This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Ford C-Max Energi. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, a message appeared on the screen indicating an unknown fault. The contact stated that while driving, the check engine warning light intermittently illuminated. The vehicle was taken to an independent mechanic however, the mechanic declined to diagnose the vehicle and advised the contact to take the vehicle to a dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified. VIN tool confirms part not available. The failure mileage was unavailable.
The contact owns a 2013 Ford C-max energi. The contact stated that while driving approximately 40-50 mph, there was an abnormally loud sound coming from under the hood of the vehicle. The contact stated that there was no warning light before or after the failure occurred. The vehicle was taken to an unknown dealer to be diagnosed. The mechanic stated that the transmission bearing failed, which caused the transmission fluid to leak from the vehicle. The contact performed his own inspection and noticed the bearing had created a hole in the transmission. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 152,000.
The contact owns a 2013 Ford C-max energi. While driving 70 mph, the stop vehicle now indicator illuminated. The vehicle began to lose power and slowed to a stop within 200 yards. The vehicle was towed to a dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired the manufacturer was notified. The approximate failure mileage was 104,163. Updated 05/16/17 updated 05/26/2017
While driving on an interstate at night at 70mph the car turned off its propulsion system without warning. A red warning indicator came on staying stop safely now. My wife was able to pull to the side of the interstate. She turned the car off and it restarted. The next day she drove it to the supermarket. On the 2 mile drive home it stopped multiple times while the car was in motion just like it had on the interstate. This seems very similar to the problems that led to a recall on the Ford Focus electric, which was made in the same plant at the same time in 2013: insideevs.com/Ford-Focus-electric-shutdown-problems-while-driving-get-official-as-nhsta-investigates/.
- Merritt Island, FL, USA
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- Bradenton, FL, USA