This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power went out on steering, this makes it almost impossible to steer the car in traffic, there is a recall on 2008-2011 Ford Escapes; 14V28400 - 05/29/2014. Ford # pscm. 14S05. Took car to Ford dealership, they refuse to honor recall and say my car is excluded from recall even though it has exactly the recall problem. Cost to fix is over $2,500, which is ridiculous since this probably exceed the value of the car. Why do they not honor the recall on my car. Please advise.
The contact owns a 2008 Ford Escape. While operating the vehicle and making a turn, the contact heard three beeps. Afterwards, an unknown warning indicator illuminated and the power steering failed. The contact was able to continue driving to her destination. The vehicle was later taken to an independent mechanic who diagnosed that the torque sensor on the steering wheel failed. Brighton Ford (8240 grand river ave, brighton, mi 48114, (810)-227-1171) scheduled an appointment. The dealer stated that there was no recall and the vehicle was not repaired. The contact continued to drive the vehicle without the power steering failure remedied. The dealer quoted a parts cost of $1,800, which did not include the cost for labor. The manufacturer stated that the recall expired under the previous owner and that there was no warranty coverage. The failure mileage was 122,000.
I was driving my 2008 Ford Escape through a city at around 30 mph. I was trying to make a turn when the steering wheel became very difficult to turn. I had to give great effort to avoid hitting a parked car. This happened with no warning at all. Even after the event, the steering is still un-assisted with no warnings indicating that anything is wrong.
Suspension axle transmission front end while in motion loud clank metal sound. Took to shop and was told drive it until it dies. Too expensive to repair entirerepair of from axel suspension and transmission. I still have 15 months on my loan. No excessive driving and no hard use.
My vehicle lost power steering assist. It had momentarily gone out before while I was driving, but resumed function. When I started my car and began backing out of my driveway, the power steering assist failed and did not resume. There is already a recall, 14V284000 for torque sensors failing in 2008 Ford Escapes, but a recall was not issued for my vehicle.
- Billings, MT, USA
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The contact owns a 2008 Ford Escape. When the contact started the vehicle, the wrench icon illuminated on the instrument panel and the power steering failed. The contact stated that the steering wheel became very difficult to turn in either direction. The vehicle was taken to waikem Ford (4321 Lincoln way East, massillon, oh) where it was diagnosed that the torque sensor was faulty. The torque sensor was replaced, but the failure was not remedied. The steering module was then diagnosed as the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 150,000.
The steering wheel became hard to move when driving and the next day I used it again it was normal. But now I turn it on and the steering wheel moves by itself to one side and I have not use since
Last winter I came out of work to go home. Went to leave and I had no power steering, I had to drive home very carefully, took it to my mechanic and the torque sensor needed to be replaced. Replaced that. It worked for about 7 months then lost power steering again. This time it is the steering column. The part is $1,200 plus ta, this is my mechanics cost!! I dont have money to replace this, I am a single mother and have put more than $7,000 in this truck if I could get rid of it I would. I owe too much money on it!
Received recall letter, took my vehicle in for the safety recall. The Ford dealer, service dept. Said that they performed the recall and everything is good to go. My daughter was driving the car last week and while driving it the power steering went out. 10/02/2019 today we took the car back to the dealership where the recall was done, at first they said it wasn't done and when we produced our service sheet, and then they tried to back tracked and said oh yes we did, but we didn't replace the module because it didn't have the 'codes'. they refused to attend to our concern and said they were not going to look at it or perform the recall because it's beyond the time frame. My issue is they did not do the recall the way it was suppose to per recall dates, my daughter was driving it at the time and was trying to exit the highway.she was really shaken up by it, thank god she was not hit by another vehicle because she couldn't make the turn with extreme use of her arms. They also said that the the recall only identifies vehicles made in Kansas City, so yours may not be affected, we said ours is. But he still did not want to fix the recall on my car. The dealership is -all american Ford, in oneonta, Alabama. 35121
Today is 10/1/2019. I dropped my kids off at school came home and my neighbor son had missed the bus. I was on my way to take him to school when after I started my car my steering wheel wouldn't turn. First I thought I had done something wrong so I parked it and tried to reverse and turn the wheel again same thing happened. My electric steering wheel has gone out or is no longer working there was a recall before I got the vehicle 14S05 but with previous owner. I went to 3 different places saying the same thing how can a recall that claims to be fixed not be fixed thank god my truck was parked already so now they are saying it could cost 800-1800 and I have to take it to a Ford place so disappointed. I purchase the truck in 2017 so approximately 2 years later and this happens.
The contact owns a 2008 Ford Escape. The contact took the vehicle to an unknown Ford dealer to be repaired per NHTSA campaign number: 14V284000 (steering) in August of 2014. The dealer updated the power steering control module software; however, the failure persisted and the steering wheel could not be turned. The manufacturer was contacted and was unable to assist. The vehicle was not repaired. The failure mileage was 197,000.
While driving from midland Texas to el paso Texas on the way back my car started to slow down, on the instrument cluster it stated safely stop this will be the 2nd time this has happened to me I was informed that it can be the mec pump but when calling Ford and putting it in my VIN number it doesn't show that my vehicle is one of the ones that particular has a recall on, it is also having steering issues parts have been replaced, yet still the steering wheel seems loose
Turned vehicle on pulled out of drive way noticed it was very hard to turn, went further down road tried to turn on cross street and still had no give.power steering is completely lost in the car to turn the vehicle I have to use all my strength. Very unsafe to drive with children in the car.
Electronic steering failure. I have no power/electronic power steering. When parked yesterday I started my car and went to move forward only to have no steering. I stopped the car, turned it off, still nothing. Restarted car one more time and steering worked. Today the steering went out and did not come back. I had to drive home with manual steering. I had the entire electronic steering column replace within the last 6 months for a tolal of $1400
The contact owns a 2008 Ford Escape. While driving approximately 35 mph, the steering lost power and the power steering assist indicator illuminated. The contact also stated that the steering column made a lot of noise. The dealer was contacted. The manufacturer was made aware of the failure and stated that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering). The vehicle was not diagnosed or repaired. The failure mileage was approximately 160,000. The consumer stated the power steering issue caused a reinjury to the back.
The contact owns a 2008 Ford Escape. When the vehicle was started, the power steering assist warning indicator illuminated and the vehicle was difficult to maneuver. The vehicle was taken to an independent mechanic where it was diagnosed that the entire steering column needed to be replaced. The vehicle was repaired, but the failure persisted. Several unknown Ford dealers were contacted by telephone and the contact was informed that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 121,000.
A D V E R T I S E M E N T S
- Chicago, IL, USA