This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Escape. The contact stated that there was a leak coming from the roof rack, which caused rust. The dealer diagnosed that the roof rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 60,000.
My vehicle was parked and I was loading my cargo area. As I closed my lift gate, the rear glass exploded. There was nothing that could have poked the glass to shatter it. The broken glass covered me and actually, somehow managed to send shards in front of my front bumper. Thank goodness there was no one else within 10 feet of my vehicle.
Driver side rear window would close, an hour later the rear lift gate would not open. There is no way to open the lift gate from inside car, if we were in an accident and needed to get out through the back.
One day closed the rear hatch glass and the hinge holding the glass in place fell apart due to corrosion. Now the window is barely hanging on only with the help of the latch locking it in place. Not a sufficient amount of anti-corrosive used on the metal to protect it. Now have to drive around with it barely hanging on until the replaces parts I ordered come in because they could only be found on the internet. Also too the weatherstripping around the window is not plush enough I think to protect the inside from water damage which also lead to the whole liftgate failing to open anymore. I feel Ford should take responsibility for the poor craftsmanship they did when first building the car. And I know I'm not the only one with this problem but I'm sure others fail to report it to the proper Agency.
- Brick, NJ, USA
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From the time we first bought the Escape (new) the battery light has came on at random times. We have taken in and dealer said there is not an electrical problem. When we drive the car and have the heat or air on it will randomly turn off and then a minute later come back on full blast. I also have rust under wheel wells that Ford said they would not cover because it did not preferate the body but is clearly creeping up the uouside of the rear quarter panel as well. I have seen this on many of the same year Escapes. When I pushed for results they opened an investigation then came back and said they would split the cost with me which I believe should be fully covered since it was still under the 5 year unlimited mileage body coverage. Also, my wife was driving the vehicle last week and it randomly stalled on her causing her to pull off the road. Safety is becoming a concern. Not pleased with results given.
Right rear window suddenly dropped down and does not work. We were told that the "cable burned out." A few months later the front passenger window, did the exact same thing. Vehicle was parked both times. Stationary.
The tail gate and rear passenger door have extensive rust. The tail gate has rusted to the point where it cannot be repaired according to the local Ford body shop.
When a driver was travelling down the highway, the hood flew up on this vehicle that we use for a company vehicle. This also happened to another Ford Escape the company has, year 2006, that I also filed a complain on as it is a major safety issue with no current recall.
When closing the rear hatch on my 2010 Ford Escape, the rear window exploded leaving glass shards throughout my driveway and out into the street. There was nothing blocking the closure and normal force was used to close the hatch.
Liftgate would not open. I was told it was not covered and I had to pay $278 to the dealer. Now I see there is a service bulletin covering this problem, for this year car; but my VIN was not covered, according to Ford the day I had it repaired.
I was pulling into a parking spot at a cvs pharmacy, about to put my car in park when it surged forward and into the doors of the store. I was not injured but mortified that I could have killed someone. When I received the recall notice I took my vehicle to five star Ford in plano, tx. Today, I had my state inspection yesterday and asked if they could pull up the trouble codes on my computer. The manager told me that the shop's computer couldn't but he had his own code reader that would show the complete record. He did and told me it was erased and there was nothing on it. Five star Ford in plano is the only place my car has been to that could possibly do this since the accident. I asked them at that time if I could get a transcript from the computer but they said they couldn't do it.
I had just turned left under an underpas and was in the middle lane under an overpass I remember thinking "wow. This is apowerful engine." A car was coming in front of me and when I brake it did not slow down and I hit the car and that's all I remember when I came too the horn was blowing and two people were pounding on my windows and my emergency bag had deployed, I was released. They gave me first aid until the ambulance came, treated me and took me to the emergency room. The other driver was not injured. They kept me overnight. I believe because I had a concussion. I was very confused. They kept me overnight and went home the next day. The damage to my vehicle was in access of $16,000.
The contact owns a 2010 Ford Escape. The contact stated that the rear door hatch would not open. The vehicle was diagnosed taken to the dealer, who stated that the rear hatch actuator switch had failed. The manufacturer was informed of the defect. The VIN was not available. The failure mileage was 120,000.
8 am removing packages from rear of Escape. Upon simply closing the hatch door, the glass shattered to bits. I have opened and closed that hatch door dozens of times. It closes well. No need to slam. Shocks balance well. I checked the web and found many similar occurrences. I immediately recorded (camera) the aftermath with the hopes that Ford may come to the pump. I had the car fixed at the dealer $1200 out of pocket. Ford Canada will not even acknowledge the NHTSA #10039131 tsb 10-22-10 per phone call to Ford help line.
On Dec 24th we were loading up gifts into our trunk. I closed the trunk boom the back rear window blew out. Now it will cost me close to 500$ to fix this should of never happened. I know many complaints have been made about this. Thanks.
A D V E R T I S E M E N T S
- Los Angles, CA, USA