This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving, the wrench light comes on and the engine loses power. When I turn the engine off and back on the light may go out but will come on again after driving. I was told by the dealer this is problem with the throttle. I have had this repaired twice, the first under a recall. I had to pay for the second repair. Now it is happening again all within about 2 years. This is very dangerous while driving in traffic and at highway speeds. I was told that this is due to a faulty part that Ford knows about. This needs to be corrected asap before someone is seriously hurt because of it.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Suburban Ford in waterford, mi was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Recall issued December 2010. Several phone calls made to two local dealerships for repairs as some pf the issues identified have been noticed during refueling of vehicle. Then in January 2017 appointment was made to address issue and after lengthy wait service was not preformed because parts were not available. As of this writing still nothing from Ford Motor Company to address this fuel issue that could increase the risk of fire.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was contacted and made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
While driving my 2010 Ford Escape XLS 4 cylinder, the truck stalled and cut off during driving. Lucky I was able to pull to the side of the road. I started the truck back after 30 minutes, the truck drove and again with no warning the truck started to stall and cut off. The just started to happen out of no where. I bought the truck used and still paying on it. The warranty that I purchased ran out at the beginning of this year. This was a very dangerous situation; this happen right during rush hour traffic and by the grace of god I was able to pull to the side. I did manage to get the truck home but after reading multiple complaints regarding the same issue, I feel like this should of been looked into by Ford for a possible recall. From what I am getting this is from a known issue with early model Ford Escapes "electric throttle body". I was on a street when this occurred while driving straight at 34 to 40 miles per hour.
The contact owns a 2010 Ford Escape. The contact stated that NHTSA campaign number: 16V777000 (fuel system) exceeded a reasonable amount of time for the repair. The contact observed fuel leaking in the rear driver/middle area of the vehicle in December of 2016. The contact took the vehicle to the local dealer (northgate Ford, 8940 colerain ave, cincinnati, oh, 45251) where it was diagnosed that there was a fracture in the fuel supply port. Due to the cost of the repair, the contact did not have the vehicle repaired. In January of 2017, the contact received the recall notification. The dealer (northgate Ford) was made aware of the failure three times since the recall, and stated that the parts were unavailable. The manufacturer was not contacted or made aware of the failure. The failure mileage was approximately 66,615. Parts distribution disconnect.
The contact owns a 2010 Ford Escape. While driving, there was a strong fuel odor in the vehicle. The contact lowered the window and noticed that the fuel odor was more pronounced. The contact lowered the window and turned off the air conditioner, which aided in minimizing the odor. The contact experienced an allergic reaction from the fuel odor, but medical attention was sought. The vehicle was taken to sunrise Ford (located at 5435 us-1, fort pierce, fl 34982, (772) 461-6000) to be diagnosed, but the mechanic was unable to duplicate the issue. The vehicle was included in NHTSA campaign number: 16V777000 (fuel system, gasoline). The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 44,713.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the dealer. J.C. lewis Ford Lincoln of statesboro (located at 12130 highway 301 S, statesboro, ga) was contacted and stated that they never received any parts from Ford. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact took the vehicle to tuttle click Ford (located at 43 auto center dr, irvine, ca 92618) who stated that the recall part was not available. The contact stated that there was a fuel odor inside the vehicle. The contact took the vehicle to an independent mechanic who advised him not to drive the vehicle. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage and VIN were unknown. Parts distribution disconnect.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (first choice sweet water Ford, located at 1264 dewar dr, rock springs, wy 82901; (307) 382-2519) confirmed that the parts would not be available for the recall remedy until four to six months. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to O'meara Ford at (303) 254-5250 (located at 400 w 104th ave, northglenn, co 80234) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline) and stated that the remedy and the part was not available within a reasonable time frame to schedule the recall repair. The dealer (Ford country, N gibson rd, henderson, nv 89014, (888) 360-8509) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine indicator and check fuel message illuminated. The contact took the vehicle to the chapman Ford of horseman dealer who read the diagnostic code and cleared it to have the message and warning indicator disabled. Shortly after, the same warning indicator and message returned. The contact took the vehicle to a certified mechanic who verified the same diagnostic code and informed the contact that the warning indicator and message would more than likely continue until the recall remedy was completed. The manufacturer was made aware of the failure and informed the contact that the part for the recall repair would not be available until October of 2017. The approximate failure mileage was 128,000. VIN tool confirms parts not available.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline) months ago. The manufacturer failed to supply the remedy and parts for an extended period of time. The contact stated that fumes emitted inside and outside the vehicle. The dealer (village Ford, 23535 Michigan ave, dearborn, mi 48124, (313) 565-3900) was contacted. The manufacturer was notified of the failure. The failure mileage was not available.
The car will jump during acceleration. We receive diagnostic trouble code alerts from verizon hum. Which is a smart device connected to the car. This recall date is Oct 24, 2016, but Ford corporation states they do not have replacement part. Recall says it can cause fire. Ford will not correct issue unless gas is smelled.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called four seasons Ford (601 duncan hill rd, hendersonville, nc 28792, (828) 693-4281) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A local dealer was called richmond Ford West located at 10751 w broad St glen allen, va 23060 where it was informed that the recall remedy parts were on back order. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available....updated 08/31/17
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