This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Escape. The contact stated that the vehicle was previously included in NHTSA campaign number: 14V284000 (steering) for which it received the update for the power steering system in June of 2017. Approximately six months later, while driving, the contact heard a beeping sound and noticed a warning indicator that stated that the power steering system failed. The contact called reineke Ford Lincoln of lima (1360 greely chapel rd, lima, oh 45804; 419-223-3673) who informed the contact that the power steering column failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened case number: Cas/13702203. The manufacturer stated that the recall repair was completed and separate from the failure. The contact was also informed that the new repair was not covered under warranty. The approximate failure mileage was 138,000.
The power steering in my 2008 Ford Escape began jarring around and has faulted several times while driving, resulting in an immediate loss of power steering. Ford dealer states that the recall has been addressed with a "programming fix, " however, the problem is making my vehicle unsafe to myself, and others on the highway. This is a persistent problem among the 2008-2011 Ford/Mercury models and one that Ford Motor Company needs to take full responsibility of, or be forced to.
I was driving home this morning and the power steering assist fault came up. This fault has never been on before. I read a couple of online sites and it stated that there was a recall of 14S05 but it doesnt show for my vehicle. Mine is the same year affected but does not apply for some reason.
The contact owns a 2008 Ford Escape. When the contact started the vehicle, there was no electric power steering assist ability. As a result, it was difficult to turn right or left. The failure occurred without warning. The vehicle was taken to the dealer (vidalia Ford Lincoln, 2607 E 1st St, vidalia, ga 30474) where it was diagnosed that the steering torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 140,000. Consumer stated the faulty sensor cited by the recall did, in fact, fail contemporaneous to the steering software update. Consumer attempted to have the sensor replaced by a Ford dealer under this recall, but the dealer refused to do so under the recall. Updated 9/18/18
The steering torque sensor has failed and the car is very hard to steer. (recall 14S05) found out there had been a recall, but we were never informed of that! now we find that the recall is closed. While driving, the car shakes and is very difficult to steer.
- Corning, CA, USA
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I noticed a slight vibration in my steering wheel on 12/9/17 while driving at very low speeds due to snowy conditions and today on 12/10/17 power steering loss was felt upon lower speed turns only followed by complete power steering loss by end of hour long round trip on mostly highway followed by back roads until home. It is strange that no recalls come up past or present about this issue since in 2014 Ford did issue a recall for "2008-2011 Ford Escapes, Mercury mariners and 2011-2013 Ford Explorer for faulty torque sensors in steering columns that result in loss of electric power steering assist while driving...making the vehicle more difficult to steer, especially at lower speeds...which could result in an increased risk of crash". what can be done about this" is this recall expired or something" recalls should not expire if that is the case! I never received any recalls about this problem that I am aware of. Owners of these vehicles should not be responsible for these repairs! I am contacting Ford next.
When I came out of the gas station the wheel would not turn and "power steering assist failure" came up. I could not steer the vehicle and the problem still persists tonight 12/9/2017
The contact owns a 2008 Ford Escape. While driving 20 mph, the steering torque sensor illuminated on the instrument panel. The contact was able to drive home. The contact called edwards county motors (51 E main St, albion, il 62086), but the vehicle was not diagnosed or repaired. The manufacturer was also contacted and did not assist. The approximate failure mileage was 165,000.
The contact owns a 2008 Ford Escape. While driving, the power steering failed when the vehicle was turned to the right. The contact had to use excessive force to turn the vehicle to the right. There was an unknown open recall for the power steering module, which was repaired by Ford and closed; however, the failure recurred. The vehicle was taken to an independent mechanic who stated that the power steering could fail permanently. There were no warning indicators illuminated when the failure occurred. The vehicle was not repaired. Lithia Ford of klamath falls (2833 washburn way, klamath falls, or 97603 (541) 205-4501) was contacted. The manufacturer was also contacted and could not assist since the recall was closed. The failure mileage was 125,308.
The contact owns a 2008 Ford Escape. While driving 25 mph, the power steering failed and the "power steering assist fault" message appeared. The contact was able to drive home, but it was extremely difficult to steer the vehicle left or right. Hopkins Ford in elgin, Illinois was made aware of the failure and stated that the vehicle was not under recall. The manufacturer was made aware of the issue and referred the contact to NHTSA. The failure mileage was 119,917.
The power steering torque sensor goes out even after Ford did a recall on the software and closed the recall. I went to a Ford garage and they told me that the vehicle had the software update and that the repair would have to be done at my expense.
The power steering suddenly stopped working making the car very difficult to steer. This occurred while driving. With no power steering you can still steer the car but the effort required is very very large.
The contact owns a 2008 Ford Escape. While parking, the steering wheel seized and the power steering failed without warning. The contact turned the vehicle off and on several times, but the power steering failed. The vehicle was not taken to an independent mechanic or dealer for diagnostic testing or repair. The contact researched the failure online and found NHTSA campaign number: 14V284000 (steering). The manufacturer was contacted and confirmed that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was 147,019. Updated 8/15/18
The contact owns a 2008 Ford Escape. Two days after the transmission was replaced by an independent mechanic, the steering wheel inadvertently became difficult to maneuver while driving various speeds. There were no warning indicators illuminated. The vehicle was taken to ewald's venus Ford (2727 E layton ave, cudahy, wi 53110 (414) 481-8500), but was not diagnosed or repaired. The contact referenced NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 150,000.
There is a power steering problem with my 2008 Ford Escape. The power steering started to shake at first and got very stiff to turn around and move from my garage eventually. I contacted Ford about my situation and they said that my vehicle is not on recall. My vehicle is at the shop at the moment. I do not know how much it will cost me.
The contact owns a 2008 Ford Escape. While making a turn at approximately 5 mph, the steering wheel seized and the contact had to use excessive force to complete the turn. There were no warning indicators illuminated and no sounds coming from the vehicle. The vehicle was not towed because the vehicle was operable. The manufacturer was notified of the failure. The dealer was not contacted. The failure mileage was 160,000.
Recall item #14S05 is not being repaired under this recall and I'm left with no power steering. Came in to dealership on Aug 29th to get recall item looked at - no codes at the time and dealer did 'module reprogram' with no repairs. Recall item then broke and I came in for service on Nov 17th. Code B2278 then came up to replace steering column and the dealer along with Ford denies the repair should be under the recall and I was quoted $1,500. Both Ford and nick mayer Ford let me leave the service depth without the repair. I'm fighting to get this repair done for free as required under the recall. I can send documentation under separate cover.
While driving into parking lot, suddenly loss power steering. Able to drive but hard to steer. Mechanic stated there is a fault code and problem is electrical. Recall 14S05 seems to describe exact issue.
The contact owns a 2008 Ford Escape. While driving various speeds, the power steering failed. The contact stated that the steering wheel became difficult to turn left or right and began to shake. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module needed to be replaced. The vehicle was not repaired. Weslaco motors in weslaco, Texas was made aware of the failure and stated that the vehicle was not included in a recall. The manufacturer was made aware of the issue and referred the contact to NHTSA. The failure mileage was approximately 100,000.
A D V E R T I S E M E N T S
- Kenton, OH, USA