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really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
39,337 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Edge brakes problems

brakes problem

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2012 Ford Edge Owner Comments (Page 3 of 5)

« Read the previous 20 complaints

problem #43

Mar 082015

Edge 6-cyl

  • 35,250 miles


Went to stop behind a truck at a red light and when I pushed down on the brake petal it felt spongy and my car would not stop until I pushed extremely hard. Then my petal kept going down further to the floor. I place my car in park gear and continued to hold the brake petal down. My car began making a squealing noise which stopped when I let the brake petal up. I pulled to the right and drove a couple more blocks with brakes still spongy and not very responsive. I'm afraid to drive the car now and will have it towed in. I was suppose to drive to my cabin yesterday which has a 35 min drive through a canyon with a 500 foot cliff on one side. Thankfully I did not go!

- Anaheim, CA, USA

problem #42

Mar 052015

Edge 6-cyl

  • 33,000 miles
Ford Edge sport 2012. Strange hissing sound when applying brakes. I have to apply slightly more pressure before vehicle comes to a complete stop. Possible power brake booster failure as indicated by Ford notice "customer satisfaction program 13N02."

- La Puente, CA, USA

problem #41

Feb 242015

Edge 4-cyl

  • 78,545 miles
Dramatic and sudden low pressure in brakes. Pitch sound when you put the brake to end. High risk of collusion! Ford said no recall related exist, but more than that Ford dealer formerly said is no problem. I went to pep boys (for a third verification) and the conclusion issue was the booster replacement needed. A lot of people having similar complaint in the same vehicle/model/year as I evidenced here in the NHTSA web page. An investigation on this is suggested. Brakes are security!!!! thanks.

- Ponce, PR, USA

problem #40

Dec 202014


  • 35,000 miles


Noticed while driving that the brakes felt and sounded different then they had - especially when trying to stop the vehicle, the brakes sounded as though they were releasing air and the pedal was either hard to press down or was too easily compressed - going all the way to the floor. Had an appointment for service and asked that Ford check the brakes. They checked them and reported back to me that there may be an issue with the booster (as they had experienced this same problem on other cars) but that safety wise the vehicle was fine. Continued to drive that following week only to find that on several different occasions I was unable to stop the vehicle without pressing down as hard as possible on the brakes. Luckily my speed while experiencing this malfunction was low enough that the vehicle stopped. After doing research I found that several other folks had this same issue - I'm beyond frustrated to know that Ford is aware of the safety factors involved and that they have not issued a recall!! also, frustrated that I specifically asked for the brakes to be checked and that the service department did not take that opportunity to fix the problem.

- Scituate, MA, USA

problem #39

Nov 012014


  • 57,000 miles
Almost ran my 2012 Edge into the back of an 18 wheeler today with my son in the car when my brakes failed! I immediately went to express oil since the service dept at the dealership had already closed for the day. They said it was the brake booster and master cylinder causing the issue. Since it should still be under warranty I elected to take it straight to the dealership first thing Monday am. One of the guys followed me home to ensure we made it safely. My car stalled 3 times in a 10 mile radius, again 3 more times that I could've been the cause of an accident! I do not feel safe driving this car and it should not be having such issues at almost 3 years old with 57K miles on it! I have done a web search and this seems to be a common issue! why has there not been a recall? this a very serious issue that could've easily cost us our lives and possibly others today if I had not had the space to swerve to avoid collision! for the past few weeks the brakes have not felt "right", they felt "airy" and recently began making a high pitched squealing/hissing sound. They would go from being very stiff to sinking right into the floor. On several occasions I had to stomp on the brakes to get the car to stop. I'm terrified to drive the car even to the dealership Monday morning.

- Hoover, AL, USA

problem #38

Sep 262014


  • 12,000 miles
Periodically when applying the brakes they become very weak not stopping the vehicle unless brake is stomped on. Two different drivers listed above. Took to dealership today 09-29-14. They called back today to explain that the brake booster is defective and will take between 1-2 weeks because part is not in stock and they are back ordered. Dealer nice and gave us rental. This almost caused accident today and on Saturday as almost missed stopping and almost rolling into intersection. Good thing my wife and I are strong and could get it stopped. We just hope that this does not cause someone to have a bad accident. Should be recalled!

- Fort Lauderdale, FL, USA

problem #37

Aug 222014

Edge 6-cyl

  • 48,145 miles


The brakes have been acting funny for the last week and on 8/22/2014 upon pulling into my garage I almost drove thru the wall into my master bedroom. I contacted elk grove Ford the local dealer and took my vehicle into them the next day. I explained to them that when pressing on the brake it was either really stiff and it acted as if the brake pedal did not want to press down or it would go all the way to the floor and it would make a hissing sound. This sound when the pedal would go all the way to the floor would sound like the air being let out of a baloon. Sometimes you would have to pump on the brake to get the car to stop. When I told this to the service advisor he actually laughed at me. Aproximately 2 hours later I was told my car was ready. I was like great what was wrong with my brakes? he stated "it is the brake booster pump and it is on national backorder, we have no idea of how long it is going to be. It may be a month and it may be 6 months." This is putting my life in jeapordy having to drive a car with faulty brakes.

- Elk Grove, CA, USA

problem #36

Jul 152014

Edge 6-cyl

  • 36,185 miles
When I went to step on brakes they went all the way to the floor. Was making a squishy noise as well. Had to replace the power booster?

- Corryton, TN, USA

problem #35

Aug 232014


  • 25,000 miles
Brakes make hissing noise and pedal is very hard while car is in park or drive. Car does not stop normally and requires large space to coast to stop. Brake booster failure. Unsafe to drive without fear of collision.

- Big Pine Key, FL, USA

problem #34

Aug 122014

Edge 4-cyl

  • 42,000 miles
Brakes started becoming difficult to apply regardless of speed, etc. Most often most difficult to apply after the car was shut off for a period of time. Took the car to the dealer and they replaced the booster. Service representative attempted to back the car out of the service bay the booster failed. Couldn't stop the car so he put it in drive and it lunged forward and hit a car lift, creasing the front bumper, before it stopped. Attempted to replace the booster and the dealer said it "failed" in the box. Number three booster was installed and it failed. Master cylinder also failed. The dealer claims the new master cylinder and the fourth booster is working fine. Car in the body shop getting the front bumper repaired. Ford regional customer care representative was to call me and three days have passed without any response. No one care tell me Ford has corrected anything. All they are doing is throwing parts with an attempt it will fix itself.

- Washington, UT, USA

problem #33

Aug 012014

Edge 6-cyl

  • 17,300 miles


Brakes were really hard to press to get car to stop. Frequency of occurrence increased. Key incident was difficulty stopping at stop sign when a family was crossing street in front of me. Had to press really hard on brakes to stop. Brought into dealer on 8/19/2014. Told me it was issue with booster and part is on back order, so had to give me a rental car for 2-3 weeks (had premium warranty service). Based on the number of problems I see on this site, when is Ford going to issue a recall" we are talking brakes!!!!!!! does someone have to die or be injured before something is done"

- Chicago, IL, USA

problem #32

Aug 182014


  • 78,600 miles
Pulling out of parking space and noticed brakes felt different. Not depressing to normal amount. Pulled forward and when coming to stop sign again noticed the difference in the brake pedal movement but now also the vehicle did not stop as quickly as it It slowed but was never able to get it to a complete stop, seemed like it coasted to a stop. After driving a few miles brakes returned to normal. Next day experienced the same thing except now the vehicle does not come to a complete stop, it coasts to a stop at all times now. Also have to put extreme pressure to get the vehicle to begin to slow down, much less stop the car. Research online shows many others experiencing the same problem. Will be taking vehicle to dealership on next day off.

- Bluffton, SC, USA

problem #31

Aug 052014


  • 32,000 miles
The contact owns a 2012 Ford Edge. The contact stated while driving at various speeds, the brake pedal became extremely hard to depress and the vehicle made a loud hissing sound when backing up a boat. The contact mentioned that the brakes failed. The vehicle was taken to the dealer. The technician diagnosed that the brake booster failed and needed to be replaced. The vehicle was repaired but the brake pedal still fell spongy whenever it was depressed. The manufacturer was not made of the failure. The approximate failure mileage was 32,000.

- La Port City, IA, USA

problem #30

Aug 122014

Edge 6-cyl

  • 21,000 miles
When I apply pressure to the brakes the car would not stop. It would slow down, but never come to a complete stop. We were just at the dealership getting our vehicle serviced and received no mention of a recall.

- Atlanta, GA, USA

problem #29

Jul 312014

Edge 6-cyl

  • 52,495 miles
July 31, 2014 - I ran a red light when the brakes on my 2012 Edge failed. It felt as if there was zero pressure & the brake pedal sunk all the way to the floor. After pumping them, or really "standing" on the pedal, the car finally slowed down. After this incident, there was an audible "hiss" when the brakes were applied. I had noticed for several weeks prior to July 31st, my brakes felt "different". when pressure applied for push button start, they felt very stiff. At other times, when applying pressure to slow or stop completely, considerably more pressure was necessary than had been previously adequate. The next day (August 1st), our local Ford service center confirmed that my model was under the extended warranty for the brake vacuum booster. However, the part is on back order & there is no eta for a new part. I expect my car to be there several weeks, if not months. Why is this item not a national recall?! this is a serious, known, issue that could result in serious injury or death.

- Kennewick, WA, USA

problem #28

Jul 312014

Edge 6-cyl

  • 27,262 miles
Applied the brakes and I was not stopping the vehicle. I heard a hissing noise and the brake pedal was extremely stiff but I was unable to apply enough pedal force to actuate the brakes. I then pumped the brakes and the pedal almost went to the floor and the vehicle brakes applied but way too much and the car came to an abrupt stop. I took the car to a Ford dealer and they said it was the brake booster. Dealer drove car and determined it was unsafe to drive. Ford regional said there was a program for the brake booster and that according to the Ford tech team the car was safe to drive until a repair part could be located. This is not the case. The brakes do not work. Both I and the dealer service staff agree that there is a major issue involving the brake booster making the car unsafe. Car has been at dealer since 7/31/14. No parts available and car is undrivable. How this car passed FMVSS 135 and 136 is beyond me.

- Darien, IL, USA

problem #27

Jul 052014

Edge 6-cyl

  • 29,500 miles
I purchased a 2012 Edge sel used from a Ford dealer with 28,900 miles on it in June. While on vacation with the family this month (July) was backing vehicle up and when I applied a significant amount of brake pedal pressure, the vehicle did not stop but only slowed. I then had to stomp on the brake to stop the vehicle and avoid hitting a parked car behind me. The issue got worse over the next two weeks, so I took it to a Ford dealer who told me that it was a bad brake booster. They installed a "new" one under csp 13N02 and said it was "good-to-go". did not even get off the lot when I noticed there was still the same problem with the brakes. Drove it back into the service area carefully. Ford tech said the new brake booster they put on was bad as well! really" is anyone from Ford doing audits on that vendor??" so now I have to wait until August 15th which is the estimated date of repair completion as the "new" brake booster is on back order nation wide. My car will now be sitting on the Ford lot almost as long as it was sitting in my garage. This is an immediate safety issue and needs to be addressed as such.

- Crestwood, KY, USA

problem #26

Jun 302014

Edge 6-cyl

  • 35,750 miles
I was driving around 55 mph on the freeway and went to apply the brakes. The brake pedal went straight to the floor with minimal slowing of car. If I really needed to stop the car I would have been in an accident. I used the emergency brake to control car. Went to dealer and they stated this was a common issue with Ford Edge with the power brake booster pump failing. This hazard could have resulted in a significant accident for me had it failed when I needed a immediate stop to car. I sent Ford this same feedback today via the Ford service feedback form. My car is sitting in the shop for multiple weeks since the part is on national backorder. This tells me this issue is a trend in the car model and more proactive action should be taken by Ford. Makes me very concerned how close I was to a possible significant accident with possible injuries.

- Woodbury, MN, USA

problem #25

Jun 082014


  • 31,000 miles
Had this 2012 Ford Edge for a little over a month and then was backing out of parking space and brake pedal was very hard. Had to stand on it to stop, didn't think SUV was going to stop. Did it 2 more times on way home (3 blocks). Next day I made a service appt. But brakes worked fine during my regular driving. Was going to cancel appt. Thinking it was a fluke but then went out to get lunch and it did it again. Very scary feeling! the dealership could not duplicate the problem and said there was nothing they could do until they could "feel it". I told them about the "brake vacuum booster" problem on the internet and was told not to believe everything I read on internet. They kept SUV overnight and next day brakes worked fine again so there was nothing they could do. I went to pick up SUV the second evening and as I hit the brakes before I even pulled out of lot it did it again! I backed up and thought I was going to go thru dealership wall. Service dept. Was closed so salesman drove it back & forth on the lot. He was able to "feel it". I also gave them a print out of these brake vacuum booster problems. They kept SUV again and said they would get on it 1st thing in am. Again they could not duplicate the problem, after several phone calls they actually took it in the shop and tested brake vacuum booster. Called me at 3:30 to tell me brake vacuum booster was bad and they had to order the part. My vacation started the next day and we planned on taking the Edge on 10 hour drive. I had to get assertive and they took brake vacuum booster off of another Edge versus giving me another SUV to drive for a week. So far the brakes have worked fine. The manager told me they don't always have time to research these problems on the internet, I told him I did the research for them! I do love the Edge and hope there are no more problems.

- Wheeling, WV, USA

problem #24

Jun 092014

Edge 4-cyl

  • 16,000 miles
After one and a half months of driving my newly purchased 2012 Ford Edge sel, the brakes were hard and I literally had to strain my foot and legs to the pulp and give it all the pressure I could to get it to stop and to avoid hitting something or running into someone. It was the most horrible and stressful experience I ever had driving and especially since the car had been just purchased less than two months when this started happening. What a nightmare it was!!!!! the car is currently at the Ford place being repaired and has been there since Friday, July 11, 2014. They had to order a power booster and replace that and whatever else that was needed to make the brakes work properly. There is a lot they are not sharing with me and after reading other complaints and reports concerning this very same model, I can see why they are being so extremely vague with me when I ask questions. Another issue is that the vehicle is supposed to be a fuel economy vehicle and even though it doesn't cost that much to re-fuel, it sure does need refueling more frequently than I ever expected. I only do local driving mostly to and from work or to the local neighborhood stores and so forth, and as soon as I accelerate, I can see the gas gauge just going down, down, down. I am beginning to think with all due respect that for a vehicle that cost as much as they sold it to me for, I may have purchased a lemon or the Edge is just not all that it is cracked up to be. Highly disappointed and extremely frustrated. Now I can understand why I have heard that Ford stands for fix or repair daily.

- Richmond, VA, USA

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