This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We received a recall notice for the truck in the beginning of January 2014 concerning the left tie rod and the potential fracture of the left ball stud on the tie rod. We called our dealer, [xxx], right away and were told to call back the following month as they were too busy with other recall repairs and would not make an appointment for us. We called back the first of Feb and made an appointment to have the truck repaired on Feb 14. When I drove to the dealer they just looked at it and said it did need repaired and said they would put me on the list. I said that we were told it would be fixed. They said they had to order the part and it would be a couple of weeks. After 3 weeks we called them and they finally told us that the parts that Chrysler ordered did not fit and that they would be ordering new parts. The following month we called the Chrysler hotline and could get no answers. We asked it we should not drive the truck. The woman said "I did not say that" and that was pretty much all she would say. She did say that we could have it fixed on our own and send the bill to Chrysler and that they were slow to pay, 60 to 90 days. We called the dealer again and they said they could not fix it and we could take it to our own mechanic. They advised not driving the truck. No more notices have been received. We paid $40K for this truck used and we haul horses with it. We need it. We took it to our mechanic. He said the complete design of the steering linkage was "mickey mouse" and he could not believe they used a steel tube in lieu of rod steel for the main steering rod. He said he ordered some replacement parts for the left side but they would not fit into the remaining pieces. He said it looks like the entire thing needs to be replaced. He said he is not sure how to proceed with it. We are desperate and need the use of this truck. Please help. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2007 Dodge Ram 3500. The contact received a recall letter for NHTSA campaign number: 13V528000 (steering). The contact was very concerned for his safety since the parts were still not available in order to repair the failure. The dealer was contacted. The manufacturer was not made aware of the problem. The contact had not experienced a failure. The current mileage was 128,000.
The contact owns a 2007 Dodge Ram 2500. The contact stated that while traveling over a road bump, the vehicle careened out of control and crashed into a tree. There were no injuries. The vehicle was taken to the dealer where it was found that the tie rod had failed. The manufacturer was contacted and informed the contact that the parts for NHTSA campaign number 13V528000 (steering) were not available. The failure mileage and VIN was not available.
The contact owns a 2007 Dodge Ram 3500. The contact stated that while driving 10 mph, the driver's side tie rod became fractured. The contact attempted to have the vehicle repaired under NHTSA campaign number: 13V528000 (steering) but was informed that the parts were not available and would not become available until the end of April 2014. The contact felt that since the failure was reported in November of 2013, there should have been a remedy available before March 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The vehicle was not repaired due to parts not being available. The failure and current mileage was 130,000.
The contact owns a 2007 Dodge Ram 3500. The contact received notification of NHTSA campaign id number: 13V528000 (steering) and stated that the parts were not available. The dealer advised that part was not available to complete the required repairs. The manufacturer was contacted and provided an unreasonable estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
- Woodburn, OR, USA
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The contact owns a 2007 Dodge Ram 3500. The contact received notification of NHTSA campaign id number: 13V528000 (steering) and stated that the parts were not available. The dealer advised that they were only receiving one recall kit per week. The manufacturer was also contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repairs. The contact had not experienced a failure.
The contact owns a 2007 Dodge Ram 3500. The contact stated that while driving approximately 4 mph and making a turn, the power steering assist failed without warning. The steering wheel became difficult to turn and caused the contact to crash into tree. There was no injuries and a police report was not filed. The vehicle was driven from the scene and taken to an independent mechanic where the power steering pump was replaced. The manufacturer was notified of the problem. The approximate failure mileage was 93,000...updated 05-09-14
The contact owns a 2007 Dodge Ram 3500. The contact received notification of NHTSA campaign number: 13V528000 (steering ) in January 2014. The contact attempted to have the vehicle repaired but the dealer stated that parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2007 Dodge Ram 3500. The contact stated that while driving approximately 25 mph, the vehicle unexpectedly veered into a left lane as the contact lost control of the steering. The contact stopped the vehicle and discovered that the front passenger's side tie rod was fractured and both front wheels were abnormally collapsed inward. The manufacturer was contacted in regard to NHTSA campaign number 13V528000 (steering) but the contact was advised that the failure was not covered under the recall. The vehicle was not repaired. The failure mileage was 79,000. Updated 03/25/14
The contact owns a 2007 Dodge Ram 3500. The contact stated that while driving approximately 30 mph or more, the steering wheel became difficult to maneuver. The failure recurred whenever the vehicle was in operation. The contact referenced NHTSA campaign id number: 13V528000 (steering) however, the remedy part would not become available to perform the repair for a year. The manufacturer was not notified of the problem. The approximate failure mileage was 106,000.
The contact owns a 2007 Dodge Ram 3500. The contact stated while driving approximately 70 mph the front end of the vehicle began to shake violently which caused difficulty in maneuvering the steering wheel. NHTSA recall campaign id number 13V528000 (steering) was related to the failure, the VIN was included; however, the dealer refused to repair the vehicle for an unknown reason. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 110,00.
The contact owns a 2007 Dodge Ram 3500. The contact stated that NHTSA campaign number: 13V528000 (steering) had surpassed a reasonable time for repair. The dealer was contacted and stated that the part was not available for repair. The manufacture was not contacted. The contact had not experienced a failure.
Truck steering and suspension shake when traveling over bumps or traveling at certain speeds. Multiple mechanics have explained that the entire front end of the truck is unsafe. After finding that this is such a common occurrence with Ram trucks, it seems that the issue has been covered up by Dodge as they will not assist in the cost to replace the faulty geometry that causes sloppy steering components. They recommended that I replace the tie rod and damper, and yet they recommended replacing it with a completely upgraded part that will be very expensive to fix. I also can not get this part because it currently has a recall on the part, so I am stuck without being able to fix my truck.
TL - the contact owns a 2007 Dodge Ram 3500. The contact stated that when turning either left or right, the front end of the vehicle would make a popping sound without warning. The contact stated that NHTSA campaign number 13V528000(steering ) had exceeded a reasonable time for repair. The contact received the recall notification in November of 2013. The manufacturer was notified of the failure where they stated that parts for the recall would approximately be available in may of 2014. The approximate failure mileage was 90,000 and the current mileage was 109,000.
Heard noise coming from the left front wheel area so took it into a non Dodge dealership and was told that my tie rods on both sides were completely shot and needed to be replaced. I was told by Dodge that they had a kit to replace both sides because it was a known problem but that there was no recall. Had pretty much the whole front steering done. The technician who worked out it said it was so bad that my steering could have gone out at any minute. That is really terrifying since I have a family and we tow a trailer with quads. To top it all off Dodge Chrysler said they will only possibly reimburse me for the part but no labor since a Ford dealership did the work even though I called Dodge ahead of time and there was no recall. The report date on NHTSA says 11/6/13 so I am confused why Dodge didn't know it was coming since apparently several people did on the internet.
The right front tire, a general ameritrac 235/80R/17, which is the original spare tire that was put on just a couple of months before, started to shake. I went to local tire store to get a new one installed. They did not have any so I was on my way home. Its about 8 miles each way to this store from my home. On the way home, this tire blew up like it had a bomb in it! the disintegrating tire destroyed my running board, fender flair and dented the trucks fender.I didn't have a spare, so I used the trucks tire tools (another issue)and took one of the rear duals off of the back and put in on the front to get home.after a trip to the tire store, they would replace or adjust this tire, so I had to buy a new one.well just the other day that tire started to shake too.after running 70 mph on the interstate, and having tire issues with the same general tires, I was quick to get off an exit ramp to see what was making my truck shake.I quickly noticed that the left front tire was coming apart like the other one had done.so I did the same as before, I took a dual wheel off and put in the steer position.this tire was coming apart and I caught it before it blew too. Upon removal I about fell over when I seen a bulge in this tire on the inside where the tread and sidewall meet. This bulge was the size of a large grapefruit!these tires have 16/32 tread when new. The one that was coming apart still has 13/32 tread.barely worn. The dealer has offered to pro rate the tire.thats ok. But what about the damage the other had done to my truck" I guess im out of luck?"these general tires obviously have safety issues that need looked into. The tire dealer and general tire (and myself) are lucky there weren't any injuries as when the first tire blew at 50 mph, I had my hands full keeping my truck under control. Had I had my trailer behind me with a load on it going 70 mph, there would have been one hell of a wreck.
I was driving at 60mph and hit a bump and that's when the front end started to shake so bad I had to stop and get out to see if I had a flat but now after doing my own research on a lot of forum a lot of the Dodge Ram have what thayer call the death wobble and it does scare U to death when it happens! Dodge has always had weak front end so on there big trucks! to much engine too light of a front end! very few Dodge 2500 and 3500 owners get 100,000 miles of them before parts have to be replaced (ball joints and sway bars) I love my Dodge but hate the weak front ends! I do have video of the shake. Thanks
I was driving on the ih 45 service in houston, tx. Without warning the right tierod end fell off. This caused the truck to make a hard left turn hitting a metro buss. It was towed to clear lake Dodge where I purchased it. They say they no responsibility in this matter please let me know if you have any knowledge in this.[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I was driving and hit a bumpy place in the road and the whole truck started shaking uncontrollably. I had to stop on the freeway before I could get it under control. We took it to the dealership where we purchased it and they said there is nothing wrong with it. We have since done research and found this problem to affect alot of these vehicles. To those that experience it we call it "the death wobble" because there is nothing you can do except stop and hope you don't get into an accident.
The contact owns a 2007 Dodge Ram 3500. The contact stated that the vehicle wobbled when he drove over a bump at 50 mph. The vehicle wobbled uncontrollably until the contact decelerated to a very low speed. The contact purchased and installed a steering dampener to remedy the failure. The failure recurred approximately two years later. The vehicle was not taken to have the failure diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
A D V E R T I S E M E N T S
- Winchester, OH, USA