This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact's aunt owns a 2009 Ford Escape. The contact stated while his aunt was driving 35-40 MPH, the vehicle lost power steering functionality inadvertently. The message "Steering Torque Sensor Failure" was displayed. The contact's aunt was able to veer to the side of the road. The vehicle was towed to the residence. The vehicle was then taken to the nearby dealer, where it was diagnosed that the torque sensor needed to be replaced and that the failure was related to the NHTSA Campaign Number: 14V284000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 168,054.
While making a turn the power steering stopped working, the steering wheel jolted straight, giving me the only option to drive straight versus making the turn. From that point the power steering randomly works.
The power steering goes in and out. The car is very hard to start when the key is turned and sometimes it would take several tries to get it started. Now it won't start at all I changed the Ignition switch and it still doesn't start.
The contact owns a 2009 Ford Escape. The contact stated while driving at various speeds, the power steering assist became disabled. A clicking noise was coming from the steering column. The check battery warning light was illuminated. The vehicle was not taken to the dealer to be diagnosed or repaired. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The approximate failure mileage 200,000.
While driving, the power steering kicked off and made it extremely difficult to turn, which was very dangerous. This has happened intermittently 6-9 times over the past several days, it appears the fault is getting worse and happening more frequently.
- Columbus , MS, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2009 Ford Escape. The contact stated that while driving at various speeds, the vehicle experienced intermittent power steering failure. There was no warning light illuminated. The contact stated that excessive force was required to steer the vehicle during the failure. The contact called a dealer and was informed that the VIN was not covered under NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not repaired. The failure mileage was approximately 140,000.
The contact owns a 2009 Ford Escape. The contact stated while pulling out of a parking lot at 20-25 MPH, the vehicle lost power steering functionality. The contact was turned off and restarted the vehicle several times; however, the failure persisted. The contact was able to drive the vehicle at low speed by using physical force to steer the vehicle. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 150,000.
The contact owns a 2009 Ford Escape. The contact stated while driving at various speeds, the vehicle experienced intermittent power steering failure, without warning. The contact also stated that excessive force was required to steer the vehicle during the failure. The contract called a dealer and he has scheduled an appointment for a diagnostic test. Upon investigation, the contact discovered NHTSA Campaign Number: 14V284000 (Steering) which he linked to the failure; however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that his vehicle was not under recall. The vehicle was not repaired. The failure mileage was approximately 140,000.
The electronic steering on our 2009 Ford Escape Hybrid stopped working. We responded to the 14S05 recall. Our dealer reprogrammed the system and that seemed to work, however the problem is not with the program, the issue as shared with us by the Ford dealer is with The torque sensor or the electronic steering switches that are affixed to the steering column. The repair per the dealer is to replace the steering column. The software was not the issue, the Ford components are the issue. The recall letter states that "...the dealer may need to replace the torque sensor or the steering column. This service will be performed free of charge (parts and labor). But now Ford will not authorize the repair since the it was 'fixed' previously with software. A correction that ultimately failed. Ford's customer service is unwilling to acknowledge this reoccurring issue as shown by the complaints here. From Ford's perspective they believe the dealer is at fault for not undertakign the proper correction, when the dealer was first advised to address the problem with software. I.e. the cheaper solution. Ford has a know component failure issue that it is refusing to address.
The electronic steering on our 2009 Ford Escape Hybrid stopped working. We responded to the 14S05 recall. Our dealer reprogrammed the system and that seemed to work, however the problem is not with the program, the issue as shared with us by the Ford dealer is with The torque sensor or the electronic steering switches that are affixed to the steering column. The repair per the dealer is to replace the steering column. The software was not the issue, the Ford components are the issue. The recall letter states that "...the dealer may need to replace the torque sensor or the steering column. This service will be performed free of charge (parts and labor). But now Ford will not authorize the repair since the it was 'fixed' previously with software. A correction that ultimately failed. Ford's customer service is unwilling to acknowledge this reoccurring issue as shown by the complaints here. From Ford's perspective they believe the dealer is at fault for not undertakign the proper correction, when the dealer was first advised to address the problem with software. I.e. the cheaper solution. Ford has a know component failure issue that it is refusing to address.
The contact owns a 2009 Ford Escape. The contact stated that after starting the vehicle, there was a loss of power steering assist. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering control module (PSCM) needed to be replaced. The vehicle was not repaired. The vehicle was then towed to a local dealer, where the contact was made aware of NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The approximate failure mileage was 91,300.
The power steering suddenly stopped working. I checked for recall and there was one- however it says not for my vehicle- but others of the exact year, make and model. It concerns me that a problem was identified yet they might not be fixing every vehicle it effects. I highly doubt it is a coincidence that this exact issue is happening to my car that has happened to so many others of the same model/year out of the blue.
Electric power steering assist just stopped and car was stuck. I couldn-€™t move. Very scary I could went over the hill and crashed. I cannot find the receipt it was a used electric power steering column. I am afraid to drive car now because it-€™s used. Ryder auto specialist should have a copy. Their phone number is [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
I really don't understand why my vehicle is not on the recall list getting the power assist steering fixed. Ford has been my brand of vehicles for as long as I began driving and it seems like they don't give a damn about loyal customers. My wife has been in 2 minor accidents because of the faulty power assist steering. I have the exact same SUV they recalled and it is extremely dangerous for my wife when the power steering quits while driving, and it gets worse because it will just starting working again while driving with no warning what so ever. God forbid something bad happens to her because of a very dangerous defect that Ford refuses to fix. I have had to accept that Ford vehicles are no longer safe to operate, and also their corperate executives are not concerned with the lives they knowingly put at risk 24 hours a day 365 days a year. #FUFord. #Buy Dodge # pure trash
This vehicles has a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.
The contact owns a 2009 Ford Escape. The contact stated while exiting a parking lot, the steering wheel became firm. The contact was able to drive the vehicle back to his residence. The vehicle was taken to an independent mechanic and the contact was informed that the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 277,000.
Ford Motor Company "Ford" is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering "EPS" assist. Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash. Remedy: Ford will notify owners, and dealers will update the software for the power steering control module "PSCM" and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
The contact owns a 2009 Ford Escape. The contact stated that while driving at slow speeds, the steering wheel became difficult to maneuver. The steering assist fault light is illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V284000 (Steering). Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 143,224.
The contact owns a 2009 Ford Escape. The contact stated while pulling into a parking lot, the steering wheel became difficult to maneuver. The message "Power Steering Assist Fault" was displayed. The contact was able to park the vehicle. The contact turned off and restarted the vehicle; however, the failure persisted. The contact was able to drive the vehicle to her residence by using physical strength to steer the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 168,000.
A D V E R T I S E M E N T S
- Kansas City, MO, USA