This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power Steering failed while driving at approximately 50 miles per hour. The power steering assist light came on, I was able to pull the vehicle over but it was quite difficult. Checked for power steering fluid and this vehicle is not equipped with it, all seems to be electronic. What I didn't realize at that time was when the power steering goes your all wheel drive goes which makes it twice the hazard in the winter. I am thankful the roads were not icy as I probably would have crashed. There seem to be many recalls for this particular issue but not on my vehicle VIN.....why is that" Do I need a dealer to give me a failure report? Will Ford fix this" I await your reply, thank you for your time.
As everyone is aware, Ford had a recall on 2010 escape, Recall # 14S05 - Electronic Power Steering that I took in to Ford 9-20-2016, recently the power steering Failed, and I am Thankful no one was on a road driving with a hard turn, then losing power steering that could possibly hurt or killed someone, my daughter usually drives this car with my grandson whose 22 months old, if the outcome would have been a fatality of one or both my daughter, and grandson, I would without a doubt have hired an attorney. I am shocked NHTSA is not pursuing this any longer, I hope you change your position, and make ford replace the torque sensor, that its not a matter of if it goes out, but when. My understanding is there are about 1,000,000 cars possibly more, with this issue, if the cost to repair were $500 a car for parts and labor, that would be a cost to Ford Motor Co. 1/2 BILLION DOLLERS or more, I hope its not money talking.
Power steering failed and information panel shows 'POWER STEERING ASSIST FAULT'. There was a prior recall 14S05 from Ford which was completed (software reflash) by previous owner. We purchased the vehicle in November, 2017, with the mileage at 71,000 and the current mileage is 117,000 The steering wheel vibrated off and on without any errors shown beginning about 85,000 miles. I have not taken the vehicle to a dealer yet.
I drove to a shopping center, parked the car and went to do some shopping. When I was done, started the car and attempted to pull out from the parkin place. The steering system was almost unmovable. Using extreme force, was able to crack it a little bit while slowly moving back; however realize i could not possibly drive the car at that kind of effort to steer. Pulled back into the parking slot, an proceeded to attempt to re start the car. by the 3rd attempt, the power steering worked normally; I tried moving the steering both directions, and after verifying that it was working apparently normal, decided to drive slowly back home. I parked the car and have not used it for almost a week, I have been trying to find if there were any recalls on this unnerving kind of failure. The steering system.
- West Milford, NJ, USA
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I had no warning when I lost control of the vehicle as the power steering just stopped working. Managed to get home and park it. Message on the dash says POWER STEERING ASSIST FAULT
Noticed the steering on my 2010 Ford Escape would oscillate back and forth approximately 1/4" when in park. I made an appointment with the local ford dealer to have it inspected. In my own research I discovered Recalls: NHTSA 14V284000 FORD 14S05. But my VIN was not listed for the recall and I have owned the vehicle since new. Dealer reported that the steering column needed to be replaced but parts are backordered and it would be safe to drive until then. The next day, driving down the road the power steering failed with code B2278. The recall explains that only the torque sensor needs to be replaced, not the entire steering column. This is a safety issue and should be covered under the recall.
After a few minutes of driving, the power steering assist began to fail. First, the "power steering assist fault" notification/error appeared in my message center, and steering became difficult, but the error disappeared after a few seconds and I was then able to steer easily. I parked my car and turned it off. When I turned the car on again about three minutes later, the "power steering assist fault" message appeared at startup and did not disappear. The power steering has not worked since. The error code "power steering assist fault" signifies that the power steering control module cannot determine the driver's steering input. Because the electric power steering system cannot determine what direction the driver is steering, the EPS shuts down. This exact error was the cause of a recall that began May 27, 2014 (see NHTSA campaign # 14V284000) (see also Ford recall # 14S05). The recall states that "vehicles potentially affected are certain 2008-2011 model year Fold Escape & Mercury Mariner vehicles built at the Kansas City Assembly Plant from August 18, 2006, to September 11, 2010." My vehicle meets all of these criteria; my vehicle also has experienced the specific error mentioned in the recall documents. I noticed no other errors or malfunctions with the vehicle at the time. The vehicle is available for inspection as needed. The error has been examined by an individual with knowledge of vehicle error codes and repair. The first EPS system fault occurred while I was actively driving. If the EPS had not briefly restored itself, I would have been stuck in an intersection and blocked the entrance to a large parking lot. Additionally, I had just pulled off of a highway; if the EPS had faulted a minute earlier, I would have been unable to leave the highway and would have been in a more perilous situation.
The contact owns a 2010 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle started shaking abnormally. The contact stated she was safely able to slow the vehicle to approximately 10 MPH and proceed back to her residence. The contact stated that on her way to the residence she noticed that the power steering warning light illuminated, and the steering wheel was difficult to turn. The contact called an independent mechanic and informed the mechanic of the failure. The contact was notified of NHTSA Campaign Number: 15E045000 (Suspension) and 14V284000 (Steering). The local dealer was contacted but the contact was informed that the vehicle was not included in the recalls and that the repair would be an out-of-pocket expense. The manufacturer was not notified of the failure. The failure mileage was 140,000.
The contact owns a 2010 Ford Escape. The contact stated while parking the vehicle, the power steering fault warning light was illuminated. The contact stated when she returned to start the vehicle, the steering wheel became difficult to turn. The vehicle was not drivable. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The contact attempted to call the manufacturer but was unable to speak to a representative. The failure mileage was approximately 67,500.
My power steering went out on a Sunday while I was miles away from my home. No warning lights or messages came on the dashboard. I did have very limited steering and I was able to get it home. There were recalls by Ford for this particular problem in the year it was made, 2010. My vin # didn't come up for needing a recall. I'm going to take it to a garage to be repaired and I'd like to know what the faulty part is.
In past couple of years, I had power steering loss while driving. I managed to get car off road but very difficult. I paid $2,000 for a new steering column and was told this was a common Ford Escape Issue. Less than 1 year later, I am having same problem again. Steering comes and goes.
The power steering cuts out abruptly causing loss of control. The dashboard begins to flash with warning lights and sounds, however when the power steering comes back on the warning lights and sounds stop. This is a known issue by Ford but the dealer tells me my car is not on the recall list, the existing recall #14S05 does not cover my vehicle and furthermore it let Ford off the hook w/o truly fixing the problem. If you look into it you will find that the "repair" does not work! The NHTSA needs to do something about this as it will cause accidents and possibly lead to injury or death! Please - get serious about holding Ford accountable. This is a SERIOUS problem.
The contact owns a 2010 Ford Escape. The contact stated that while driving 50 MPH, the power steering failed, and the contact could not turn the steering wheel. The power steering assist fault warning light was illuminated. The contact pulled over and began driving at slower speeds while manually steering the vehicle. The vehicle was diagnosed by an independent mechanic with power steering failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.
The contact owns a 2010 Ford Escape. The contact received notification of NHTSA Campaign Number: 14V284000 (Steering). The vehicle was taken to the local dealer and was inspected, and the software update was performed. The contact stated that several months later after stopping at a stop sign and then attempting to accelerate, the vehicle lost power steering functionality. There was no warning light illuminated. The contact manually drove the vehicle without power steering to the residence. The local dealer was contacted and informed of the failure. The dealer informed the contact that the recall repair was previously performed and offered no further assistance. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Electronic steering assist is intermittently failing causing loss of power steering. Other vehicles of this model and year have been recalled for this failure. My Vin is not included in this recall. Warning light notification comes comes on dash. Power steering is lost. Also steering wheel vibrates when stopped at a traffic light.
The contact owns a 2010 Ford Escape. The contact stated while driving 30 mph while attempting to make a left turn, the steering wheel turned right inadvertently then ceased. The contact slammed on the brake pedal to stop the vehicle from going into a ditch. The vehicle was taken to an independent mechanic and diagnosed that the steering shaft torque sensor malfunctioned and needed to be replaced. The vehicle was not repaired and remained at the dealer since parts were on back order. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was 118,000.
A D V E R T I S E M E N T S
- Mooers Forks, NY, USA