This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
First day car was bought engine died, took to dealer, and they gave consumer another Contour. Currently, vehcile will shut off in middle of intersection. Dealer replaced transmission, and engine was acting up. Consumer states vehicle has been in 3 times for transmission problems, it jerks and vibrates, consumer does not think that dealer replaced transmission like they said. 1 time for engine problems. Consumer has been in 2 accidents due to sudden acceleration. Front sway bar replaced, steering would shimmy and rattle. Blower motor assembly replaced, due to rattling noise in air conditioner, also cycling switch replaced due to air conditioner not cooling. Left front seat belt buckle assembly replaced, belt would not buckle. Starter failed and was replaced. Engine light illuminated, dealer found loose connection at act. Rear struts replaced, noisy.
After noticing a whining sound at approximately 30 mph in second gear and an increase in vibration when the air conditioner was on, the transmission was rebuilt on 10/10/98, on 8/3/2000 the transmission was replaced because of sudden and violent slipping, on 8/28/00 check engine light came on because oxygen sensor had been disconnected while transmission was replaced, sensor reconnected/replaced.
Transmission slips and jerks and can't be driven for long periods of time. Cost is 1,500 to fix it. I don't have the money to fix it. This is obviously a factory related problem. I am very displeased with Ford.
I mentioned to the dealership where I purchased my car that when I test drove it, it just seemed to jerk when it would shift. Ken schuck assured me that there was not anything wrong with the car. It did come with a wpc assoc. Limited warranty though if anything would happen it would be covered. Well, my car continued to automatically shift hard and I was allowed to take it to aamco in wmspt. Pa. this was a month ago. They looked at it and said there was nothing wrong with my car. I continued to drive it up until 4 weeks ago and on my way to work "the transmission went." I contacted ken and told him what happened and he said to call the warranty co. And take it to a dealership. Which I did and 4 weeks to this day, they still have it and it's still not repaired! that's at farfield Ford pa. 570-368-8121. So, between ken, wpc warranty and farfield, I'm not getting my car fixed. Please help me. I know there is recall work that needs done also. Please help me.
I am very displeased with the Ford Contour. About 2 month after I purchased my car I had to have the brake pads replaced, then replaced again after that. I've had several recalls on the car, not to mention all the other headaches I've dealt with. I'm really considering not to ever buy another Ford car, this has been the worst car I've ever owned
I was in transit to replace my braking system for the second time in 6 months when my transmission failed. My 'check engine' light stays on and the car now stalls when in a stopped position at a traffic light. These issues, amongst a list of other major failures has occurred in the last 2.5 years of ownership of this lemon ( complete A/C system has been replaced, complete fuel system has been replaced, window motor has been replaced, etc.). neither the Ford manufacturer or dealerships have responded, agreed or offered any investigation, correction, compensation or assistance in response to these previously written and verbal matters, and legal action will commence. The issues listed in this table are only the recent (last 3 months), and do not include the montage of problems in the last 2 years, some of which are mentioned in the comments section.
Engine check light stayed on the dashboard constantly. Vehicle will not move beyond 30 mph in first gear. Then when vehicle is in second gear it goes up to 70mph.
When trying to shift gear from first to second, consumer is unable to shift. Has to Focus on the pawl, make sure of the right gear, then Focus on the road. Transmission hangs up going into second gear.
While driving during rain heavy water gets under the transmission, causing it to jerk and shift hard. Also, leaking transmission fluid and a burning smell coming through the heater vents. Contacted dealer and manufacturer.
Automatic transmission malfunctioned, causing the vehicle to drop in the gears which may cause a rear end collision. Dealer cannot determine the cause of the problem.
Complete failure of transmission. I applied for the PO7 program for loyal customers and was denied. I have $500,000 in Ford products in service and have been purchasing Ford products since 1970 for our second generation family business. What is a loyal customer to Ford Motor Company?
A D V E R T I S E M E N T S
- Laurel Spr, NJ, USA