This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought my 2009 Ford Escape new. The power steering system has completely went out. Before it completely went out the stirring would work, and then it would stop working until about six months ago it completely stopped. I went to the dealership and asked how much it would cost and I was told around $1400 and at this time I can't afford to get it fixed. So then I started researching with my VIN number. My vehicle was assembled at the Kansas City plant. And I have spoken with several helpful people but I have not had anyone actually investigate this. I'm able to drive the vehicle but only in emergencies. Because it will turn just not easily as it should. Thank you. I am almost positive it's the power steering system. With I have been told that the electric panel will have to be pulled out for the part to be installed. Also I was given a recall 14S05. Hopefully with the documentation I uploaded and the recall
Ever since I bought my used vehicle about half a year ago from a dealership, I started having power steering problems with it, in which it would just randomly go out whenever I was driving and the circumstances didn't matter (no certain speed, or turning, it was all random). I could be driving on a 70 mph highway, a 20 mph town, mid-turn, or just driving straight for several miles and the steering wheel would lock, and would only temporarily fix itself if the car was turned off and back on. My vehicle has electrical power steering that doesn't require fluid, and was on a recall for the power steering to be fixed. We weren't aware that my car had been taken back for this recall, so we took it to an actual Ford dealership where they told us that it had already been 'fixed', where they had reprogrammed the sensor in the electrical power steering. The only thing that I don't understand is why the repairs to fix it are so expensive (they told me almost $3900 in total, and that I would be responsible for paying the full amount, because as far as Ford was technically concerned, they had fixed the problem) when it's still having the exact same problem as before, so whatever fix that they did didn't work.
While driving my vehicle to work, I lost my power steering. I had to make a turn and nearly struck another vehicle. I was doing only 20mph when this occurred. When I turned off my vehicle, then turned it back on and the power steering assist came back on. This has happened several times, including when traveling down a steep mountain pass at 65mph. There has been a few times when the vehicle was parked and went to start it, that the electrical power steering assist failed to come on. When my husband and I troubleshooted the loss of the power steering, we discovered that there was a recall on the vehicle due to loss of the electrical power steering assist. I was never notified of this recall. I inherited this vehicle from my mother and she and my step-father were never notified of this recall. The vehicle is currently parked in the garage until the vehicle can be towed to be repaired.
The torque sensor for my call was repaired due to recall by the previous owner. The recall issue related to torque sensor failure has reoccurred and has nearly caused me several accidents due to loss of power steering. Ford refuses to acknowledge that this is an ongoing issue.
Drove my car to my destination without any problems parked it, went in to visit husband in hospital was there for six hours came out started my car to leave and had an idiot light pop up that said power steering assist fault and I suddenly had no power steering. No warning signs leading up to it or anything. It was extremely cold with a 25 below wind chill and snowing heavily endangering my safety to get home. I looked up the problem and there was a recall on 2008 to 2012 Escapes but when I called and reported my VIN they said my call was not part of the recall, how can my car not be a part of the recall when it did exactly what was explained would happen in the recall. I feel I should not be responsible for faulty parts that are known for this issue and if I cant get this resolved I will contact an attorney, file a complaint with attorney general, and the better business bureau. This is not and issue I have caused thus is clearly an issue you have had with several other vehicles or a recall would not have been issued.
- Delavan, IL, USA
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The contact owns a 2009 Ford Escape. The contact stated that the power steering failed intermittently while driving at various speeds. The contact had the vehicle was taken to an independent mechanic who reprogrammed the power steering module. The vehicle was repaired however, the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 200,000.
Steering has tension without warning have to stop kill the car wait. Restart. To reset...any sudden turns are a safety hazard.!!!!!!!! there should. Not be an expiration on such an important safety recall
Power steering stopped working in the middle of a two lane mountain road. Almost causing me to go over the side of the mountain. I was able to use brute force to get back into my lane and avoid an accident.
The contact owns a 2009 Ford Escape. The contact stated while starting the vehicle, the power steering fault message was displayed on the instrument panel. The vehicle was taken to milnes Ford (333 E. genesee St, lapeer, mi 48446) where it was diagnosed with a steering shaft torque sensor malfunction. The contact stated that the vehicle was repaired under NHTSA campaign number: 14V284000 (steering) in 2015 however, the failure occurred. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 202,000.
Ford Escape ive owned for over 10 years. Loved it until now. It was parked in garage. Started it and began to back out straight, to go to work in the morning. Couldnt turn the steering wheel. Took to mechanic, he said the code reads power steering control module code. Suggested I take it to the dealership because it is a listed recall. 14S05. Dealership said the software had already been updated for this VIN and they would't fix it. Its obvious the software update didn't fix it, and Ford is not standing behind their vehicles or their long standing customers. Very disappointing. Now im forced to pay for a very expensive repair, and have been carless for over a week. Luckily I was just backing out the driveway, it could have been much worse if I was driving.
My Ford Escape hybrid steering wheel started to exhibit odd behavior as we were driving to hike a trail in mill valley. The wheel would pulse/turn to the right a little bit real quick and then go back to normal. This happened 3 times while waiting at a red light. The light turned green and all was normal again as we drove another 5 miles to our destination. We got out of the card and hiked for about 90 minutes before returning to the car. Once I started the cad, I noticed the steering wheel was very hard to turn. I had to drive 2 hours home from the hike location with absolutely no power steering assist. I took the cad into our local Ford dealership and was formed there are no active recalls for our VIN and it will cost over $2000 to replace the faulty electronic steering column. Also worth noting, we purchased this 2009 Ford Escape hybrid brand new at 300 miles. At just 4,000 miles, yes 3,700 miles later, the steering column went out and Ford replaced it under warranty (of course). So now, here we are again, about 100K miles later, and the steering column they put in is again faulty, and they are unwilling to do anything about it, wanting me to pay the full $2K+ to replace it and for labor.
My 2009 Ford Escape's power steering suddenly failed while attempting to back out of my driveway. The dashboard information area read 'power steering assist fault'. upon further investigation, I found out that there was a recall on this make and model for this exact problem. When I called the dealer to get it fixed, they told me my vehicle is not on the recall list. I don't understand this seeing that my vehicle has the exact problem that they are recalling these vehicles. Why is that??
The electrical power steering stopped working when starting the car. My Escape became very hard to steer. When I searched my VIN there is no recall on this model but is a common problem.
My vehicle started having issues with the steering on the week of 1/24/2021. Steering wheel will shake/vibrate when stopped or at low speeds. On 2/5/2021 when I turned on my vehicle I had a power steering assist error and no power steering. Code pulled was B2278 for power steering torque sensor. Contacted my local Ford dealer and since the recall(14S05) was closed out because they had done a software update for it, I am not able to get it fixed. Even though the same issues and error codes are associated with this recall.
My power steering keeps going out when I am driving and my car was recalled for it but they never replaced it and they said they scanned it and nothing was wrong but now it's acting up and Ford won't fix it.. it was recalled for this.. I believe they should fix it I have almost wrecked twice..and when I start it up and it don't want to work do you know how hard it is to steer?
I have a 2009 Ford Escape the electric steering went out on it while driving on the interstate it is very hard to steer I replace the torque sensor that did not work
A D V E R T I S E M E N T S
- Boaz, AL, USA