vehicle was not diagnosed or repaired. The current mileage was 200,000 and the failure mileage was 180,000.
The contact owns a 2003 Dodge Ram 2500. The contact stated that there was a small crack in the dashboard. The vehicle was taken to the dealer who advised that there were no recalls for the failure. The manufacturer was notified of the failure who stated to the contact that there were no recalls and provided no further assistance. The vehicle was not repaired. The contact stated that the vehicle was repaired two years prior for the exact same failure. The failure mileage was 120,000.
The contact owns a 2003 Dodge Ram 2500. The contact stated that the dashboard fractured into several pieces due to defective material. The manufacturer was made aware of the failure and advised the contact that the dashboard defect was not under recall. The vehicle was not repaired. The VIN was not available. The failure mileage was 155,000 and the current mileage was 185,000.
The contact owns a 2003 Dodge Ram 2500. The contact stated that the dashboard was cracked and detaching from the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.
Dashboard started to crack a few months ago, just hairline cracks at first. Now there are long cracks everywhere & the dashboard may fall in & disrupt whatever electric circuits are underneath. Local Dodge dealer wouldn't take action unless I paid for it. He said "don't use armourall" which I don't. Dodge customer assistance was no help either. There appears to be something wrong with the materials used to manufacture the dashboard. The cracks continue to expand. Afraid to drive it!
The contact owns a 2003 Dodge Ram 2500 quad. The contact stated that the dashboard was fractured and sharp edges were exposed. The dealer advised the contact to notify the manufacturer of the failure. The manufacturer was made aware of the failure however, did not offer any assistance. No repairs were performed. The current mileage was 104,000 and the approximate failure mileage was 60,000.
Recently I noticed that the dash had cracked on the passenger side. It was not very noticeable from the driver's side and a passenger pointed it out. Since first noticed, the crack (tear) has continued to grow. Other than the crack in the dash, the truck looks brand new.
The dash board on my 2003 Dodge Ram is crumbling on some parts and cracking very badly on others. If I should be in an accident the dash is so bad that it would cut the airbags no mater what Chrysler says this is a safety issue that needs to be taken care of asap. Before someone is injured not after.
The contact owns a 2003 Dodge Ram 2500. The contact stated that the A-pillar, which held the windshield in place, broke. As a result, the dashboard also suffered damage. The vehicle was taken to an authorized dealer where the contact was informed that the bolts for the A-pillar were known to break. The failure mileage was 79,000 and the current mileage was 79,900. Updated 08/24/11 the consumer stated his father grabbed the front passenger side windshield pillar handhold to assist him entering the vehicle. When he was halfway up the handhold, it gave way and he fell back against the door which kept him from falling completely on the pavement. When the consumer examined the damage, he found the handhold was formed with the windshield pillar trim. It was made of plastic which was held on with two 8mm bolts. The bolts were recessed, one at the top of the handhold and one at the bottom. Both bolts were still attached; the top bolt trim base had broken away from the trim/handhold and still had the plastic trim behind the head of the bolt. The bottom bolt had pulled completely through the trim/handhold base. The trim/handhold pulled so far out, that it also broke the dashboard top. Updated 04/19/12
Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6) (2003 Dodge Ram 2500 slt 4X4 w/ 64,186 miles) the truck has developed a three inch crack across the center of the dash. The crack starts at the front of the dash and works back towards the passenger compartment. Numerous complaints have been reported on multiple websites and/or forums regarding this issue. It is highly probable that fragments could become detached for the dash in the event of an accident and cause bodily harm to the occupants of the vehicle. Any assistance safecar.gov can provide regarding this matter would be greatly appreciated. Chrysler complaint reference number [xxx].
Vehicle was parallel parked at the side of the road. Upon entering the truck, I used the grab handle on the a pillar as I've always done. This time the grab handle suddenly broke free from the pillar causing me to loose my balance and fall backward out onto the roadway.
Contact states when she went to get into the truc, she put her hand on the grab bar and the whole panel that held the grab bar came out in her hand. She fell flat on her back. Thook the truck to the dealership, and they told her that all that was holding the grab bars on was plastic.
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- Ellisville, MS, USA