This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Escape. While driving approximately 35 mph, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was able to coast to the side of the road. The contact turned off the vehicle and restarted it, but the steering wheel was difficult to maneuver. The vehicle was towed to an independent mechanic where it was diagnosed that the power steering column failed and needed to be replaced. The contact was also informed of NHTSA campaign number: 14V284000 (steering) and was advised to take it to a Ford dealer. The vehicle was later taken to longhorn Ford (1311 S pacific St, mineola, tx 75773), but was not diagnosed or repaired due to the diagnostic and repair fees. The manufacturer was notified of the failure and informed the contact that the recall was closed. The approximate failure mileage was 37,000.
The power steering assistance light has turned on and turning is difficult. Right now the car is still drivable but needs strengths to make your turns. The problem occurred on February 1st 2018 I went to start driving my car and it is steering power assist light turned on. You still able to get to work I'll just have to use a lot of strength for steering. Please look into this situation and make them to another recall on all the models that have the power steering assist evidently they all need to be recalledi just got this car 2 months ago.
Power steering suddenly stopped working making turning extremely difficult I took my vehicle to the shop and they advised that there's a recall uncertain vehicles of this year and his model they run my VIN but my vehicle didn't came out but I was advised that it's the same codes and issues as the one in the recalls. I am attaching a picture of the coats they gave me regarding the power steering failure
- Horizon City, TX, USA
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I can't steer my vehicle. It is very hard to turn. Was fine one day and then the next time when I went to drive it I couldn't run the wheel. I was seeing that many 2008 Ford Escapes have had a recall for the power steering. I searched the VIN and my car came up with nothing. I don't understand how some cars have a recall and some don't.
Taka take recall. 2008 Ford Escape hybrid eaps torque sensor failed during driving and steering, leading to no electronic assist in the steering column. The original diagnosis was the steering lost communication. After installing an update in the system, the problem occurred approximately a week later resulting in a total failure in the torque sensor at low speed during steering.
My 17 year old son was driving home from school. Without warning, the power steering was not functioning. He ended up parking (leaving) it on a side street and walking the rest of the way home. His vehicle is not a part of the original recall for the steering. I had to go pick up his vehicle and drive it home without the power steering functioning. It was a scary ordeal for my son and I am thankful he didn't wreck.
When car is started and still in park the steering wheel shakes from left to right (like its having tremors). If wheel is being held it does not shake. This also occurs when at a complete stop
The contact owns a 2008 Ford Escape. While driving 3 mph, the vehicle became difficult to steer without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering assist was faulty. The vehicle was not repaired. The dealer (gibbons Ford, 704 martin F. gibbons blvd, dickson city, pa 18519) stated that the vehicle was not included in a recall. The contact referenced NHTSA campaign number: 14V284000 (steering) as a possible solution; however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The VIN was unknown. The failure mileage was 85,000.
My 17yr old son was driving his car home from school when he could not barely turn off highway. He lost all power steering. His car was not part of original recall. I called Ford and they told me to hold onto receipts in case his car is included in next recall. There was no prior warnings when it failed. It could have caused a major accident!
On Tuesday, January 9th, 2018 while driving my 2008 Ford Escape on an express tollway near my home, my power steering went out abruptly and made my vehicle almost impossible to steer. It is nothing short of a miracle that I was able to exit the highway safely, so as to pull over and regain some sort of composure. Mustering all the strength I had, I was able to get my Escape home, both myself and Escape unscathed. I started doing research only to find there were literally thousands of other Ford owners experiencing the same issue. Recall H14S05 was completed, at a Ford dealership on my Escape in July of 2016, technicians notes being that he reprogrammed a pscm & icm. After calling Ford Motor Company I was told that they are not responsible for this repair since it had been more than 1 year since the recall was performed on my Escape. I was unaware that recalls came with an expiration date"?" at the time the recall was performed I had no prior steering issues on my Escape. It is now almost 2 years later and the power steering on my Escape has completely gone out. I am now told that I will have to pay for it out of pocket even though Ford has been aware of this for quite some time, which is evident by them issuing recall H 14S05 in the first place. Help please...
Recall evidently was previously done in 2014 by prior owner, steering lost power assist while in motion on a street, the loss of power assist while travelling on a snowcovered road caused momentary loss of control resulting in a near crash. The representative at Ford denied liability because the repair had been done previously, and denied responsibility for additional repairs under the existing recall
While driving my 2008 Ford Escape and making a left turn, the power steering went out making it extremely difficult to steer the vehicle. I was coming home from work on a city street. When car was turned off and on it cleared out and was ok but it happened again while making a turn. Had car repaired at local Ford dealer and was told it was a bad torque sensor. Said that my car was not included in a recall (which had recalled some Escapes with the same issue) of these bad sensors since car was not manufactured in specific plant. Don't understand this since it is a defective part with nothing to do with the location of manufacture. Dealer gave me no satisfaction so I called Ford customer service and still waiting to hear back. By researching this online, this appears to be a common problem. I do not understand why Ford doesn't acknowledge that they have these defective torque sensors and recall the all vehicles to fix this problem. Are they waiting for someone to be fatally injured? very distressing as I often have my grandchildren in the vehicle.
The contact owns a 2008 Ford Escape. While driving 35 mph, the steering wheel vibrated abnormally and the power steering failed. The failure occurred without warning. The contact stated that the steering was difficult to operate. In 2014, the vehicle was repaired per NHTSA campaign number: 14V284000 (steering); however, the failure listed in the recall summary occurred. The vehicle was taken to green Ford (2211 w pioneer pkwy, peoria, il 61615, (309) 693-2525) where it was diagnosed that the torque sensor in the steering failed. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 124,000.
Had a hard vibration in steering column with excessive play in steering wheel. Thankfully, the steering completely locked-up in a parking lot at low speed.
The contact owns a 2008 Ford Escape. While driving approximately 35 mph, the power steering seized. There were no warning indicators illuminated. The vehicle was not taken to the dealer for diagnostic testing. The vehicle was repaired by clinton Ford in clinton, Indiana per a recall for the steering module and sensor recalibration back in 2014. The contact stated that the vehicle continued to exhibit the failure, but not all the time. The vehicle was not repaired for the recent failure. The manufacturer was notified of the failure. The approximate failure mileage was 198,000.
TL-contact owns a 2008 Ford Escape --- power steering assist failure --- contact looked up VIN number online and saw power steering recall -- contacted Ford -- Ford stated contacts vehicle is not included in recall. Ford stated vehicle needs power steering software update--software update was done last week. Power steering happened again...... steering shaft torque malfunction message came up on dashboard -- 0 recalls associated with this VIN.....
Recall # 14S05 > my daughter was driving the 2008 Ford Escape and had a problem with the steering making it very difficult to turn wheel/drive car. It occurred when she stopped to fill car with gas and continued for the short trip to a service station. The local Firestone service shop found code 2278 which was for steering torque sensor and told her the car was not drive-able for safety reasons. It was towed to winner Ford in cherry hill, NJ. I was alerted to the recall and researched it, discovering recall # 14S05, issued in 2014, which appeared to affect our vehicle. Dealer and Ford say they will not honor this recall because the car was brought in when notice first received in 2014 and re-programming was done to fix problem. Ford's response was that once the recall work has been done, they are no longer obligated. Ford rep also commented that the age/mileage of the car did not warrant further action. My position is that they put a band-aid on a problem and now the real problem is surfacing - the torque sensor needs to be replaced. This is specifically identified in the recall notice when code 2278 is found. Age of car does not matter - it is a safety issue Ford created. When I asked for a copy of the voice tape or transcript of the call, I was given Ford case number is: Cas13915472
A D V E R T I S E M E N T S
- Hawkins, TX, USA