The contact owns a 2016 Ford Edge. The contact stated while driving at 60 MPH, the steering wheel became firm. Additionally, the temperature gauge was rising. The contact pulled to the side of the road and waited for the vehicle to cool down before taking the vehicle to an independent mechanic to be diagnosed. No warning light was illuminated. The contact was informed that the failure was due to coolant intrusion into the engine. The manufacturer was made aware of the failure and stated that the VIN was not under recall. The failure mileage was approximately 108,000.

- Newtown, PA, USA

The contact owns a 2016 Ford Edge. The contact stated that while making a left turn, the steering wheel did not function properly. The contact noticed that he had to over-rotate the steering wheel for the vehicle to turn as needed. The adaptive steering fault warning light was illuminated. The vehicle was taken to a dealer. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 54,661.

- Linwood, NJ, USA

I have a 2016 ford edge sport I bought from a ford dealer and I now have adaptive steering fault code that has popped up and now the steering wheel is turned 90 degrees to the left and the suv steering is not working correctly and is very dangerous to drive I called the dealership and was told I have to pay for them to look at and to fix it the is a major safty issue as it's not safe to drive and this suv had the airbag recall fixed and I have seen others have the same issue I am having now and it has to do with faulty parts in the steering wheel again is a major safety issue.

- Indianapolis, IN, USA

The contact owns a 2016 Ford Edge. The contact stated while driving 55 MPH, the contact lost control of the vehicle. The contact attempted to regain control of the vehicle but was unable to cause to and the vehicle struck the guard rails. The contact was able to regain control of the vehicle and the vehicle started to operate normally. The vehicle was taken to the dealer but not diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 63,115.

- Carson City, NV, USA

My vehicle has 60,000 miles on it purchased new and always maintained at a certified Ford dealer. While driving on the freeway an error code came up on the dash adaptive steering fault. My steering wheel went off center turned to the left. I have looked on line and there was a bulletin from for in 2019 to fix this problem owners were supposed to be notified and we were not. Delaers were supposed to fix this if letters were not received when service was performed. I am doing alot of reading and delaer says computer module needs to be replaced $2600. On line forums say steering wheel replacement. Very frustrating to have a car with low miles with a dangerous unsafe situation and delaer says repair through Ford is no longer available that the program expired.

- Dover, ID, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the power steering intermittently failed to operate as needed with the -€œAdaptive Steering Fault - Service Required" message displayed. Upon investigation, the contact discovered NHTSA Campaign Number: 19V632000 (Steering) which he linked to the failure. The manufacturer was notified and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 140,000.

- Dow, IL, USA

I was driving in a parking lot when it was snowing and the traction control and anti lock brakes went out. Due to that, the car locked up and I hit a curb. My tie rod is bent now on the passenger side of the cat.

- Thornton, CO, USA

The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning; however, the contact was able to coast the vehicle off the roadway. The vehicle was then towed to an independent mechanic where it was diagnosed that the fuel system needed to be replaced. The vehicle was repaired; however, the contact stated that approximately 3 years later, the failure recurred. The contact stated that while idling at a stop light, he depressed the accelerator pedal and the engine stalled without warning. The contact then stated that after approximately one hour, he was able to restart the vehicle; however, the steering wheel became difficult to maneuver. The contact stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The dealer was notified not notified of the failure. The manufacturer was notified of the failure and the contact was informed that his complaint was logged and then was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000.

- Garnet Valley, PA, USA

My parking brake, ABS, and Traction Control (ESC) warning lights all illuminate even when not engaged (Parking Brake states engaged even while driving.) Traction Control (ESC) on/off indicators illuminate opposite of engagement/unengagement (no correlation between.) Identical symptoms from NHTSA recall #16V733000. My car was manufactured right during that timeframe when my make/model/year were deemed loaded with improper ABS/ESC computer software. I brought it into Ford repeatedly and it was incorrectly diagnosed as a faulty E-Brake switch, only to give me my vehicle back and E-Brake could not be unengaged while they returned me the keys in the lot. They looked at it again and stated my ABS Module was broken causing my parking brake actuators to now be faulty resulting in my rear rotors to be worn down to unsafe driving levels. The best reason they could give me for a faulty ABS Module was "lightning strike." I called Ford Customer Care and asked if my car was overlooked in this recall before sold to me and they originally said it was (told me it was manufactured in Ontario, Canada) but then called back to tell me it wasn't one of the vehicles affected. I am deafly afraid that my braking system will fail as I am driving.

- Tampa, FL, USA

Car was driving fine on 29th. Woke up on 7/30/22 and went out to get breakfast. As soon as I started the car this came up on the screen: HILL START ASSIST NOT AVAILABLE, ADAPTIVE STEERING FAULT SERVICE REQUIRED, STEERING ASSIST FAULT SERVICE REQUIRED, SERVICE ADVANCETRAC. I tried to drive away but cannot move my steering wheel at all.

- Edmonds, WA, USA

I just received this recall letter I-€™ve almost lost my life in this vehicle I need for someone to contact me as soon as possible [XXX] I had two other passengers in the car with me at the Time of the incident the brakes failed and the car spent out of control also the middle part we-€™re the gears are busted. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Rochester, NY, USA

Power steering fault light comes on, steering wheel not centered.

- Pittsfield, NH, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the power steering assist and hill start assist warning lights illuminated. After the warning lights illuminated, excessive force was needed to steer the vehicle. The contact had taken the vehicle to a dealer where she informed the dealer of NHTSA Campaign Number: 19V632000 (Steering) however, the vehicle was not included in the recall. A diagnostic test was performed and she was informed that the steering gear was defective and needed to be replaced. The manufacturer was then notified of the failure and informed her that her vehicle was no longer under warranty. The contact was then referred to the NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 54,000.

- Taylor, PA, USA

The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 45 MPH, the power steering assist failed, causing the steering wheel to be difficult to maneuver. The power steering assist warning message was displayed. The contact pulled over several times and restarted the vehicle to correct the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 122,000.

- Wichita, KS, USA

I had a Ford dealer diagnose an illuminated dash warning stating -€œAdaptive Steering Fault-€ along with a steering wheel that was turned 90 degrees to the right while the vehicle was tracking straight ahead. During this time, the vehicle's steering would also exhibit momentary losses of power assist accompanied by clicking noises coming from the steering wheel. The dealer-€™s diagnosis returned a faulty steering wheel with complete steering wheel replacement being the remedy. This was quoted as as a $2,500 repair!! Through manufacturer goodwill, I would be on the hook for 50% of that which is still ~$1,250 on a vehicle with only ~36K miles! Further, I quickly discovered that this issue is well-known for my model to the point that Ford has issued service documents to address complaints (Customer Satisfaction Program 19B04 - Supplement #1 and TSB# 16-2066, 03 November 2016). Customer Satisfaction Program 19B04 - Supplement #1 even states -€œService Action: Dealers are to replace the adaptive steering wheel assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.-€ I negotiated with Ford customer service to have them cover a larger part of this exorbitant repair cost but to no avail. Should a customer not expect a vehicle-€™s steering wheel assembly to be manufactured in a way as to last the life of the vehicle" The symptoms of this failure, momentary losses of power assist, clicking noises, steering wheel off-centered, should be considered a safety defect for which the manufacturer should be held responsible. With the cost of repairs so high, how many of these vehicles are running on our roads because the owner's don't have or want to spend that much money for repairs?"

- Aliquippa, PA, USA

Prior history- couple times the adaptive steering light would come on and go right back out. On 12/14/2020 I was driving and in a right hand turn when I heard a pop on my steering wheel. I immediately got a 'adaptive steering service required' light. I knew this was a known issue and drove to the next town with no issue to where I could safely pull off the road. When I stopped then started the car again my steering was locked and I had 4 messages illuminated on the dash (see attached pictures). I had the car towed to the dealership and it was diagnosed as a rack and pinion which will cost $3400. (I don't care as much about the cost, I want to see an action by Ford who is aware of the issue and wants to soak up the $2000+ for the parts) I've done some research and it appears this is a known continued issue in this make and model vehicle and is a huge safety concern as the steering actually locks up to where you can't drive, could you imagine having your family or spouse and kids in this family style vehicle and the steering going out? I chatted with a Ford customer service rep and she also confirmed Ford has had issues with this and have multiple repairs done but they are normally done under the warranty.

- New Martinsville, WV, USA

The car battery died and after I got it jumped off and tried to drive it the power steering would not work. I am currently waiting for help as I report this. It looks like other people have had the same exact complaint but there is no answer as to what causes this.

- Mobile, AL, USA

I went to start my car and found my battery was low. I got the car jump started and when I put it in gear the power steering was no longer working. I took it to the dealer and was told it needed to replace the steering gear assembly. This is on a car that is less than 4 years old and has less than 26,000 miles. I am told the warranty is 3 years or 36,000 miles whichever comes first. Based on my research it looks like others have had similar issues with the steering gear assembly. I drove the vehicle on the highway the night before and there was no hint of any problems.

- Concord, NH, USA

Adaptive steering fault service required light is on. Car pulls to the right ever since light came on. Took it in for service at 37,000 miles and Ford refuses to repair this safety malfunction under any type of warranty. I purchased extended platinum insurance coverage because I bought this vehicle used 1 year ago. Light comes on everything I turn the vehicle on. I'm concerned for my safety driving, especially at high speeds on the freeway.

- Oceanside, CA, USA

The adaptive steering module integrated in the rack and pinion shorted and one can no longer use the adaptive steering feature. The NHTSA recalled the steering wheel with the electric adaptive steering motor, however NHTSA did not recall the rack and pinion with the defective adaptive electronics. I'm lucky my steering wheel failed straight and did not cause the steering wheel to be cocked. I would like to prevent car manufacturers from integrating electronics into non-serviceable components. The only way to resolve the adaptive steering failure is to replace the rack and pinion. Going forward all automotive manufactures should not be allowed to integrate non-serviceable electronics with mechanical parts. The vehicle was stationary and I tried to modify the settings for the adaptive steering in driver assist settings.the adaptive steering feature is no longer available since the electronics shorted. Why recall the steering wheel and not the electronics in the rack and pinion. It does not add up because it was an 50% repair. Why bother with the recall if you did not address the entire problem. The adaptive steering electrical components in the rack should be a removable module so you can repair the electronics without having the change the entire rack and pinion.

- Ashburn, VA, USA