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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
40,891 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Edge body / paint problems

body / paint problem

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2011 Ford Edge Owner Comments (Page 5 of 6)

« Read the previous 20 complaints

problem #21

Jul 202014


  • 24,009 miles


Driver door ajar door is closed but warning light comes on whenever you enter the car.

- Lemont, IL, USA

problem #20

Jun 012014

Edge 6-cyl

  • 45,000 miles
Driver's door latch reports door is ajar, which prevents car from locking doors when car is moving. Other side effects - can't use touch-lock features, lights are staying on after car is locked etc.

- Plano, TX, USA

problem #19

Sep 252013

Edge 6-cyl

  • 46,000 miles
First door ajar warning would come on, when you closed door it would go it just stay on, the lights say on and the bells chimes. I see theirs a lot of complaints on the internet. Please help!!! this is not in my budget!! thanks

- Hollis Center, ME, USA

problem #18

Apr 212014


  • miles


It seems the door latch is defective as many Edge owners have had this issue. The "door ajar" light comes on & you have to open & close the door to resolve it. After several occurences, it does not go off by simply opening & closing the door.

- Parkton, NC, USA

problem #17

Apr 212014

Edge 6-cyl

  • 50,000 miles
The door ajar sensor ceases to function and indicate whether the door is open or closed, leaving it in the "ajar" state. By having it in this state, the vehicles locks do not automatically engage while driving and also the battery drains while the car is not in use.

- Chantilly, VA, USA

problem #16

Mar 312014

Edge 6-cyl

  • 68,555 miles
Driver's door ajar sensor was intermittent then went completely out. Interior light stays on draining battery when parked. Safety concern with door false alert masking actual door not shut condition. Additional safety concern with night driving and forced interior light reducing visibility and risk to pedestrians. Ford service will only lubricate sensor at customers expense to satisfy tsb-14-0011 causing no confidence in repair and possible re-occurrence of safety issue. This should be a recall and replacement of the faulty sensing unit and/or door latch assembly.

- Memphis, TN, USA

problem #15

Nov 252013

Edge 6-cyl

  • 48,000 miles


Door ajar indicator stays on for driver side door which will not lock. Doors cannot be locked while driving, interior lights stay on because of door ajar indicator which in turn drains battery. Unsafe for doors not being able to be locked and lights continue to illuminate while vehicle is off and parked.

- Troy, VA, USA

problem #14

Apr 012014

Edge 6-cyl

  • 41,523 miles
The drivers side front door sensor does not work. The door is closed but it still shows on the dash door ajar. This does not let the doors lock while driving. I feel that this is very unsafe while driving also unsafe for my family to drive in certain areas of the city. I don't even know if the airbags will work.

- Orchard Park, NY, USA

problem #13

Mar 112014

Edge 6-cyl

  • 34,444 miles
I parked the car and closed all doors and used the remote to lock the doors when I received the two beeps to indicate a door was open. Additionally the interior lights would not go off. I checked all doors which was closed only to see in the dash the door ajar sign. The door ajar light now will not off off nor will my interior lights which is draining my battery. Due to this the doors will not lock which leave my vehicle vulnerable to theft and while driving my child susceptible to danger.

- Brooklyn, NY, USA

problem #12

Apr 062011


  • 1,000 miles
The contact owns a 2011 Ford Edge. The contact stated that while driving approximately 5 mph, the map dome lights unexpectedly remained illuminated as the warning symbol indicated that the front driver's side door was ajar. The contact stated that the door was closed at the time of the failure. The vehicle was taken to an authorized dealer, who replaced the door latch senor. Most recent the front passenger's side door sensor was replaced by the dealer. The manufacturer was notified of the problem. The approximate failure mileage was 1,000.

- Bennington , VT, USA

problem #11

Jan 012012


  • 19,000 miles


The contact owns a 2011 Ford Edge. The contact stated that the door ajar warning light illuminated. As a result, the contact was unable to lock any of the doors. The vehicle was taken to the dealer where the technician replaced the driver's side door sensor. The failure was not corrected. The manufacturer was not made aware of the failure. The failure mileage was 19,000 and the current mileage was 42,000.

- Grain Valley , MO, USA

problem #10

Sep 182013

Edge 6-cyl

  • 52,000 miles
The drivers side door ajar sensors have been causing problems for the past month. They are covered under my warranty, however I have to pay a $100 deductible to get this fixed. The representative, john, said that Ford has issued a notice about them however no recall. He said there are a large number of cars experiencing this issue... so I'm confused about why there is not a recall. Please help. Thank you!

- Peachtree City, GA, USA

problem #9

Jun 162013


  • 74,938 miles
The contact owns a 2011 Ford Edge. The contact stated that the door ajar warning light illuminated despite the front driver's side door appearing to be completely closed. The vehicle was taken to a dealer for diagnosis and the contact was informed that the door would need to be lubricated. The vehicle was repaired but the failure recurred immediately. The vehicle was returned to the dealer but no cause for the failure was found. The vehicle had not been repaired. The failure and current mileage was 74,938.

- Titusville, NJ, USA

problem #8

Jul 122013

Edge 6-cyl

  • 42,488 miles
Well known issue with the driver door latch failing on the 2011 Ford Edge. Driver door will close and appears to be secure. However, the driver door ajar light will illuminate, the car will not auto lock when you reach the designated speed and the interior lights remain on for approximately 20 minutes. All of this results in a drain on the battery. It takes slamming the driver door to the point you are afraid that another issue will arise before you can get the car to recognize the driver door is closed. I took my Edge to my Ford dealer to have the driver door latch replaced. As I was out of warranty at the time this problem started, I had to pay out of pocket for the repair. I have requested reimbursement from Ford as this appears to be another well known, widespread issue that Ford chooses to ignore instead of issuing a recall.

- Louisville, KY, USA

problem #7

Jun 252013

Edge 6-cyl

  • 50,000 miles
The contact owns a 2011 Ford Edge. The contact stated that the door ajar warning light and the interior lights remained illuminated. The contact took the vehicle to the dealer where it was determined that the latch on the driver's side door needed to be replaced. The contact had to wait several weeks for the repair because the dealer stated that the part was on back order. The failure mileage was 50,000 and the current mileage was 51,000.

- Mountpelier, OH, USA

problem #6

Jan 012011


  • 20,000 miles
The contact owns a 2011 Ford Edge. The contact stated that while driving, the warning icon indicated that the driver's door and the rear hatch were opened when they were not. The vehicle was taken to the dealer several times and the dealer replaced the door housing assembly however, the failure was not corrected. The vehicle was taken back to the dealer, who advised that the rear hatch housing failed. The vehicle was not repaired. The contact also stated that the air conditioning compressor was also replaced. The failure mileage was 20,000 and the current mileage was 80,000.

- Stockbridge, GA, USA

problem #5

Apr 172013

Edge 6-cyl

  • 53,000 miles
The contact owns a 2011 Ford Edge. The contact stated that the front driver's side door failed to close and lock. The vehicle was taken to the dealer where the latch was replaced. The vehicle was repaired. The manufacturer was not contacted about the failure. The failure mileage was 53,000.

- Wellsville, KS, USA

problem #4

May 052013

Edge 6-cyl

  • 15,789 miles
I was rear-ended at a pedestrian crosswalk by a teen texting on his smartphone while driving at the speed of about 40mph. The impact caused me to smash into another car in front of me. I wasn't injured because I braced myself for impact looking up through my mirrors. The airbag light came on as if they airbags were about to deploy on the dash board but they simply didn't deploy. When I was driving home the car started shaking as if the airbags might pop out if I hit a bump in the road. The car is now parked and will remain parked until this issue is fully resolved.. no more Ford cars for me!

- North Hollywood, CA, USA

problem #3

Sep 162011


  • 7,000 miles
We have a 2011 Ford Edge limited which someone threw a 3" diameter rock at the driver side glass. It was noted glass was not tempered but had a sound proofing laminate in middle of glass. Produce large quantities of sharp glass splinters throughout cabin and kept window glass intact. My concern is that you could be injured severely by the sharp glass splinters from any of the windows smashing in accident. Lastly, how do you get a person out if trapped under water when laminate is holding glass together. What if you had to rescue someone and had to smash glass, you could potentially injure occupants severely!!!!

- Edmonton, Alberta Canada, MI, USA

problem #2

Jul 192011

Edge 6-cyl

  • 800 miles
On July 19th, 2011 while driving South bound on folly road in charleston, SC I was slowing down towards the intersection w/ fort johnson road. I was traveling approximately 30mph when I heard a very large pop or explosion like sound. After a second or two, I noticed shards of glass falling off the roof over the back window. I pulled over into a lot and found the rear most fixed glass roof panel (of the panoramic vista roof) had completely shattered. The local Ford dealership indicated that Ford will not treat this as a warranty covered item. The vehicle was brand new, bought only 4 days prior to the incident. I have formally submitted a complaint with Ford and am supposed to receive a response in 15 days. I had no choice but to file an insurance claim in the meantime - the vehicle can not be driven and needs to be fixed. This has apparently happened in other panoramic vista roofs from Ford, and just like in this case it happened spontaneously and without any impact from any object.

- Charleston, SC, USA

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