Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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9.9

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
295 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Ford Edge windows / windshield problems

windows / windshield problem

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2014 Ford Edge Owner Comments

problem #1

Jun 022014

Edge 6-cyl

  • 295 miles

A D V E R T I S E M E N T S

Five days after taking delivery of my 2014 Ford Edge I got into the vehicle and noticed a hairline crack in the windshield starting roughly in the center from the base of the windshield going upward in a sinuous direction. The car had 295 miles on it at the time. No stones or rocks hit the windshield. I immediately called my sales person to report the crack as I felt it was a manufacture defect rather than driver negligence fixed by an insurance claim. Sales person talked to a manager who said if I hadn't purchased the incidental insurance "complete titanium plus", then it would have to be reported to my insurance. The next day I went into the dealership with my brother, talked to the salesman who said this isn't covered under the 3 yr/36,000 mile warranty (which it isn't). However, in Ford's owner manual there is a 12,000 mile 12 month warranty against manufacture defects. Sales person brought out the used car sales manager who tried to tell us this was not my fault, not his fault and this is why a person carries insurance. We told him this is unacceptable on a brand new car which I had less than a week with only 295 miles on it. We told him this is a manufacturers defect and he needs to work with Ford to fix it. He tried to play it off as he thought I bought a used car (appeared to be a gimmick) and told sales person to be more clear on new vs. Used (again, appeared to be a gimmick). His tune changed and the service department looked at the crack and snapped photos of windshield to submit to Ford. Turns out, Ford is going to fix the windshield with no cost to me. The dealer is also giving me a loaner car while the work is being done.

- Milwaukee, WI, USA

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