This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact-€™s grandmother owns a-€¯ 2011 Ford Escape. The contact stated that while his grandmother was starting the vehicle, the vehicle experienced a loss of power steering assist with the power steering assist warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the power steering assists sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately-€¯142,000.
My steering got heavy and hard to turn. Loss of power steering. I had a diagnostic done and my Torque sensor in my steering is bad. I know there is already a recall on the 2011 Ford Escape, but my Vin number wasn't on the list. Thank you
Loss of power steering while driving the vehicle. No warning the steering just goes out while driving. No inspection done by anyone but available to be inspected. Definitely puts our family at risk while driving.
My wife was driving the car when the power steering went out. She was able to drive the car home. When I started the car later and used it the power steering worked. Later we drove the car to the pharmacy and when I started it there was no power steering. I shut the car off for a minute and then started it and power steering was back working. we took the car to a mechanic and the power steering worked while they had it and they could not find a problem. We are worried about driving it now because that seems like an unsafe situation. I know there was a recall for earlier models but our car seems to have the same issue.
The contact owns a 2011 Ford Escape. The contact stated that while driving approximately 30 MPH, the power steering suddenly failed causing the steering wheel to become difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the steering shaft torque sensor was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 127,609.
- Hendersonville, NC, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2011 Ford Escape. The contact stated while driving 50 MPH, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact was able to park on the side of the roadway and restarted the vehicle. The contact was able to drive to her residence. The contact took the vehicle to an independent mechanic and was informed that the power steering fluid needed to be added to the vehicle. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 139,000.
The power steering failed. There was a recall of 2011 Ford Escapes made in Kansas City for this issue (electrical power steering failure), but only for certain VIN numbers. I believe this was issues in 2014. This vehicle was not included in those VIN numbers. How can they be sure that they selected all the correct VIN numbers. I have seen reports on the internet from other Ford Escape Owners that state they same issue. Should the recall be extend to all Ford Escapes from the Kansas City plane for the years that were included in the original recall. They car is having to be towed for repairs since it is not safe to drive. I did contact Ford prior to making this complaint. They are sticking to the VIN number restriction that they said was approved by the NHTSA.
The contact owns a 2011 Ford Escape. The contact stated while her daughter was driving 55 MPH, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The driver was able to exit the highway and park the vehicle. The driver was able to restart the vehicle and continue driving to her destination. The contact's husband was able to drive the vehicle to the residence while continuing to experience the failure. The contact took the vehicle to an independent mechanic and was informed of the power steering torque sensor, the electronic power steering assembly, and the rack and pinion assembly failure. The vehicle was not repaired due to parts being on backorder. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The failure mileage was unknown.
The contact owns a 2011 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer where it was diagnosed that the steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 128,700.
The electric power steering failed several times while driving. Have to turn off and on the get it working again. It fails without warning while driving. Informed dealer and they stated don-€™t worry about it that it is not on recall. It is very dangerous to drive and happens without warning. This vehicle needs a recall to be able to fix this serious dangerous situation. I have to drive with kids in the car. This is a serious hazard to me and others. Other cars of this type and year has had recalls to fix the very same problem. Thank you
The contact owns a 2011 Ford Escape. The contact stated that after starting the vehicle the power steering malfunctioned and the steering wheel was difficult to turn in either direction. After turning off and restarting the vehicle, the power steering operated normally. The contact indicated that the power steering failure was intermittent and no warning lights were illuminated. The cause of the failure was not yet determined. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The local dealer was not notified. The failure mileage was 110,000.
Power steering assist fault. Lost power steering intermittently then once pulling in to safe space lost all power steering. Available for inspection. Safety of myself and others in that I was driving on a busy road and lost the power steering. Car goes to mechanic on the 3rd. No other warnings besides the notification on the dash and the fast beeping.
The contact owns a 2011 Ford Escape. The contact stated that while starting the vehicle, the power steering assist failed with the traction control, and an unknown warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was 129,861.
The power steering goes out and you are unable to turn the wheel. It is very dangerous especially for my wife it-€™s happens at least once a week. When you turn the ignition off and turn it back on everything seems to reset.I noticed that there are some recalls on this problem with some of the 2011 Ford escapes I am hoping and assuming mine is covered under the warranty because it-€™s the exact same issue We have not had any inspection done yet I was just researching online what steps I could take and this site came up I would love for somebody from Ford to look at
got rear ended/t-boned in january 2022 at low rate of speed, started having issues for the first time since 2011, check engine light comes on periodically since the accident, power steering has gone in and out periodically since the accident, engine seems to stumble periodically since March 2022, AC has never worked since 2011, recently (june 3rd 2022) the tire pressure sensor light has come on despite air pressure being adequate in all 4 tires, took car to a collision specialist and they repaired cosmetic damages but cleared 3 codes and did not repair/resolve any of the actual issues affecting drivability and safety because they could not attribute it to the mechanism of accident, took the print out of codes in to my normal mechanic when I got the tires and oil changed June 3rd 2022 and he said if there were no active codes I would have to take it to the dealership, yesterday June 24th 2022 while waiting for a light to change the car pedals suddenly stopped working, car stayed idling at a stop while still in drive, would not work even when shifted into park, drive, or reverse, air still blowed, music still playing, a horrid smell started to fill the car, turned everything completely off and turned hazards on and waited for 2 minutes then turned the car back, car resumed working with tire pressure light still on and smell still coming out of engine. Car now smells constantly of putrid burning plastic/carpet and stumbles frequently, had the car stumbled while at a high rate of speed during rush hour, both mine, my infant son, and the other drivers lives' could've been devastated or lost. These are the codes they reset at time of incident/repair 1) ANTI-LOCK BRAKE SYSTEM: C1963-20 - STABILITY CONTROL INHIBIT WARNING 2) ACCESORY PROTOCOL INTERFACE MODULE: U3000-04 -CONTROL MODULE - SYSTEM INTERNAL FAILURES 3) POWER STEERING CONTROL MODULE: B2278-2F - STEERING SHAFT TORQUE SENSOR MALFUNCTION
The contact owns a 2011 Ford Escape. The contact stated while driving approximately 5-10 MPH and making a turn, the vehicle lost power steering inadvertently. There was no warning light illuminated. The contact continued to drive by using physical strength to steer the vehicle. The contact stated upon reaching her destination, she turned off and restarted the vehicle and the vehicle regained power steering functionality. The contact stated that the failure recurred while driving. The local dealer was notified of the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic where it was diagnosed that the software for the power steering control module (PSCM) and the instrument cluster module needed to be updated, and the torque sensor signal needed to be replaced. The independent mechanic informed the contact that the failure was associated to NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA. The failure mileage was approximately 128,000.
When I start My 2011 Ford Escape it randomly looses all power steering. I have to put car in park & turn it off, then back on & the power steering returns. This is very dangerous because what happens if I loose all steering while on the highway. Upon researching the problem I have found that a whole bunch of other 2011 Ford escapes have a recall for the exact same problem. I took my car to be inspected and diagnosed by the dealership I bought it from( it's the torque sensor), they said however that my car isn't under the recall. It should be. This is a serious safety hazard. My dealership is willing to fix it but It will be a complete out of pocket expense that I can't afford right now. All of us other folks are having the exact same issues for the exact same car and we are not under recall.
Ultimately, what happened was a loss of steering control. I did not completely lose steering, but suddenly with no warning, my vehicle became very difficult to steer (required a lot of "muscle power" to turn the wheel. The vehicle is available for inspection if necessary.) Sudden loss of steering control is a pretty obvious safety risk! The problem has not yet been reproduced/confirmed by anyone as it just happened yesterday (3/21/2022.) I am doing research into whether there was a recall on my vehicle for this issue before we take it in for repairs. No inspections have been done by anyone yet. This happened at a lower speed (while turning into a parking lot, mid turn, at the point where you are letting your steering wheel recover and starting to pick up speed again, so I was probably going 10 - 15 MPH.) There were no warning lamps or messages prior.
A D V E R T I S E M E N T S
- Sisters, OR, USA