This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I simply pulled into gas station and as leaving, the power steering went out. I could not turn the vehicle easily. I made sure vehicle was in gear and tried to navigate safely off very busy road. There was no warning or lights or notices prior. The mechanic told me the entire steering column needed to be replaced.
In 2014 I contacted Ford they said they did a computer flash. It was a recall but they did a computer flash well oct 13 2022 that flash recall they did in 2014 on my power steering well it completely went out lost theory I almost killed me and my family now Ford said that you-€™re not gonna take care of it because they consider it was taken care of in the past please this is my second complaint no one has gotten back to me. Let me know what I can do.
The contact owns a 2009 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel locked and became significantly difficult to steer. There were no warning lights illuminated. The contact's daughter was able to pull into a parking lot where she parked the vehicle. The vehicle was later towed to the dealer where it was diagnosed that the steering column assembly needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 65,000.
I was driving the vehicle the power steering went out. They told me it-€™s electric power steering. They did a computer flash in 2014.I showed it was a summary print out for a safety recall they never change the parts they just did a computer flash, and now the part is completely out and he told me you-€™re not gonna fix it.
The contact's father owns a 2009 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 63,000.
- Saugus, MA, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2009 Ford Escape. The contact stated while driving approximately 65 MPH the steering wheel became difficult to turn to the left or the right. The contact stated that the steering wheel had started to jerk to the left. The contact stated no warning light was illuminated. The contact stopped the vehicle and shifted to park and turned off and restarted the vehicle several times however, the power steering failed to return to full functionality. The contact stated that the failure was intermittent but eventually the power steering had completely failed. The contact had driven the vehicle to a local dealer, where it was diagnosed and determined that the steering column needed to be replaced, additionally code B1342-2F PSCM internal fault had been displayed on the dealer diagnostic code reader. The vehicle had not been repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering) and felt that his vehicle should have been included in the recall. The manufacturer had been informed of the failure. The failure mileage was approximately 191,000.
The contact owns a 2009 Ford Escape. The contact stated while driving 10 MPH and making a turn, the vehicle lost power steering functionality. The check engine warning light was illuminated. The contact was able to drive to her residence by using physical strength to steer the vehicle. The vehicle was then taken to an independent mechanic where it was diagnosed that the steering column needed to be replaced and the failure was associated with NHTSA Campaign Number: 14V284000 (Steering). The independent mechanic referred the contact to the dealer. The local dealer was notified of the failure and informed the contact that the vehicle was previously repaired under the recall in March of 2015. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 180,000.
The contact owns a 2009 Ford Escape. The contact stated that while driving approximately 25 MPH, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. The cause of the failure was not determined. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 166,000.
The contact owns a 2009 Ford Escape. The contact stated that while driving at approximately 45 MPH, the electrical power steering became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic. The local dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and referred contact to the NHTSA Hotline. The approximate failure mileage was 115,000. The consumer stated the entire steering system would need to be replaced and the cost would be as much as $3500 to $5000+.
I recently bought the vehicle from my aunt... I found there is a recall for the same year model made in Kansas city just as mine is... it's a 2009 escape made in KC... but yet it is not showing for the safety recall regarding the power steering.... I have no power steering... it's has shown the fault I power assist on the dash with the change needed warning info.... why is it that y SUV on everything I have read shows that one should have been included but is not... I also need to take it to the nearest ford center to have other repairs made too
Intermittent failure of power steering, beginning at startup-€"at each startup, power steering either worked or it didn-€™t. After one month, power steering failed entirely. Vehicle is still drivable, but with no power assist to steering. My mechanic says the power steering control module requires replacement. There is an active recall for this exact failure that applies to my model and year, but Ford customer service says it does not apply to my VIN, and will not tell me exactly why. Internet forums show this failure is common and often not covered under recall. Ford no longer manufactures the necessary replacement part, and my mechanic so far has been unable to find a used replacement.
The contact owns a 2009 Ford Escape. The contact stated while driving approximately 25 MPH and attempting to make a left turn, the steering wheel became difficult to steer. There was an unknown warning light illuminated. The contact was able to steer the steering wheel with the assistance of her son. The contact also stated that the vehicle overheated the day prior to the steering failure. The contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 64,300.
The contact owns a 2009 Ford Escape. The contact stated while driving 55 MPH, the vehicle lost power steering functionality. The contact was able to drive home safely however, the failure persisted. The vehicle was not diagnosed. The dealer was not contacted. The manufacturer was contacted and informed the contact that the vehicle was not under call. The failure mileage was 160,000.
Steering assist failure. The steering assist failed without warning, no lights or indications. I had my car checked on a trouble code scanner and it showed the failure. There appears to be a recall from Ford for this problem, but not all vehicles were included. It should be all vehicles, not just some. I can see on this site alone there are at least 64 complaints for the same issue, all are not covered under the recall. The fact that so many are experiencing this problem, might warrant a revisit on extending the recall to more vehicles. To have this repaired by a dealer without a recall is extremely expensive for something that is a safety concern.
First steering column locked with less then 65,000 miles. Now power train wrench light warning popped on less then 80,000 miles. Throttle body issue forcing car into limp mode leaving driver in danger on the road
While driving, my electric power steering failed. There is no warning light or system notice to indicate that this was going to happen. My daughter and I almost wrecked due to this issue. Now I have no way of knowing what the real issue is. I noticed my truck wasn-€™t included in the recall but it definitely should be. I almost lost control of the vehicle when this happened and it could have been catastrophic.
The contact owns a 2009 Ford Escape. The contact stated that while driving at various speeds, an abnormal clicking sound was coming from the steering wheel as the power steering assist failed to operate as designed without warning. The contact had taken the vehicle to an independent mechanic where the power steering motor was replaced; however, the failure recurred. The vehicle was then taken to a dealer and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was also notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was unknown.
The contact's friend owns a 2009 Ford Escape. The contact's friend was reversing out of her driveway at approximately 2 MPH, when the power steering failed to make it difficult to turn the wheel in either direction. The contact's friend stated she noticed no warning lights were illuminated. The contact's friend had the vehicle towed to an independent mechanic, who diagnosed that the electric power steering assist had failed and needed to be replaced. The mechanic stated that the manufacturer had issued a recall related to the failure; under NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 81,000.
The electric power steering malfunctions and yes it would be available for inspection upon request. No I have not had a dealer or service center confirm this problem and it's not been inspected by police, insurance representative etc. There was no warning lamps, or symptoms of any kind prior to the failure. The first time this occured I was backing out of a parking spot and it was extremely hard to turn my steering wheel and the vehicle had no issues when I parked. I found that if the battery was unhooked for several hours the steering would work properly again for a period of time but, I never know when it's going to stop working again. It's my understanding there has been a recall on some vehicles for this issue but unfortunately my vehicle didn't fall under the recall. I have saw several complaints of this online when investigating the problem and really wish something would be done because I don't undetstand why some 2009 Ford Escape have a recall for this problem but not all 2009 Ford Escape when it's obviously a problem for more Escape's than just the ones with the recall.
A D V E R T I S E M E N T S
- Smithfield , VA, USA