I purchased my 2014 Ford Edge SEL ON JANUARY 2015. I have electrical problems suspicion problems & recall on my Airbags! I have always taken it to a Ford Dealership to have my regular service done-??oil charge etc. it those times I have told them the other problems I was having example electrical problem started a month after I bought my vehicle every time they told me nothing is wrong or they replace the battery I have had 4 batteries replaced by Ford Dealerships. I also had recall on my airbags the dealership told me numerous times you do not need to worry about your vehicle it is fine!! After my 100, 000 Mile Warranty ran out I had my vehicle serviced by a mechanic shop. They could the electrical issue was in headlights & dashboard had them replace headlights & lights in dashboard. On 3/19/2023 I was in a bad vehicle accident involved 9 vehicles I was the 5 vehicle. I have neck back & leg injuries. My AIRBAGS NEVER went off! If the Airbags would of worked properly have would not of gotten all my injuries. My Police Officers & Paramedics explained that to me at scene of the accident. Why did Ford not do or repair my airbag recall instead of telling meh car was not recalled even when I received service notification in the mail to get the Airbags fixed

- Melissa, TX, USA

The contact owns a 2014 Ford Edge. The contact stated while driving at 55 MPH with her husband in the front passenger seat, a deer crashed into the front end of the vehicle. The air bags failed to deploy. The vehicle was towed to a tow lot. The contact sustained soreness in the neck and back the next day but did not seek medical assistance. The contact's husband sustained soreness in unknown parts of the body the next day but did not seek medical assistance. There was no police report filed. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 175,000.

- Bogata, TX, USA

The first episode was hitting a deer head on at 45mph the airbags never went off. The second episode was another direct hit head on from rear ending someone who cut infront of me. The airbags did not deploy either time and the police officers and everyone involved were surprised they didn't.

- Mineral Springs, PA, USA

The contact owns a 2014 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact stated that the recall repair was exceeding a reasonable amount of time. The manufacturer was not notified. The dealer (greenwood Ford in orlando, fl, 1-888-984-4895) was notified and informed the contact that the parts were not available. The VIN was unknown. The contact had not experienced a failure.

- Winter Garden, FL, USA

The contact owns a 2014 Ford Edge. The contact stated that the passenger side air bag turned off by itself and the air bag indicator illuminated. The vehicle was taken to ed butts Ford (1515 N hacienda blvd, la puente, ca 91744) where it was diagnosed that the air bag module failed. The vehicle was not repaired. The manufacturer was notified and opened case number: Caf14242952. The failure mileage was 48,350. The VIN was not available.

- Mountclair, CA, USA

Driver lost control while driving. The 2014 Ford Edge drove into the ditch at about 45 miles per hour. Multiple trees were taken out then car collided front on with a large tree, which stopped the vehicle. Impact caused driver to hit head on the steering wheel, causing a concussion. The air bags did not deploy.

- Arlington, MN, USA

The contact owns a 2014 Ford Edge. The contact stated that with a passenger seated in the front passenger seat, the air bag system would erroneously turn on when the passenger changed position in the seat. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 500. The VIN was not available.

- Iowa City, IA, USA

This problem has been confirmed to exist in both a 2011 and a 2014 Ford Edge. With a passenger weighting 72-75 lbs in the front passenger seat, the air bag turns on and off depending on how the passenger is sitting on the seat. This same passenger has traveled almost 50,000 miles in a 2011 mustang which has a similar sensor system and has never had the air bag turn on. We are able to reproduce this problem at will. This information suggests a problem in the Ford Edge with the software that monitors the front passenger seat sensors and determines when to turn on the front passenger air bag. This was reported to Ford on 07/22 and we checked on it on 09/23 and there was no update, indicating that they have not taken any action on this.

- North Liberty, IA, USA