Escape 3.0L

• Automatic transmission
• 17,514 miles

On or about June 15,2004, I took possession of a 2005 Ford Escape bearing Vin# 1FMYU941X5KA57070 in accordance with a lease agreement which provided a total price of $29,795.42, of which $25,658.48 would be financed with Ford Motor Credit Company, P. O. Box 105704 Atlanta Georgia 30348. This financing arrangement calls for a payment schedule of 38 payments of $340.72, commencing on 7/23/2004.

Sometime toward the end of 2005 I began experiencing serious problems with the vehicle. The vehicle would stall while driving in highway traffic and then it would take quite a while before the car would start again. The prospect of having the vehicle short-out on a heavy thoroughfare is unacceptable and dangerous to myself, my passengers, and to other motorists on the road. I have tried to have this condition corrected at least four times, only to have the problem recur after each repair attempt. I brought the vehicle to at least three Ford dealers in the New York area in an effort to rectify this situation but as of this date the vehicle is still not in proper working order.

The most recent problem occurred on September 19, 2006 and again the problem was not rectified nor did I receive the necessary cooperation from the dealer to fix the problem. On September 27, 2006, the vehicle was returned to me. At that time, I checked to see if the car alarm and the remote start feature were operative and found that they were not operating.

I then called Ford’s customer relations to address the fact that my vehicle was not fully operative and I spoke with a gentleman named Mike who advised me that this matter was "above his level." I requested that I be connected with a Ford employee with the authority to address my problems and was placed on hold. Subsequently, Mike returned to the phone and advised me that as of the previous Monday, a "Zone Manager" had inputted notes on the system that indicated that Ford had attempted to resolve this issue with me but that I had refused any offers of compromise and, as such, the matter would now be handled pursuant to the Lemon Law. I informed Mike that this statement was inaccurate and requested the name of the Zone Manager who had marked my file thusly but Mike would not provide me with any more information.

Frustrated by attempts to resolve this matter with customer relations, I called Country Ford and spoke with Diane who admitted that she was aware of my vehicle’s problems and that I should speak with Paul Kelly, the service manager for Country Ford. I then left a message on Mr. Kelly’s answering system requesting that he call me.

On September 28, 2006, I spoke with Mr. Kelly and he stated that he would be speaking directly to the owner of Country Ford to see if an agreement can be reached whereby they would either repair the vehicle or provide some sort of alternate arrangement. Mr. Kelly he stated that he understood my safety concerns and would attempt to rectify the matter.

On October 5, 2006, I brought the vehicle to Country Ford to allow them to inspect it again. Bill Howard the used car manger, inspected the vehicle and told me that he would confer with Mr. Kelly and let me know whether they could whether they could come up with a compromise on my lease that would account for the vehicle’s dangerous defects. Despite several more phone calls to Country Ford, to date, my vehicle has not been fully repaired. Nor has Ford offered to rescind my lease or offer me any sort of reasonable replacement vehicle.

This entire process has left me feeling frustrated and upset. Ford and Country Ford have been entirely unaccommodating in attempting to resolve this matter. I have made several good faith attempts to get the vehicle fixed or compromise and resolve the matter and it is clear by its behavior that Ford has no intention of cooperating in this matter. As such, I have no recourse but exercise my rights under New York’s Lemon Law and demand that __________________(replacement/money damages/etc.)

Thank you for your time. If anyone has a similar problem please let me know I would love to get a class action lawsuit started.