This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Put car in for regular service, and to investigate burning smell and transmission slippage. Mechanic found that the Power Transfer Unit (PTU) was completely filled with a paste-like sludge. (he has pictures) Mechanic says that the PTU is too close to the catalytic converter, therefore overheating the PTU and literally boiling the transfer fluid. He was able to clean the module, but says there's still a leak around the PTU seal. The work required to replace the seal, would also merit replacing the PTU. BUT, this is a $800 part! The safety risk would have been my transmission completely seizing up and causing an accident due to mechanical failure. The vehicle has had all of it's regular and milestone service work performed. No warning lights went off. I'm on borrowed time with this part and/or new transmission. Will there be a remedy to prevent this in the future?
The contact owns a 2013 Ford Edge. The contact stated that while shifting to park(P), the message -??Shift to Park-?? was displayed. The contact had to park and turn off and restart the vehicle and press the button on the gear shifter several times before the message would cease to appear. The vehicle was taken to the dealer who diagnosed that the gear shifter had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 80,000.
The contact owns a 2013 Ford Edge. The contact stated while driving at various speeds, the vehicle suddenly lost motive power and failed to accelerate or move forward. After turning off and restarting the vehicle, the vehicle operated normally. The contact stated that during the failure, the message "Power Train Malfunction" was displayed. The vehicle was taken to the local mechanic who was unable to determine the cause of the failure. The local dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 150,000.
I purchased my Ford from a used car lot and only 3 months later without any alerts my brake pedal goes to the floor. It makes a hissing sound like air being released. My brakes and fluid are fine" Why are their recalls on my same year vehicle, but not mine. I understand replacing brake booster, master cylinder will NOT help. Now I am broke from purchasing my Ford, I can't afford to dump more money into a vehicle that can't be fixed. You need to recall the entire car! Now my dash lights go crazy, even ABS once? This car is a freaking lemon and someone is going to get hurt. Then Ford will responsible for their manufactory error"
The contact owns a 2013 Ford Edge. The contact stated that while driving at 35 MPH, the vehicle suddenly came to a complete stop. The contact stated that the front driver-??s side tire had nearly detached from the vehicle. The contact was uncertain if any warning lights were illuminated. Due to the failure occurring in the middle of a busy roadway, Police were called, and the vehicle was towed to a parking lot where it remained. Upon arrival to the scene, the tow truck driver alerted the contact NHTSA Campaign Number: 14V393000 (Power Train). The manufacturer was notified, and the contact was informed that there were no recalls on the VIN related to the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.
- Lafayette, IN, USA
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While I was driving my Ford Edge 2013 limited, the car shuts off and I lost control of the steering wheel and brakes. I almost hit a pole do the steering wheel going hard. I-??m not the only person with this I problem. This happened to me before.
This is in regards to Recall # 14S10 (Ford) and NHTSA # 14V393000. I was driving my 2013 Ford Edge when turning there was a pop, and vehicle would not engage into any gear causing an extreme safety issue. After being towed, it was noted that the intermediate shaft was broke and sheared the gears off. This is a very uncommon finding. We contacted Ford and was told there was not a recall on this vehicle. Therefore, we replaced, through Ford, the intermediate shaft and 2 new CV axles (ordered through a parts store). Once repairs were completed, the CV axle seal leaked and was also replaced. It started shaking upon acceleration. We then replaced the motor mounts and struts in an attempt to fix the problem. We also put another CV axle on passenger side at that time. At this point, after speaking to several different professionals regarding our problem, we were then informed that there WAS a recall for this very problem on 2013 Edge. We contacted Ford again and gave them the recall numbers. They then agreed that the recall should have included this vehicle but that our particular VIN number was not included in the initial recall. We were advised by Ford to bring the vehicle in and let them inspect it. After inspection, they found that when the intermediate shaft went out, it damaged the transmission. They also stated that looking into the history of this vehicle, this is not the first time for this problem with this particular Edge. They stated this should've been included in the original recall as this is the exact reason for the recall. We were advised to contact you with this complaint so that this Edge with Vin number can be added to the recall and fixed accordingly. This Edge is currently at the Ford dealer awaiting your response. I implore you to consider adding this VIN # to the original recall. The Ford dealer is in agreement that this is the exact reason for the recall. Thankfully, no one was injured during the initial incident which could have been serious.
As I was driving in a 25 mph zone and after I just came to a stop the car would not move then started lurching and I was able to make it into a parking lot, had to have car towed and then was told by mechanic p t u had failed. That cost me $2200 And now 17,000 miles later the transmission goes out and it-€™s going to be $3900. The car is currently at Liberty Ford in Brunswick, Ohio 330-225-9141 Rich the general manager told me to call him but has yet to return my phone call.
Flexplate rattle. Tsb from the lawsuits for years 2015 to 2018 days they have to replace the long block. Meaning I-€™ll have to replace either my transmission or engine and I have already replaced the transmission once in this car. There needs to be a recall and it cover ALL 6f35 transmissions.
The contact owns a 2013 Ford Edge. The contact stated while driving 65 MPH, the vehicle started to decelerate independently. The contact stated that the powertrain warning light was illuminated. The contact stated she was able to coast to the side of the roadway. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the throttle body to be replaced. The vehicle was being serviced. Upon investigation, the contact associated the failure with TSB: 13N03. The manufacturer had been informed of the failure. The failure mileage was approximately 81,000.
The contact's son owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the transmission warning light illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
My shifter cable degraded and I had to have it towed to Keith's Automotive Center in Torrance, CA. They supposedly fixed it but it is not working again. I saw that Ford recalled 2015-2018 Edge's (Campaign 22V413000) but I feel my year could possible be a problem as well. I have since taken it back to Keith's but they refused to look at it again even though it was under their warranty.
The contact owns a 2013 Ford Edge. The contact stated while driving 40 MPH, when the vehicle started shifting gears. The check engine and PRM warning lights illuminated on the instrument panel. The contact was able to pull over and shut off the vehicle, once the vehicle cooled down the contact was able to restart the vehicle and the vehicle started operating normally. The vehicle was not diagnosed. The manufacturer was contacted, and they stated that the vehicle VIN was not under recall NHTSA Campaign Number: 14V393000(Power Train). The failure mileage was 199,000.
On June 7th, 2022 my wife [XXX] was driving her 2013 Ford Edge and stopped at the Belks Department store located at the Tri-City Mall located in Forest City, NC 28043. She parked her car and went inside to shop. After approximately 10 minutes shopping inside the store, she hears an announcement over the Belks Store intercom -€œ Would the person driving a White Ford Edge please come to the cosmetic counter. When she walks over to the counter a store employee, and a customer, told her that her car had rolled down the parking lot and hit a parked tractor trailer rig ( trailer only). Fortunately it did not hit any other cars located in the parking lot. The front end of the Ford Edge was severely damaged, including, front hood, front bumper, grilles, coolant fan, and other front end items. The tractor trailer was not damaged. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2013 Ford Edge. The contact stated while reversing out of her driveway at approximately 2 MPH, there was a loud grinding noise underneath the vehicle. The contact stated no warning light was illuminated. The contact stopped the vehicle and placed the vehicle into "drive" and returned the vehicle onto her driveway. The contact turned off the vehicle. The vehicle had not been taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired; however, the contact's husband observed damage to the transfer case. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V393000 (Power Train). The failure mileage was approximately 98,000. The consumer stated they purchased a transfer case and made the necessary repairs.
After start of vehicle and engaging vehicle by shifting to drive and pressing the gas paddle, the vehicle would not move. While pressing the gas peddle again, vehicle revs but, does not drive or move, rocks but stays in place. Makes noises underneath car. I was at a red light when this happened and also left in the middle of the road while driving.
Traction control. Stabiltrak, and ABS system all randomly failed at 69,000 miles. They were intermittently going in and out for two days now come on every time. The car does not even have 100,000 miles. I have replaced the transmission and have countless electrical issues. The blend door actuators are all faulty. Known common issue that will cost a thousand to fix. Master brake cylinder has been replaced and still having faulty petal issues that is no longer covered. The panoramic roof does not work and it is a known issue almost every edge has. And now sever safety issues with the ABS system and traction control. There is no excuse for this poor manufacturing and no recalls to fix them. There were absolutely zero warning signs or check engine lights that came on prior to any of these systems happening. The transmission never through a code at all until after it locked up. The ABS system went out while driving down the road on a rainy day causing me to loose control and luckily I was able to get it into the ditch instead of into oncoming traffic. It put my life and my friends lives in danger. Ford should be sued for this and made to recall every single edge or other vehicle with these components. I have no fixed the issue yet because I wanted to submit this issue to the NHTSA and have it available to be inspected if they wanted. This vehicle is extremely unsafe and has had issues non stop. The transmission went out also while driving on the highway and just locked up causing me to almost get hit from the rear. And the replacement transmission is already having issues again with less than 15,000 miles on it. This
The contact owns a 2013 Ford Edge. The contact stated that he noticed an oil-burning odor coming from the vehicle. The contact then noticed that the vehicle was leaking oil underneath the vehicle. The contact took the vehicle to the dealer who diagnosed that the transmission PTU failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 74,950.
A D V E R T I S E M E N T S
- Warrenton, VA, USA