This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I had to get the throttle body replaced on my 2009 Escape because the car engine would disengage and the gas pedal would stop working. The car would coast to a stop and I would have to shut it off and cut it back on to get it to re-engage. This happened ever couple of days for a few weeks and then I took it to the dealer. The dealer has had my car for almost a month and claims that there was a bad production batch that caused a national backlog of parts. The call center has been unresponsive and Ford is claiming that I have to pay full price for the part even though I have been without a car for nearly a month.
Truck failed to accelerate from a red light, with pedal completely engaged. Had continued loss power/thrust when I push the gas. This happens so often now, I am not comfortable driving in heavy traffic as I never know if I'll be able to accelerate. Sunday after finally getting home, I was unable to get it to stay cranked when I depress the gas pedal to reverse. This loss of power was exuberated by having the A/C running. First the timing cover leaks at 22, 761, then a pulley falls off the engine at 40,149 spraying oil all over my interior via the A/C. after the pulley was replaced the car would idle high and then started jerking as if it wanted to stall, took to Ford dealership and was told there were no codes, finally had the tech drive with me and he felt the jerking. After three visits for this, in November 2012 at 50,000 I was am told the coil pack needs to be replaced, now at 55, 063 miles I am told it is the throttle body that needs to be replaced" I think I was sold a lemon and in the state of Florida that's illegal. What if I am rear ended due to the horrible craftsmanship of your product"
2009 Ford Escape. Consumer writes in regards to acceleration problems. The consumer stated she was driving in the city, at 50 mph, when suddenly the vehicle failed to accelerate. Her foot was all the way to the floor, but it would not accelerate. She also noticed two symbols, a gas and a wrench light, appeared on the left side of the dashboard. She was able to pull over, and turned the engine off. Shortly after she turned the engine off and started it again, she was able to drive without any problem. She contacted the dealer, and was advised to monitor the situation. On December 21, 2012, as she was driving 40 mph in the city, the vehicle suddenly failed to accelerate again. At that time, only the symbol of the wrench appeared on the left side of the dashboard. The consumer took the vehicle to the dealer for an inspection, only to be told, they could not find a problem.
Letter from congressman brown on behalf of constituent regarding problems with her 2009 Ford Escape; she has an arbitration date on June 28 in columbus, Ohio; please respond directly to the cleveland office the consumer stated the vehicle has been to the dealer on five occasions because the vehicle would jump/lunge while engaging it into drive or reverse. Within the last year, the vehicle began to lung/jump while driving down the highway. The vehicle has also been to the dealer six times for a rear leaking window. The weather striping was replaced, but the leak continued. Recently, when the consumer filled the gas tank, it only registered a half tank. Also, there was a vibration coming from the vehicle while driving 25 mph.
While driving vehicle on busy 4 lane city street vehicle just stopped running. Driver was able to coast to center left turn lane bringing vehicle to a stop. Vehicle would not start and had to be towed. Dealership replaced inertia switch. Concern is if fuel shut off switch (inertia switch) had failed while driving on highway at 70 mph with loss of power steering and power brakes it is any ones guess what the outcome may have been. There was no accident, sudden start or sudden stop to cause the switch to fail.
A D V E R T I S E M E N T S
- Richmond, VA, USA