10.0

really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
38,244 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Ford Edge brakes problems

brakes problem

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2012 Ford Edge Owner Comments (Page 5 of 5)

« Read the previous 20 complaints

problem #8

May 232013

Edge

  • 23,000 miles

A D V E R T I S E M E N T S

Brakes began to have a hard pedal when starting the vehicle a few weeks ago. Had hard brake pedal that was not consistent at first, happened twice in two weeks but was less noticeable. Vehicle became unsafe to drive today as the pedal would become difficult to push after first application of pedal (such as in stop and go traffic, etc.). the vehicle requires pushing the pedal with both feet to stop it even from low speed. The brakes are about 10% stopping power. I have never experienced anything so dangerous in a new vehicle.

- Mesa, AZ, USA

problem #7

May 302013

Edge

  • 9,350 miles
My 2012 Ford Edge a year old and only 9,350 miles had a catastrophic brake failure while I was trying to go down steep hill. Luckily that I realized the problem immediately so I did not hurt others or myself. I proceeded to consult a local mechanic and he stated that I have a booster issue and I should not drive my car. I have towed my car to the nearest dealer the following day (today). I have been waiting to hear from the dealer service advisor since 10 am and no one has contacted me. I finally decided to stay on hold so I can talk to him in person. I have been on hold more than 20 minutes. After searching on google I realized this is a recurring problem and Ford never issued any warning to inform its customer of the potential life damaging situation. I am willing to bet that Ford is aware of this issue but the cost of recall or notification is worth more than catastrophic human life loss due to brake failure.

- La Canada, CA, USA

problem #6

May 202013

Edge 4-cyl

  • 15,000 miles
Bad brakes ("brake boosters") - I am extremely upset and amazed that my new 2012 Ford Edge, purchased one year earlier and only has 15,000 miles had a catastrophic brake failure. My wife had been driving the vehicle with my five (5) month old baby and discovered the vehicle would not stop. My wife almost crashed the vehicle; potentially injuring her and my newborn. Believing it was maybe a random event, I searched google for "Ford Edge brake failure? and I was astonished to find that this is a common occurrence. Several blogs described different experiences with brake problems related to a brake ?booster"; people almost crashing. So I called a local dealer (greenway Ford) and had my vehicle towed in for repair. I was advised by the salesperson that it was in fact the "brake booster" and that he had seen three (3) recently at the dealership for this same issue. This is called a "clue" that something is wrong with the part itself and Ford is not being a responsible company and correcting the issue. Apparently, the cost of a life is measured is outweighed by cost of a recall and what your company may lose in civil litigation. The dealer (greenway Ford) is repairing the vehicle under warranty and after a day of not completing the job offered a free rental vehicle. The vehicle has now been at the dealership for two days. The dealer also noted that they have seen several vehicles with this same issue. Also, several online blogs have documented the issue. It appears this is a know issue and Ford has done nothing " proactively " to correct the issue.

- Casselberry, FL, USA

problem #5

May 132013

Edge 6-cyl

  • 10,000 miles

A D V E R T I S E M E N T S

I was driving down a steep hill (parking lot from work) this leads onto a busy avenue. When I pressed on the brakes I noticed my vehicle rolled onto the street, I could not stop. I quickly turned right. Thank god there were no cars coming. However, had I not quickly turn, the car would have rolled right onto the center of the street and I would have gotten side swapped both ways. I could not pull over so I drove slow going under 10 mph and turned on to a road and pulled into a pharmacy parking lot in which I let the car roll into a parking space and I called the towing company and had it towed to the dealer I purchased it from. I was told yesterday that the brake booster failed. After asking what it was, I then asked why and how did it fail. They stated it was defected and things like this happen and that is why new cars have warranty's. they were waiting to receive the part so they can replace it. I'm not confident that my car is safe and I told them I had a 5 year old daughter and was concerned about the safety of the car. The dealer said they can't guarantee nothing else will happen, but that is why new cars are under warranty. I'm not confident anymore and Ford should really begin recalling these brake boosters. I could have died. It was god watching over me that I'm unharmed. Something needs to be done soon!

- Wethersfield, CT, USA

problem #4

Apr 102013

Edge

  • 12,970 miles
On several occasions either backing out of garage/parking space or stopping at red light/stop sign there was a need to apply extremely hard pressure on brake pedal to stop the car completely. Without extremely hard pressure on the brake pedal, the car rolled to a stop while pressure was applied to brake pedal. Updated 3/5/14

- Cordova, TN, USA

problem #3

Apr 012013

Edge

  • 7,500 miles
On 2 back to back occasions backing out of garage and down the driveway, which is rather steep, there was needed an extremely hard pressure on brake pedal to stop the car. It was like stopping a car without power brakes, like when the engine is off. Once car was on flat road it braked normally. There is a similar complaint noted about this model year Edge. Updated 3/5/14

- La Quinta, CA, USA

problem #2

Jul 292012

Edge 6-cyl

  • 3,000 miles
Car was in reverse, backing out of a garage. The power brakes failed although I was still able to stop the car by pressing hard on the pedal. It was as if the power-assist went out & pedal traveled all the way to the floor. Problem repeated, again when in reverse and parallel parking, on 7/31. Had the car checked at the Ford dealer on 8/4 but they did not identify a problem. Symptoms repeated on 8/10 while backing out of a parking space and on 8/19, also while backing out of a parking space. So far this has only happened at low speed while the car is in reverse, but I fear it will happen while driving at normal speed. This car is unsafe to drive. Updated 3/5/14

- Santa Fe, NM, USA

problem #1

May 222012

Edge

  • 680 miles
Driver: 83 year old woman... new auto: Ford Edge 2012, no injuries, vehicle damage approx $2000 no property damage..... problem: Lady stepped on accelerator rather than brake.... reason: The brake pedal at rest is higher than the accelerator pedal at rest. The driver is used to an older (Chrysler 2009) vehicle which there was not an appreciable difference in pedal height, stepped on the accelerator pedal, thinking she was stepping on the brake.... resolution: Discussing the incident, the woman was seated in the Ford Edge and asked to see if she felt a difference in height of the brake vs accelerator pedals. She did, and has since practiced going between pedals, lifting her foot to access the brake, rather than merely sliding her foot to the left........ it is this writers opinion that many of the unexplained accidents where a person, especially when an elderly person is driving, has mistook the accelerator for the brake is due to the height of pedal difference................. it might be wise to make aware this problem to manufacturers and the public......... thanks

- Laceys Spring, AL, USA

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