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1.9

hardly worth mentioning
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
87,632 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Ford Crown Victoria lights problems

lights problem

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2004 Ford Crown Victoria Owner Comments (Page 2 of 4)

« Read the previous 20 complaints

problem #43

Feb 152013

Crown Victoria

  • 150,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving at various speeds, the headlights stopped illuminating intermittently. The vehicle was taken to an independent mechanic for diagnosis where the dimmer switch was replaced. The failure continued after the repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 150,000.

- Forsyth, GA, USA

problem #42

Mar 192013

Crown Victoria

  • 112,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving at various speeds, the headlights failed to illuminate. The manufacturer was notified and informed the contact there was no recall and offered no other assistance. The vehicle had not been repaired. The failure and current mileage was 112,000.

- Hammond, IN, USA

problem #41

Mar 182013

Crown Victoria 8-cyl

  • 93,000 miles
Driving to work my headlights went out. Would not turn back on. Held the lever to keep the hi-beams on and approximately 8 miles later released lever and headlights came on and remained on for the last couple of miles to my office. Pushing the lever to turn on hi-beams did not work, I had to pull and hold the lever toward me to keep the hi-beams lit. This is the third time within the last 2 months that this has occurred and is a grave safety hazard... I have set up an appointment at Ford to replace the lighting control module ($478) plus labor. Since this has been a known item for some time Ford should be required to do a recall for such a serious equipment flaw.

- Cary, NC, USA

problem #40

Sep 042012

Crown Victoria

  • 80,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving at various speeds, the headlights failed sporadically. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure mileage was 80,000 and the current mileage was 84,000.

- Cassville, MO, USA

problem #39

Jan 242013

Crown Victoria 8-cyl

  • 130,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving approximately 30 mph, the headlights failed. The headlights re-illuminated after approximately thirty minutes however, the failure recurred. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was not repaired. The approximate failure mileage was 130,000.

- Elk River, MN, USA

problem #38

Dec 072012

Crown Victoria

  • 153,000 miles
The contact owns a 2004 Ford Crown Victoria. While driving approximately 55 mph, the headlights began flashing intermittently. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 153,000.

- Fitchburg, WI, USA

problem #37

Oct 162012

Crown Victoria

  • 175,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Ford Crown Victoria. The contact stated that the head lights would turn off sporadically. The vehicle was taken to an independent mechanic who diagnosed that the lighting control module needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 175,000 and current mileage was 177,000.

- Campton, MO, USA

problem #36

Jul 222012

Crown Victoria

  • 111,000 miles
Head lights went out while driving. Stopped, pulled over, didn't want to drive at night without lights. Checked all fuses, all seemed to be ok. Fumbled with the switch and wires and connections, and for awhile contemplated how we would get ourselves, and the car home without any lights" started the car back up and the lights worked.....resumed our drive home....but lights went out again.....decided to risk it and continued home without head lights. Took the car to a Ford service station the next week, they said it must be the switch, put in a new switch and said it was fixed.........picked it up after work, and headed for home, made it a 1/4 mile before they went out again. Got on the internet and discovered that this is apparently a very common problem with the Crown Victoria and to fix it, it takes a Ford re-- designed lighting control module...to the tune of about $500...Ford obviously knows this is a design and safety problem, why aren't they taking care of the problem.....before people are killed???"

- Imperial, NE, USA

problem #35

Aug 162012

Crown Victoria 8-cyl

  • 134,500 miles
I was at drive through teller when the automatic headlights, ac, instrument gauges, odometer, and speedometer failed at once. Initially the determination was it was the overdrive switch in the gearshift, apparently a wire was shorting out because it travels in an area where the insulation wears and shorts to metal. However, after having disconnected the overdrive and waiting for a replacement wiring harness, the automatic headlights have gone out along with the permanent high beams. It will turn on the lights if you use manual lights instead of automatic headlights. Also headlights go out on the interstate for no reason whatsoever. Returned to mechanic and I was advised that it needs a light control module and that the lcm is notorious for failures especially with headlights. Cost of replacing the lcm is exorbitantly high and no new parts are available through Ford as they quit making them. Cardone sells the lcm for several hundred dollars including core cost. Ford should nut up to this one. This is a dangerous product. People can get killed when their headlights suddenly go out at high speeds at night! trust me. Not all lanes on the interstate are lit. This is really a dangerous situation. I now Ford likes to count beans, but is it really worth risking human life and limb to save a few bucks?

- Pompano Beach, FL, USA

problem #34

Jul 302010

Crown Victoria 8-cyl

  • 108,000 miles
We were driving on the freeway at night and headlights turned off. Since then, the lights intermittently work. Therefore we have had to continually hold the flash beams up in order to continue driving safely at night.

- Ventura, CA, USA

problem #33

Jul 302010

Crown Victoria 8-cyl

  • 108,000 miles

A D V E R T I S E M E N T S

We were driving on the freeway at night and headlights turned off. Since then, the lights intermittently work. Therefore we have had to continually hold the flash beams up in order to continue driving safely at night.

- Ventura, CA, USA

problem #32

Apr 052012

Crown Victoria

  • 80,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact was driving 35 mph when both headlights failed to illuminate. The vehicle was not taken to the dealer. The manufacturer was notified. The vehicle was not repaired. The failure mileage was 80,000 and the current mileage was 80,500.

- Louisville, KY, USA

problem #31

Mar 212012

Crown Victoria

  • 88,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated while driving 30 mph at night, the headlights stopped illuminating. The contact also stated that the headlights would illuminate and stop illuminating on their own because the light control module was defective. The vehicle was not taken to have the failure diagnosed or repaired. The failure mileage was 88,000.

- Oakley, CA, USA

problem #30

Feb 292012

Crown Victoria

  • 125,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving 45 mph, the front automatic headlight failed without warning. The contact pulled over and shut the vehicle off. The contact restarted the vehicle but the automatic lights were still not working. The contact activated the headlights with the manual switch. The contact did not take the vehicle to a dealer or local mechanic. The failure mileage was 125,000. The VIN was not available.

- South Vienna , OH, USA

problem #29

Jan 192012

Crown Victoria

  • 49,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated that while driving approximately 50 mph, the headlights shut off without warning and would not illuminate after the contact attempted to re-engage the headlights. The vehicle was not inspected by a dealer nor repaired. The manufacturer was contacted and they offered no assistance. The failure and the current mileages were approximately 49,000.

- Ontario, NY, USA

problem #28

Mar 302011

Crown Victoria

  • 92,000 miles
Headlight failure of both low and high beam at all speeds. Intermittent failures beginning at end of March 2011 at approximately 92,000 miles and finally total failure in June 2011. Very dangerous if not in safe location to pull over or in middle of critical driving maneuvers such as passing, sharp turns, etc. Contacted local Ford dealer parts department and they confirmed no tech bulletins issued by Ford or other recalls, and cost of replacement light control module, or lcm, to be $511. Contacted Ford customer relations via their web site, and it was confirmed there is no warranty or other formal actions-considerations. Have owned previous versions of this Ford model, all for a longer period of time than the subject 2004 Crown Victoria model, 1982 Mercury Grand Marquis, 1987 Crown Victoria, 1991 Crown Victoria, and 1995 Crown Victoria, and none of them have exhibited this problem. Given that, this is a fundamental degradation in safety, in addition to a decline in durability and reliability. Understand NHTSA opened a case or investigation file PE08-066 in late 2008 which was closed in early 2009, so that would have or is not taking into account failures or related incidents that occurred afterwards. Have replaced lcm with new unit which has corrected the problem for now.

- Ninde, VA, USA

problem #27

Jul 062011

Crown Victoria

  • 179,734 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated that the headlights failed and would flicker on and off while driving 25 mph. The vehicle was taken to the dealer who advised that the main electrical modular control box needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 179,734.

- Longwood, FL, USA

problem #26

Jun 072011

Crown Victoria 8-cyl

  • 87,000 miles
Due to faulty manufacturing by Ford, I have faulty headlights. On more than 20 occasions I have been without headlights. I have to wait until the lights come on before I can proceed to drive the vehicle, endangering my life depending on my location at the time! please ask Ford to consider fixing the problem before someone is seriously injured!

- Glenwood , IL, USA

problem #25

Jun 072011

Crown Victoria 8-cyl

  • 79,000 miles
I have experienced total headlight failure on more than 20 occasions while driving at night. Some of the time the failures occurred in total darkness on interstate and secondary roads. The failure affected all lights, interior and exterior. I definitely think this constitutes a serious safety hazzard. On the first failure my son, daughter-in-law and baby grand daughter were being transported from the airport to my home when the lights failed on the interstate in total darkness at a speed of about 65 mph. My local Ford dealer does not want to address the problem and the total cost to replace the light control module is more than $600 I learned from the NHTSA website that there have been more than two thousand claims related to headlight failire on the 2001-2004 Ford Crown Victoria. It appears that NHTSA opened a case on this matter in 2008, reference action number PE08066, closed it on 24 March 2009, indicating that the issue would be monitored and NHTSA reserved the right to reopen the case. I hereby respectfully request that action number PE08066 be reopened and that Ford Motor Company assume responsibility for the obvious faulty light control modules. Respectively submitted.

- Columbia, SC, USA

problem #24

Mar 212011

Crown Victoria 8-cyl

  • Automatic transmission
  • 125,000 miles
The contact owns a 2004 Ford Crown Victoria. The contact stated while driving 40 mph both headlights suddenly shut off. The contact had to either activate the high beams or pull over and shut the vehicle off and restart it in order for the headlights to work. The contact did not take the vehicle to the dealer for diagnostic testing. The contact stated the vehicle was very unsafe to drive at night. The failure mileage was 125,000. Updated 11/03/11

- Whitehall, PA, USA

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