This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was issued a customer satisfaction program #13N02 while replacing brake booster helped, bypassing the fact the master cylinder fluid leaked into brake booster and was not part of repair is just ridiculous. Until master cylinder is repaired, problem will not be resolved! Please remedy by including master cylinder with brake booster 13N02. My brake pedal still goes to floor, I am requesting your immediate response
Vehicle will flash AWD Off and have a wrench symbol. Car will drastically slow down and shake. Once car is cut off and on again, it will work for a little bit before repeating the problem. No codes recorded
Door ajar switch won't work on passenger door to turn off the interior lights and leaves door ajar warning in dash on when driving....runs down battery...has been happening since May 2023
i have ran my VIN on multiple site and the dealership said the did their inspection on the vehicle. The VIN is showing that there is no recalls on this car. However we noticed things going wrong with the Edge. Even though we bought the car as is, this shouldn't be happening if they did things right. The back up camera saying to contact the dealership, we have to go into the settings and switch from park to drive to somewhat fix the problem. The sync and myford touch has been update as of last week, to 3.10. However the system will switch songs, inputs and even go into the settings while the vehicle is on; without anyone touching the screen. The dealership has told me that they put in a new battery and that everything is fine when we bought it. Its not making any sense, i dont believe that they did the inspection the correct way or they wouldve noticed the issues and wouldve been resolved. I have even went so far as to take it to the dealer and show him but of course my car decided to work in that moment, until i left
This is in regards to Recall # 14S10 (Ford) and NHTSA # 14V393000. I was driving my 2013 Ford Edge when turning there was a pop, and vehicle would not engage into any gear causing an extreme safety issue. After being towed, it was noted that the intermediate shaft was broke and sheared the gears off. This is a very uncommon finding. We contacted Ford and was told there was not a recall on this vehicle. Therefore, we replaced, through Ford, the intermediate shaft and 2 new CV axles (ordered through a parts store). Once repairs were completed, the CV axle seal leaked and was also replaced. It started shaking upon acceleration. We then replaced the motor mounts and struts in an attempt to fix the problem. We also put another CV axle on passenger side at that time. At this point, after speaking to several different professionals regarding our problem, we were then informed that there WAS a recall for this very problem on 2013 Edge. We contacted Ford again and gave them the recall numbers. They then agreed that the recall should have included this vehicle but that our particular VIN number was not included in the initial recall. We were advised by Ford to bring the vehicle in and let them inspect it. After inspection, they found that when the intermediate shaft went out, it damaged the transmission. They also stated that looking into the history of this vehicle, this is not the first time for this problem with this particular Edge. They stated this should've been included in the original recall as this is the exact reason for the recall. We were advised to contact you with this complaint so that this Edge with Vin number can be added to the recall and fixed accordingly. This Edge is currently at the Ford dealer awaiting your response. I implore you to consider adding this VIN # to the original recall. The Ford dealer is in agreement that this is the exact reason for the recall. Thankfully, no one was injured during the initial incident which could have been serious.
- Village Mills, Tx 77663, TX, USA
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Door ajar shows not closed, it-??s closed. This is a safety hazard. Plus the interior lights never shut off and drain the battery. Other similar car with the same door latch assembly in ford cars have been recalled, why not mine. Multitudes of Ford Edge owners are experiencing the same problem. Just look online. Please make Ford accountable for this model as well. Thank you.
I had my brakes repaired and since having my brakes repaired, I continued to have issues with the suspension, vehicle handling and imbalance (vehicle not stopping properly). I was dropping my friend girl's grandsons off at school and my brakes went out...almost causing me to have a head on collision with the vehicle in front of me. I was overwhelmed and hysterical! I had taken my vehicle back to the repair shop that replaced my brakes and I tried to explain what happened. I was bewildered because my vehicle didn't have any warning messages of any sort. I remember riding over some bumpy streets and when the traffic slowed down, I pressed my brakes and they were gone. I had to press the brake pedal all the way down to the floor and I wasn't getting any pressure through the brake line at all, which caused me to almost run into the vehicle in front of me. When I pressed the brake to the floor, my vehicle slid rapidly and made a strange noise before I was able to come to a complete stop. We were terrified because I had ran into the curb trying to stop my vehicle! The repair shop mechanic stated that it could be the caliber connected to the brake line, because my vehicle did not have sweaking noises that you usually hear when your brakes need to be replaced. My vehicle is still in need of repairs, I'm afraid while driving it still. I'm bewildered because I honestly don't know what caused my brakes to just go out like that!
The backup camera stopped working properly years ago. When in reverse, the camera is either completely a black screen or upside down. I have been quoted many times by Ford that it would be $500-1,000 for me to fix this. This is a common issue with this vehicle make/model. Many other people have notified NHTSA of this issue, as well and Ford says this is VERY common yet they take no responsibility to fix it. This creates blind spots and a safety issue while backing up.
All 4 door ajar sensor are not showing that the doors are close which does not allow you to lock, which also cause the battery to be drained due to the interior lights remaining powerd as if the doors are open !!!!! This is a personal saftey issue for children and adults, and a theft issue due to locks not locking !!!!!!!!!!! $500 dollars a door is insane for a stupid design !!!!!!!!!!!!!!! Ford needs to fix this at their expense irregardless of age or miles or number of owners for these vehicles!!!!!!!!!!!!!!!!!!! GET IT FIXED !!!!
Shift to Park warning light comes on even though the car is in park. This component or system failure is known to ford dealers but they state that it is not on the recall listing. It should be because this is a known issue with ford on the 2013 Ford Edge. It requires the whole shifting assembly to be replaced at the cost of the owner and not the dealership. My car is available for inspection. I have reported this to the Ken Garff St George Ford/Lincoln service and it should be in my file. THis should be a recall issue and not replaced at the cost of the owner
On my way to work early morning dark outside the water pump which is timing chain driving failed fluid poured out causing smoke and hard to see out the windshield causing me to have to pull to the side of the road not able to safely see, dark road no traffic 30 miles away from home mechanic told me $3000 $ to fix the problem ford should of never built a vehicle like this knowingly that the water pump was not accessible you have to tear the whole engine down, i owe more on the car then what it's worth and to fix the vehicle it would even cost me more then what it is worth. Now I'm making payments on a car that I can not drive
My issue is that there is a door ajar alarm that I brought my vehicle into the dealer to fix. With this alarm you are unable to lock your doors while inside the vehicle. Someone tried to steal our vehicle from us with us inside, just walked up and opened the door. The attempt was unsuccessful and we got away but it had me thinking that if we had small children in our vehicle, they could easily open the door and fall out. The dealer said this is a known issue and it would cost over $500 to fix but recommended NOT fixing it because it would just happen again, it's a bad part/design they said. I did call Ford Motor Company and they advised me to report this to you so I'm reporting this before someone gets killed from this known issue.
The component involved was the Throttle Body. Late post but this happened 7/5/22. The vehicle unexpectedly (and without any warning) lost power while I was driving on the freeway. All the power was off in the vehicle. Fortunately the freeway wasn't as crowded as it normally is and I was able to coast over the shoulder. I let the vehicle rest and tried to drive (while on the shoulder to get to a safer/wider part) again but it quickly lost power again. When I got to a safer part of the shoulder I called for a tow truck. After having a previous issue with this vehicle (brake booster went bad which caused the brake pedal to get hard to press and car would also shut off) I looked into other common issue with this vehicle make and model. I read the other horror stories of this vehicle losing power while driving and hoped to you know who that this wouldn't happen to me while my child was with me. Ford had a recall for the brake booster issue but it didn't match my VIN. Apparently Ford supposedly narrowed the issue down to a few manufacturing sites and did not include all vehicles made during those years. It is clearly a systemic issue for this vehicle, just like the throttle body issue ( and others) the Ford is too cheap to fix! I am going to assume this is the same issue with my throttle body not being recalled for my specific VIN since my vehicle wasn't made at a certain manufacturing site (even though Ford is clearly using the same parts on their vehicles). It's BS and dangerous! They don't care about us, just profits but that's really no surprise nowadays with these companies. Unfortunately I'm not in a position to switch vehicles or else I would. This was my first and probably last Ford I'll ever own.
i BOUGHT MY CAR USED FROM DEALERSHIP WHEN I WAS ABOUT TO HAVE MY BABY. SUV WAS FINE UP UNTIL A FEW MONTHS AGO. I WAS DRIVING AND MY BREAK PEDAL WAS MAKING A SQUEEKING, SQUEALING SOUND EVERYTIME MY FOOT WAS ON THE PEDAL. NO MATTER WHAT IT MADE THAT NOISE ENTIRE TIME WHILE DRIVING DAY IN AND OUT. THE BREAK PEDAL WOULD EITHER BE VERY LOOSE TO THE FLOOR OR EITHER IT WOULD BE SO HARD I COULD NOT PUSH IT DOWN. IVE ONLY HAD VEHICLE 5 YRS AND JUST REPLACED BREAKS. NOW I HAVE TO USE BOTH FEET TO PUSH DOWN ON BREAK PEDAL TO STOP. MY CHILD ISN'T SAFE SO I DRIVE SLOW EVERYWHERE NOW. MECHANIC WHO DID BREAK PADS SAID IT WAS THE BOOSTER GOING OUT. SAID FORD HAS SO MANY PROBLEMS AND ISSUES HAPPENING WITH BREAKS/BOOSTER/MASTER CYLENDER. I AM A SINGLE MOM WHO DOES NOT HAVE MONEY FOR COSTLY REPAIRS LIKE THIS. I JUST PAID OFF IN FULL THIS VEHICLE AND NOW THINKING I COULD HAVE USED THAT MONEY NOW FOR THIS PROBLEM. MY VEHICLE IS ONLY 9 YRS OLD. I NEED A MIRACLE. THIS SHOULD BE TAKEN CARE OF BY FORD AND A RECALL ISSUED FOR BREAK ISSUES INCLUDING BOOSTER AND MASTER CYINDER.
The passenger door ajar light stays on and the door has opened on its on. This is a safety issue. The battery is going dead and we have to keep it on a trickle charger.
I was driving the vehicle and the vehicle stopped driving. All the lights came on saying no fuel low oil pressure and traction to be fixed etc. I was in the middle of a busy road. Almost caused a serious accident.
Since July 1, 2022 my car has completely shut down, as of today, four different days (almost on a weekly basis). I am noticing, that when I am at a stop light/sign and then accelerate the car will shut down all electrical. I cruise to a stop, put the car in park, and start the engine, again. The wrench light will flash right before the car shuts down. The car has been doing this since at least October 2021. I have taken it to three different mechanics (including the Ford dealer mechanic in May, 2022) and no one can find anything wrong with the car. I took the car last week to replace the coolant pump at the Santa Monica Ford and they couldn't find anything else wrong with the car (again). So far, I've been lucky. This has only occurred on city streets and I have been able to pull the car over to the right to start the engine. I have only been driving on the streets because I'm afraid it's going to shut down in the middle of the freeway and cause an accident. I search the internet and find that many people are having the same issue with this car model. Someone suggested it could be the throttle body, so I had that cleaned in October, 2021, but the trouble came back. Help!!!!
I had put a complaint for my 2013 ford edge regarding broken rails.for my sunroofs. No luck with that. Now my window is flew and broke, do i have no glass. Please help
The contact owns a 2013 Ford Edge. The contact stated while reversing out of her driveway at approximately 2 MPH, there was a loud grinding noise underneath the vehicle. The contact stated no warning light was illuminated. The contact stopped the vehicle and placed the vehicle into "drive" and returned the vehicle onto her driveway. The contact turned off the vehicle. The vehicle had not been taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired; however, the contact's husband observed damage to the transfer case. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V393000 (Power Train). The failure mileage was approximately 98,000. The consumer stated they purchased a transfer case and made the necessary repairs.
I have been having issues with the backup camera on this model. I replaced the camera and still having issues. A warning message is displayed and says contact dealer. I've recently noticed a recall on newer model fords and wonder why there wasn't a recall on the later models since there is the same issue with the newer models.
A D V E R T I S E M E N T S
- Fowler, CA, USA