This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Escape. The contact stated that while driving at 20 mph, the steering wheel seized without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 87,000.
The contact owns a 2008 Ford Escape. The contact stated that while driving at 30 mph, the steering wheel became difficult to maneuver as the power steering assist fault warning light displayed. The contact had to apply force to the steering wheel in order to steer the vehicle. The vehicle was taken to a dealer where it was diagnosed that the power steering column needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired under NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The failure mileage was 139,000. Updated 04/14/16
The contact owns a 2008 Ford Escape. The contact stated that while driving at 20 mph, the steering wheel seized without warning. The vehicle was taken to a dealer where it was diagnosed that the sensor and steering column failed and needed to be replaced. The vehicle was not repaired. The contact stated that he received notification of NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The failure mileage was 103,136.
The contact owns a 2008 Ford Escape. While driving 25 mph, the steering wheel became difficult to turn. While accelerating from a stop and making a turn, the steering failed. After the vehicle was parked for a while, the steering returned to normal. The vehicle was taken to a local mechanic where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 147,000.
- Millburn, NJ, USA
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On December 11, 2015 I had taken my 2008 Ford Escape to dealer for the 14S05 recall being that two days before my power steering had locked up. They did the software update now on December 31, 2015 I have no power steering at all. Took it back to dealer said torque sensor went out and is not part of recall. Its pretty unsafe that they recall this part but wont honor to fix it when they know its a problem with all these vehicles between 2008-2011. Why send a recall letter if the dealer isn't going to fix the problem and expect you to pay put of pocket for something they know is being recalled?? makes me very upset and unhappy with Ford and their vehicles if they can't make them safe for people to drive, they are picking the cheapest way to fix the problem with just the software update when the issue is more to do with the torque sensor in the vehicles. People are driving these vehicles thinking they are fixed when they are not, thinking we are in a safe vehicle and we are not because Ford doesn't want to honor the recall. Its ridiculous how Ford is doing this and not safe for drivers. Please help me and everyone who has had this issue with the recall dealing with the torque sensor get replaced...thank you.
The car is equipped with electronic power steering. The vehicle started experiencing intermittent power steering issues where the steering wheel would shutter while driving normally at any speed (stationary or in motion, and on city streets or highways, while braking, etc - everything) and sometimes completely shut off power assisted steering all together making the vehicle extremely difficult to steer. The vehicle was taken to Ford for the recall procedure approximately a year ago from this posting, however, only a software update was performed. This seemed to temporarily fix the issues we were describing, but about 10 months to 1 year later the same issues started occurring. The vehicle has no power steering available and we were told that the torque sensor in the power steering unit needed to be replaced (implying that the pscm module was reporting a faulty sensor), but the procedure was not going to be covered by them since the car was previously 'serviced' by Ford for the recall. Had we waited about 10 months to 1 year before performing the first recall, everything would have been replaced as it should have been. Now, we are forced to replace the torque sensor for a quoted $550 - which they tell us may not solve the problem (although that is the only code that is being reported) and might have to replace the entire column. Identifying a recall procedure by only checking if the codes were present at the time of recall is not a guaranteed way to replace all faulty sensors. A more accurate way to find the faulty part is for Ford to analyze their data of faulty power steering vehicles and replace vehicles equipped with sensor serial numbers from specific ranges, manufacturing dates, and manufacturing locations.
The contact owns a 2008 Ford Escape. The contact stated that while driving at approximately 35 mph, the steering wheel seized. The contact had to maneuver to the side of the road. The vehicle was driven to an independent mechanic. The diagnosis was that the torque sensor of the steering column was damaged and needed replacement. The vehicle was not repaired. The contact also stated that the vehicle was repaired under a software manufacturers recall in 2014. The manufacturer was notified of the failure. The approximate failure mileage was 89,000.
The contact owns a 2008 Ford Escape. While driving approximately 55 mph, the power steering seized without warning. The vehicle was towed to the contact's residence and then to the dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 120,000.
The contact owns a 2008 Ford Escape. The contact stated that the steering wheel seized without warning. The vehicle was not diagnosed repaired. The manufacturer was not notified of the failure and the VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was approximately 106,000. Updated 06/15/16 updated 06/15/16.
The contact owns a 2008 Ford Escape. The contact stated that while driving at approximately 35 mph, the steering wheel seized. The contact had to maneuver to the side of the road. The vehicle was taken to the dealer where it was diagnosed that the lower torque sensor needed to be replaced. The vehicle was ot repaired. The contact mentioned that the vehicle was previously repaired under a manufacturer recall related to the failure. The manufacturer was notified of the failure. The approximate failure mileage was 89,000. Updated 04/06/16 the consumer experienced two steering failures. The consumer was informed lower torque sensor needed to be replaced at a cost of $ $1500. Updated 04/20/16.
The contact owns a 2008 Ford Escape. The contact stated that while driving various speeds, the steering wheel seized and the power steering warning light indicator illuminated. The vehicle was towed to the dealer where it was diagnosed that the steering column and the power assist needed to be replaced. The vehicle was repaired. The vehicle was serviced under NHTSA campaign number: 14V284000 (steering) but the remedy failed to repair the vehicle. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 99,348.
The contact owns a 2008 Ford Escape. While driving at various speeds or even at the initial start of the ignition, the steering wheel would lock. The vehicle was repaired under NHTSA campaign number: 14V284000 (steering), but the remedy failed to repair the vehicle. The contact mentioned that the power steering would fail intermittently following the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 100,000.
Lost power steering. Vehicle was stationary. Dealer is claiming that B/C I brought it in to them 10 months ago and had the codes checked (none found at the time), that my recall coverage is now null and void. I would have been better off never taking it in for the recall, as the charges are around $1000 and are exactly what my car is recalled for (electric power steering assist failure.)
I was driving around a corner (on a residential street) going about 20 miles per hour and the power steering went out and I almost ran into a brick mailbox--when it went out, a yellow wrench light came up on the dashboard. I had to have the car towed because the steering was completely locked up and the car was not driveable. Based on my discussion with the repair shop, this is related to NHTSA campaign #14V-284 -- Ford recall #14S05. The repair shop (midas) said it was a faulty torque sensor and indicated that it would need to be replaced at a cost of $889.30. I had the repair made, but I had to schedule a follow-up appointment with Ford because they had to do software updates because the steering wasn't completely right after the first repair. The vehicle has 133,700 miles on it.
The contact owns a 2008 Ford Escape. The contact stated that while driving at approximately 20 mph, there was a vibration coming from the steering column without warning. The failure recurred on several occasions while driving at various speeds. In addition, the contact stated that the vehicle was serviced under NHTSA campaign number: 14V284000 (steering) but the vehicle failed to start after the recall repairs were performed. The failure recurred on several occasions. The vehicle was taken to the dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 82,000.
The contact owns a 2008 Ford Escape. While driving 30 mph, the vehicle experienced a power steering failure. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the steering column needed to be replaced. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 131,119.
The contact owns a 2008 Ford Escape. The contact mentioned that the dealer completed the recall for NHTSA campaign number: 14V284000 (steering). Within 8,000 miles, the eps failed. The contact indicated that the steering wheel was extremely tight and difficult to turn. The vehicle was taken back to the dealer who replaced the torque control sensor for the second repair and the third repair was the steering column, but the failure continued randomly. The manufacturer was notified of the failures and provided no permanent remedy to repair the condition. The contact indicated that the remedy for the recall was not sufficient and the failure could recur without warning. The approximate failure mileage was 87,000.
The vehicle was apparently treated in the past for the affected part due to recall. However, the software update did not remedy the problem. At approximately 95 thousand miles the power steering failed upon start of the vehicle forcing me to complete a 200 plus mile trip without it on a mountainous route. The dealership I took it to said that recall repairs were made in the form of the software update and that they could not provide a recall repair.
I had stopped at a stop to turn right, as I was turning I received an alert and message power steering assistance failure and lost power steering, it did return after a moment or so. When I called the dealer I was told that the recall was closed and to contact Ford to file a complaint and to bring it to them in a few days to have them take a look. Today it happened again on my way to work but resumed working after a moment. When I tried to drive it at lunchtime there is absolutely no power steering and the alert is on full time. It is going to the dealer today for repairs on something that the recall never actually fixed, nothing was replaced when I brought it to the dealer in July of 2014. I feel that this needs to be investigated further since now my car is actually hazardous to myself and others
A D V E R T I S E M E N T S
- Yonkers, NY, USA