This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Ford Escape. The contact stated that the steering wheel was difficult to steer while driving. There were no warning lights illuminated. The contact stated that the failure was intermittent. The vehicle was not taken to a dealer. The contact stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 57,658.
When driving power steering goes out. Power assist light comes on. Called Ford and they state this VIN is not affected and its only on a select # of VIN's. find this hard to believe when there are 591 complaints with the same issue. Mileage is at 122,000 for this issue. Vehicle has not been repaired yet at this time.
The contact owns a 2009 Ford Escape. The contact stated while driving 45 mph, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was driven to her residence. Valley Ford located at 910 S 1st St, yakima, wa 98901, (509) 453-3125, was contacted and made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of failure. The failure mileage was approximately 107,000.
My Escape's steering wheel began locking up when I would start the car. I was able to get it working after restarting it a couple times, and thought nothing of it. After awhile I took it to my mechanic, who told me the steering column would need to be replaced at some point but it was not urgent. He greased my wheel to make it less susceptible to locking up, which worked for a bit. The wheel started locking up again when I would start the car, and it got harder to fix it over time. It eventually started locking up while I drove, so I had it towed to a different mechanic near me. They told me to take it to a Ford dealership in lexington, ky, where it was not serviced. I was told again I need a new steering column because my power steering was out by both mechanics. I took it to yet another mechanic, where I was told the same thing. It still has not been fixed. My Escape has already been fixed under the previous steering recall, but this is happening to a lot of people that own Escapes recently, and it will result in a horrific accident if not fixed.
- Louisville, KY, USA
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Vehicle loss of steering power assist while driving at low speed, hard to steer vehicle after shut off engine and restarted the steering control worked again but it continue having the problem. The vehicle was in motion when it lost control of the power steering causing my wife to struggle with steering wheel to get off the road. It happened on a city street. Several youtube videos explained that this happens to other vehicles as well as my wife. This vehicle was taken a few years back to a Ford dealership to be worked on on a pscm for the steering wheel motion sensor when this issue happened the first time.
The contact owns a 2009 Ford Escape. The contact stated while his friend was starting the vehicle, the steering seized with the power steering assist warning light illuminated. The vehicle was not drivable. The vehicle was towed to hennessey Ford atlanta located at 5675 peachtree industrial blvd, atlanta, ga 30341, (470) 602-2073. The dealer was made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was informed of failure. The contact was informed that the vehicle was serviced in 2014 under NHTSA campaign number: 14V284000 (steering) prior to him owning the vehicle. The failure mileage was approximately 137,850. The consumer provided reports, repair orders, as well as recalls for this vehicle.
Was driving and all of a sudden the power steering stopped, talked to dealership to work with me said there is no recall but II did find it the number is 14V284000. Or recall 14S05. The Ford company is monarch Ford in exeter, calif. Please help I drive for my business.
The electronic power steering went out completely while driving. Luckily I was close to home and able to veer into my driveway. If this had happened when I was driving downtown it would have caused a serious accident. There is not recall for my VIN number, however, other recalls have happened for power steering failure on other vehicles. This should be a recall asap before someone is killed and Ford has a big lawsuit.
The contact owns a 2009 Ford Escape. The contact stated that while driving 35 mph, the steering wheel stiffened without warning. The contact stated that excessive force was needed to steer the vehicle. The contact spoke with webb Ford, Inc. (9809 indianapolis blvd, highland, in 46322, (219) 924-3400) by phone and was informed that the vehicle was previously repaired under NHTSA campaign number: 14V284000 (steering) but offered no further assistance. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 96,000.
When driving, the power steering goes out completely, thus making it very difficult to steer the vehicle. The vehicle steering failed in motion. This dangerous condition occurred a couple of times until it finally failed permanently. Checking for recalls, my mechanic noted a recall for this vehicle model and year, but it did not include this VIN..
The contact owns a 2009 Ford Escape. The contact stated that when the vehicle was started, he was unable to turn the steering wheel. There was no warning light. The vehicle was taken to an independent mechanic and test driven. The mechanic stated that the torque sensor failed and needed to be replaced. The vehicle was taken to smith town Ford (440 East jericho turnpike, saint james, NY 11780, (631)265-2340 to be diagnosed. The dealer confirmed that the steering torque sensor had failed. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The contact was informed that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was 122,000.
I always have trouble with the ignition I have to try many ways to get it to start the key has to be turned certain ways and it is a struggle every time and I have it turns the steering wheel it is in the shop now because of this issue.. I have had trouble ever since I have had it I cannot just put the key in and start it I have to play wiht it every time
The contact owns a 2009 Ford Escape. The contact stated while driving 55 mph, the screen display started beeping. The vehicle loss power steering assist, requiring extra effort to steer the vehicle. The contact drove the vehicle to an independent mechanic and was informed that similar vehicles were subjected to a recall on the steering. Hoffman Ford (5200 jonestown rd, harrisburg, pa 17112, (717) 657-1600) was contacted and the contact was informed that the VIN was not subjected to a recall. The contact was provided an estimate of approximately $3,000 to have the steering column replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 207,000.
The power steering went out without warning. I had driven it to an appt. With no problems and didn't have power steering when I came out 10 min. Later. I read where there was a recall which didn't include my vehicle. This could cause an accident and I feel Ford should repair all of the vehicles with this problem at no cost. I am the original owner of this vehicle and have always had it serviced at the dealership.
I turned on the vehicle and couldn't move the steering wheel. I turned it off and the on and it worked ok. 3 days later I turned it on again and couldn't move the steering wheel again, this time turning it on and off didn't work. I can't use the car.
I got in my car to drive mid March 2020 and when I turned the key the car started but my steering wheel was stuck and wouldn't turn! I was shocked and tried it again but still the same issue. I look up the problem for the year of my truck a 2009 Ford Escape hybrid and found they had a recall for this same problem from 2008 to 2012 vehicles, so all I want is my truck fixed at a dealership. I called the Ford corporation recall number and they said my vehicle didn't qualify I was wondering why as this is a serious problem you can get in a car crash and die I have a 10 year old son and I am disabled I need my truck to work.
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- Poughkeepsie, NY, USA