This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Escape. After the vehicle was started, the power steering assist fault warning indicator illuminated. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 118,570.
The contact owns a 2008 Ford Escape. While the vehicle was being operated, the steering column seized. The failure occurred without warning. The vehicle was taken to a dealer where it was diagnosed that the steering column was defective and needed to be replaced. The vehicle was reapired. The manufacturer was notified of the failure. The failure mileage was approximately 132,000. Updated 02/07/2017
2-3 years ago I had issues with power steering going in and out, then I am notified of a recall due to power steering problems. I was told the solution would be reprogramming as oppose to replacing the faulty unit. That worked temporarily as now the power steering is completely out of order. Ford charged me $140 to tell me I have to pay for replacement of over $1300.
The contact owns a 2008 Ford Escape. While driving 5 mph, an unknown warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the electric power steering failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V526000 (steering). The manufacturer was informed of the failure. The VIN was unknown. The approximate failure mileage was 164,000. Updated 01/27/17 the consumer is requesting an update. 03/13/17. Updated 7/17/18
Power steering failure code B2278 recall 14S05 NHTSA 14V284000 power steering sensor failure. I was told by Ford that my vehicle was not in recall because it was manufactured in 2007 even though it was a 2008 vehicle.
- Doylestown, OH, USA
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The contact owns a 2008 Ford Escape. While driving approximately 62 mph, the steering wheel seized without warning. The steering wheel warning indicator illuminated. The vehicle was towed to the dealer where it was diagnosed that the direction system of the electronic module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 84,000.
The contact owns a 2008 Ford Escape. The contact stated a steering shaft torque sensor warning indicator illuminated. The power steering failed and caused the contact to lose control of the vehicle. The contact was able to pull the vehicle over and had it towed to the dealer. The dealer diagnosed that the steering shaft torque sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed the contact that, despite being a common failure, no recall was issued. The failure mileage was 113,682.
The contact owns a 2008 Ford Escape. While driving 20 mph, the power steering failed. The contact could not turn the steering wheel while going through an intersection. The contact was able to regain control of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 180,000.
Electric power steering began to intermittently fail, nearly causing loss of control of vehicle while in motion on a city street. Power steering experienced a complete failure yesterday when turning into a store parking lot and is giving a fault code indicating steering rotation sensor failure. Ford should fix this under a recall. It is a major safety defect which appears to affect hundreds of thousands of models.
Power steering failure while driving nearly causing an accident, went out before had to restart the car. Went to auto zone found out that it was an electronic power steering and there was a recall on it...very disappointed with Ford company
The contact owns a 2008 Ford Escape. The contact stated that the vehicle experienced a loss of power steering and the stability control warning indicator illuminated. The vehicle was taken to a local mechanic who diagnosed that the power steering module failed. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 100,000.
The contact owns a 2008 Ford Escape. While reversing at 20 mph, the steering wheel failed without warning. The contact was able to shift the vehicle back into drive and pull back into her driveway. In addition, the steering failed two times previously. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The failure mileage was 90,360.
I own a 2008 Ford Escape. My wife was at work and when she started to drive home noticed the steering wheel difficult to steer. Luckily she was driving straight on the highway on the way home. She did notice vibration of the steering wheel. I took it for a test drive and noticed it was very difficult to steer or turn at low speeds. Also the steering/powertrain wrench light had come lit. It was evident the steering assist had malfunctioned. After some research I became aware of an electric power assist safety recall on 2008-2011 Ford Escapes. Which is the exact same issue I'm having on my 2008 Ford Escape. I contacted the local Ford dealer and was told that according to the VIN number there was no recall announced for my vehicle. This makes exactly no sense to me because its the exact same issue and vehicle for which the recall was made. I'm basically on my own to fix at this point.
I was driving to work and the power steering suddenly stopped working without any warning. It was terrifying! I parked the car. Later I started it and drove home in a cold sweat praying it did not happen again!
We were driving on the freeway on 10/12/16 when all of a sudden without warning the steering went completely out. I couldn't turn right or left. I had my family (wife, 2 children (1 autistic) and dog) in the vehicle. We barely avoided a couple accidents and a wall. Managed to push the vehicle to safety. I had a tow truck pick it up, take it to the dealer. Turns out the rack and pinion went out. The Ford dealer service advisor said he'd help me out with the price which was estimated at 1400 dollars. It took the dealer 6 days to have my vehicle ready. They said there was nothing they can do. They are an independent dealer. To take my issue up with Ford. I contacted the number that they gave me and the customer service rep at Ford said that the decision made by Ford Motor Company was just to notate that this happened. There was nothing they can do.
08 Ford Escape power steering: Car was stationary at time of failure. Car was purchased for transportation to and from college, daughter was driving home and stopped at a restaurant. When she was leaving the restaurant she could not steer the vehicle and almost struck several cars in parking lot. She had to call me (father) to come get vehicle and drive it home. I am a large male who works out and I had trouble steering this vehicle. She is unable to continue to use this vehicle. If this failure would have happened 10 min. Earlier it would have caused her to have a collision. Attempted to have dealer repair car disclosed a recall on this problem, and a recall had been done on this issue on this vehicle on 06-24-2014. When I asked, they refused to recheck recall. The first recall involved a simple reprogramming of the steering sensor. Now I have been told it will be around $1500 and they must replace the entire steering shaft.
Power steering failed. Had repaired last summer at gibbons Ford. Called them and was told they did what they could and can't help me. It's the exact same problem with steering that was recalled. Apparently was not fixed correctly.
The contact owns a 2008 Ford Escape. The contact stated that while driving at various speeds, the steering wheel was very difficult to turn without warning. In addition, the vehicle stalled. The vehicle was taken to the dealer where it was diagnosed but not repaired. The parts that needed to be replaced were unknown. The manufacturer was not notified of the failure. The failure mileage was 140,000.
In 2014 received recall for steering and it was "reprogrammed" 0N 9/25/2016 complete failure of steering which was supposed to be "fixed" under the recall. Now since recall is closed, actual problem is not covered under the recall. Quoted 1500 to replace steering column. The failure occured when leaving a gas station, which made steering next to impossible. Called Ford the next day only to find out since the original recall was performed on Escape that this issue is not covered even though this is the failure the recall was issued for
A D V E R T I S E M E N T S
- Novi, MI, USA