This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The rear driver side door Ajar light well come on when the door is closed and not making my doom lights come off and stay on and running down my battery
My issue is that there is a door ajar alarm that I brought my vehicle into the dealer to fix. With this alarm you are unable to lock your doors while inside the vehicle. Someone tried to steal our vehicle from us with us inside, just walked up and opened the door. The attempt was unsuccessful and we got away but it had me thinking that if we had small children in our vehicle, they could easily open the door and fall out. The dealer said this is a known issue and it would cost over $500 to fix but recommended NOT fixing it because it would just happen again, it's a bad part/design they said. I did call Ford Motor Company and they advised me to report this to you so I'm reporting this before someone gets killed from this known issue.
The contact owns a 2013 Ford Edge. The contact stated that while starting the vehicle or driving at various speeds, the door ajar warning light illuminated the rear passenger-€™s side door on multiple occasions. The contact stated that after closing the door, an audible alarm was heard, and the door ajar warning light remained illuminated. Additionally, the contact stated that the interior light remained illuminated after the vehicle was turned off, leading to the battery being drained. An independent mechanic went to the residence to replace the battery. The vehicle was then taken to a local dealer and the rear passenger-€™s side door latch was replaced. The vehicle was repaired; however, the failure recurred. The door ajar alarm and warning light was illuminated for the rear passenger-€™s door and later caused the battery to drain again. An independent mechanic went to the residence and the battery was replaced. The vehicle was then taken back to the local dealer where the door latch was replaced again. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was unknown.
2013 Ford Edge. Consumer writes in regards to a defective door switch on vehicle. The consumer stated the the door ajar light continuously blinks. The dealer stated the vehicle was 8 years old and could not be covered. The consumer stated the past recall should be honored.
Door switch problem -even when all doors are shut, control panel is telling you a door is ajared -interior light stays on --can not lock car with remote --because it thinks door is open. if I try to lock my doors when I try to drive doors will not lock-safety issue right there. now I was informed by ford in January 2020 for the first time about this customer satisfaction problem as they called it. At this time the problem did not happen that often and the covid virus problem had keep us at home. when we were able to go out safely I brought car to my dealership and showed the paper work and the service dept said it is not covered anymore and I would have to pay $500 approximately. I called Ford from there and they would not give the ok on fixing it, where they would be able to do while I was there for regular maintenance. I advised them that I was only informed by that one letter in 2020. I have been having them do my service since I bought car in 2013 and nothing was ever mentioned about this problem. and now problem with door is continuous and I feel it should be taken care of by Ford. You have my vin # please have someone get back to me on what I should do to have this repaired by Ford.
- Colonia, NJ, USA
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The contact owns a 2013 Ford Edge. The contact stated that the driver's side front and rear doors and passenger's side front door latches were defective. The contact stated that the latches failed to securely lock. The door ajar warning light operated as intended. The vehicle was taken to long-lewis Ford Lincoln (2800 woodward ave, muscle shoals, al 35661) where the vehicle was repaired out of pocket. The contact then received a letter from the manufacturer which acknowledged the defect but only to the driver's front door. The contact was informed that door latch would be repaired under warranty. The contact was reimbursed for the driver's front door latch repair however, the manufacturer declined to acknowledge a defect to the passenger's side doors. The manufacturer was notified of the failures. The contact was informed that there were no other recalls on the vehicle. The manufacturer referred the contact to NHTSA for assistance. The vehicle's other 2 doors were not repaired. The failure mileage was unknown.
The contact owns a 2013 Ford Edge. Once the vehicle was started, the passenger door lighting remained illuminated and the doors failed to lock. The vehicle was taken to mike reichenbach Ford Lincoln (600 N coit St, florence, SC 29501, 888-293-4503) where it was diagnosed that the door latch mechanism failed. The vehicle was repaired, but the failure persisted. The manufacturer was not made aware of the failure. The failure mileage was 80,000.
The contact owns a 2013 Ford Edge. While traveling at high speeds, the brakes seized and the vehicle made an abnormal sound when accelerating. The failure occurred without warning. In addition, the door ajar warning indicator illuminated even when all the doors were closed. The manufacturer was notified of the failures. The dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 62,000.
The contact owns a 2013 Ford Edge. When starting the vehicle, the driver's door sensor would chime and the interior lighting would remain illuminated. The contact stated that the door would not latch correctly. The vehicle was taken to sunset Ford (11700 gravois rd, St. Louis, mo 63127, (314) 472-7109) where it was diagnosed that the driver's door latch sensor malfunctioned. The vehicle was repaired, but the failure recurred two years later. Upon exiting the vehicle, the interior lighting would remain illuminated for a long period of time. The contact would have to start the vehicle and turn the vehicle off to reset the interior lighting to turn off. The vehicle was not taken back to the dealer or an independent mechanic. The manufacturer was not notified of the failures. The failure mileage was approximately 40,000.
The contact owns a 2013 Ford Edge. While driving approximately 45 mph, the door ajar warning indicator illuminated and the chime sounded. The "engine on, door open, park car" message flashed on the instrument panel. The contact had to pull over to the side of the road, but the chime continued and the message remained. The contact had to unplug the battery in order to stop the warning indicator and the chime. The vehicle was taken to the capell Ford woodside New York dealer where it was diagnosed that the driver side door latch was damaged and needed replacement. The VIN was not included in a recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 68,000.
The contact owns a 2013 Ford Edge. While driving approximately 20 mph, the interior lighting suddenly illuminated, the driver side door ajar indicator illuminated, and the door chime began to sound. When the contact stopped the vehicle and opened and closed the door, the chime stopped. The failure recurred shortly afterwards. The contact also stated that the failures occurred every day for the past three weeks. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failures and the contact was advised to call NHTSA and file a complaint. The vehicle was not repaired. The approximate failure mileage was 20,200.
The contact owns a 2013 Ford Edge. While driving 75 mph, all the instrument panel warning indicators illuminated and the driver side was ajar. The contact had to use excessive force in order to secure the rear passenger door and prevent the dome lights from illuminating. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that the latch needed to be replaced. The vehicle was not repaired. The contact stated that the rear passenger door latch was previously repaired, but the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 112,000.
The contact owns a 2013 Ford Edge. The contact stated that the dome light inside the vehicle remained illuminated when the vehicle was parked and locked. As a result, the vehicle alarm sounded and the driver's door ajar sensor indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the switch mechanism inside the door fractured and needed to be replaced. The failure was remedied, but recurred after six months. The vehicle was taken to the dealer who again diagnosed and replaced the switch mechanism. The failure recurred. The manufacturer was made aware of the failure and stated that there was no recall. The failure was not repaired. The failure mileage was 31,797.
The contact owns a 2013 Ford Edge. While driving various speeds, the door ajar indicator illuminated constantly. The failure caused the battery to die each time. The dealer diagnosed that the door latch assembly failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 30,375.
The contact owns a 2013 Ford Edge. When the doors were closed, the dome light and door ajar warning indicator remained illuminated. The dealer diagnosed that the front driver's side door latch needed to be replaced. The contact stated that the vehicle was repaired per the warranty, but the failure recurred. The vehicle was not repaired a second time. The manufacturer was not notified of the failure. The approximate failure mileage was 28,000...updated 02/09/17 the consumer stated the latch was repaired at the cost of $315.95.
The contact owns a 2013 Ford Edge. While driving 9 mph, the door ajar warning indicator illuminated. After four attempts, the door was securely closed. The contact stated that the failure recurred. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 58,000.
Ford door latch issue- the driver door will not latch when door is shut this causes the lights to come on in the vehicle and warnings to appear on the dash (door ajar, shift to park, etc). I have issues with my car locking because the doors appear to be open. This is an ongoing issue. The dealership cleaned the latch for me and this temporarily solved the problem, however a few months later and its happening again. This is unsafe when I am driving as I do not know if the door is securely shut. It also is a distraction when all of the lights are on and there are warnings flashing on the dashboard.
The contact owns a 2013 Ford Edge. When the contact opened the door, the door ajar warning indicator remained illuminated. All of the door locks failed to work. The contact stated that the failure occurred for at least six months. The dealer diagnosed that the driver side door latch assembly failed and needed replacement. The vehicle was repaired previously for the same failure. The vehicle was not repaired this time. The approximate failure mileage was 62,948.
The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning indicator illuminated. The failure caused the interior lighting to remain illuminated. The contact was concerned that the doors could open independently and also that the battery could be drained while the vehicle was parked for an extended period of time. The dealer diagnosed that the door latches needed to be re-calibrated. The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.
The contact owns a 2013 Ford Edge. While stationary, the door ajar indicator remained illuminated while all of the doors were shut. In addition, the dome lights would not turn off in the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 42,000. Updated 01/25/2017 updated 6/28/18
A D V E R T I S E M E N T S
- Belton, MO, USA