The contact owns a 2012 Ford E-350. While driving 60 mph, the contact experienced a sudden loss of power and the vehicle shut off without warning. The contact pulled the vehicle over to the highway shoulder and waited a few minutes to restart the vehicle. Upon restarting the vehicle, the failure recurred. The contact was able to drive the vehicle to an independent mechanic who diagnosed that the transmission failed. The contact stated that NHTSA campaign number: 19V432000 (power train) was issued for the vehicle year, make, and model; however, the contact's VIN was not included. The contact called galpin Ford (15505 roscoe blvd, North hills, ca 91343, 818-787-3800) and was informed to call the manufacturer. The manufacturer was notified of the failure and stated that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was 111,000.

- Los Angeles, CA, USA

The planetary gears in our transmission have failed. I discovered that there was a Ford recall specifically for vans that were manufactured in Ohio plant during 2011 and 2012 because of defects in the planetary gears which cause hazardous conditions. Our VIN number is not included in the case, but it clearly should have been. We are seeking help to get Ford to extend the recall to include our van.

- Wheaton,, IL, USA

2012 E350 Ford with 69 K miles and before I reached 70 K miles the transmission froze up. The forward planetary assembly bearing failed. This is covered under Ford"S customer satisfaction program 12N04. I being the 3rd owner, I did not know of this Ford program when the trans failed. The trans failed block from community transmissions in bellflower, I drove in and had the repair work done. Total $2012.70. No problems with them. I never received the Ford customer satisfaction letter. I called Ford in detroit and they first said I would be covered. I was instructed to take the repair bill and old parts to caruso Ford as they have to file a claim for me. After waiting a month, I called Ford detroit again and found out that caruso Ford said that I am not covered. I spoke with richard who is my service writer at caruso Ford, long beach. First, he said I was not covered because I do not meet the time and mileage limits in the letter. I pointed out that my Ford does meet the 6 year and 150 K limits in the letter. Then richard said I had the repair done on a Monday and all Ford dealers are open on Monday and I could have had the repair done for free at a Ford dealer. Richard then said that Ford detroit said that I am not covered. Passing the buck! I asked to speak with the caruso Ford service manager, and was told he would call me. I never got a call from him. I call Ford detroit again and asked to speak with a supervisor, I was told supervisor robert would call me. I never got a call from him. The Ford satisfaction letter states that ?if you have paid to have this service done before the date of this letter, then you maybe eligible for a refund." I received no letter. I did not know about the customer satisfaction letter until after I had the repair work done. I feel that Ford is not living up to the intent of their letter.

- Torrance , CA, USA