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2.5

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
60,437 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Escape steering problems

steering problem

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2011 Ford Escape Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #32

Nov 172015

Escape

  • 67,287 miles

A D V E R T I S E M E N T S

Electronic power steering unit failed while driving in a rural setting on a 2011 Ford Escape with 67287 miles. The car was able to be controlled but with great effort. This unit has been the subject of previous recall 14V284000, however this vehicle was manufactured after the cutoff date according to Ford customer service. ( case #8247746-B4F4D1). It does not appear that the recall was extensive enough as this unit failed in the same mode as those previously recalled. The local Ford dealer quote for repair was $705 parts and $322.50 labor.

- Farmington, NH, USA

problem #31

Nov 092015

Escape

  • 63,000 miles
When driving car going about 45mph.car shut off and wrench will appear on dashboard. I have been able to coast off the road, shut off car wait for a few minutes and restart car. I am in fear that car will shut off in area where there is no shoulder and I will be hit from behind. There seems to be a pattern building with this same problem, same model, same year.

- Kihei, HI, USA

problem #30

Oct 192015

Escape

  • 20,000 miles
The contact owns a 2011 Ford Escape. While driving approximately 30 mph, the steering wheel seized. The failure recurred multiple times intermittently. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.

- St Louis, MO, USA

problem #29

Oct 222015

Escape

  • 60,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Ford Escape. While driving at various speeds, excessive force was required to maneuver the steering wheel. The vehicle was towed to the dealer where it was diagnosed that the steering torque sensor failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

- Jackson, NJ, USA

problem #28

Sep 152015

Escape

  • 57,000 miles
The power steering suddenly didn't work. Upon several restarts, it began working again but sometimes stops working while the car is moving. This event has been repeated several times. There is a recall for 2008 - 2011 Ford Escapes but mine was not included in the recall but has the same dangerous problem as the cars that were recalled. Ford will not tell me why my 2011 was excluded from the recall. The cost of repair is approximately $1,000. I don't believe I should have to pay for a dangerous defect that Ford has acknowledged but won't include my car.

- Rapid City, MI, USA

problem #27

Jul 242015

Escape

  • 91,196 miles
The contact owns a 2011 Ford Escape. While driving approximately 50 mph around a curve, the steering wheel seized without warning causing the contact to drive off the road. The vehicle was towed to a dealer where it was diagnosed that the steering gear failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was approximately 91,196.

- Chula Vista, CA, USA

problem #26

Oct 312014

Escape

  • 65,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Ford Escape. While making a left turn at a low speed, the steering became difficult to maneuver without warning. The vehicle was taken to a dealer where it was serviced under NHTSA campaign number: 14V284000 (steering); however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that an unknown sensor related to the steering needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the steering column assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 65,000.

- Fredericks, MD, USA

problem #25

Dec 012011

Escape

  • miles
I bought this car in 2012 and have since noticed the vehicle losing the ability to accelerate. No matter how far I push down on the gas it will not accelerate. After a minute or two of stalling, it will sputter and shut off. I took it to the auto shop to make sure that it was not misfiring a piston, or that their was anything immediately wrong, but they could not give me an answer to why it would not accelerate. My transmission also stalls in gears and will not shift when driving down the road. Same deal took it in and received no answer. The back hatch glass also leaks terribly when it rains and I cannot get it to seal at all.

- Norfolk, VA, USA

problem #24

Mar 072015

Escape

  • 117,000 miles
The contact owns a 2011 Ford Escape. The contact stated that while driving approximately 50 mph, the steering wheel became difficult to turn without warning. The vehicle was taken to the dealer and diagnosed that the power steering control module had failed and needed to be replaced. The vehicle was not repaired. The dealer stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 117,000.

- Shelbyville, KY, USA

problem #23

Dec 022014

Escape

  • 38,838 miles
Drove a little over 2 miles, everything was fine.came to a stop at a red light. When the light turned green I started to pull out and I nolonger had any power steering and there was now a light on the instrument panel advising of N traction off. I went home and waited till morning and drove to my regular mechanic.they checked it out and told me to take the car to Ford because this was a recall and should be covered by Ford. The Ford dealer said that this was not covered because I had brought my car in for that recall last year when they sent me the notice and my steering column and electrical was ok at that time. So one year later and $1100. Later this part breaks and Ford does not think it is responsible because it wasn't broke when they looked at it a year ago. This could have been tragic if I had been driving on the highway or if someone had pulled out in front of me as it was very difficult to turn the wheel to avoid anything.I frrl that this is an ongoing problem with the power steering in this Escape and Ford knows about it and is not standing behind it recall/. the dealer said this was his third such problem in the last two weeks and Ford will not take care of them I did contact Ford Motor Corporate about this bill and they told me the program was closed because my car had been inspected and did not need this work done at that time.

- Chicago, IL, USA

problem #22

Oct 292014

Escape

  • 34,000 miles

A D V E R T I S E M E N T S

I was crossing a highway and when I stepped on the gas I had no power! just a few weeks before it was at Ford for a torque and steering recall. When I called Ford to inform them what happened they said I will have to pay $130 for them to diagnose it! I'm not happy with Ford response. This is a real danger and they need to take it serious!

- Pahrump, NV, USA

problem #21

Oct 012014

Escape 4WD 4-cyl

  • 98,000 miles
When driving the steering wheel seems hard to control. The SUV seems to sputter as I press on the accelerator, and the engine (motor) seems to miss when acceleration is between 20 and 40 mph. Next, when accelerating past 60 the engine missing or (cutting out symptom) occurs.

- High Point, NC, USA

problem #20

May 012014

Escape

  • miles
The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the steering wheel seized and excessive force was required. The failure occurred on multiple occasions. The vehicle was not diagnosed or repaired. The contact stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering).the manufacturer was not notified of the failure. The approximate failure mileage was unavailable.

- Arbyrd, MO, USA

problem #19

Jul 302014

Escape

  • 30,000 miles
The contact owns a 2011 Ford Escape. While attempting to start the vehicle, the power steering failed without warning. The failure occurred on multiple occasions. The vehicle was taken to a dealer for diagnostic testing, but the results were unknown. The vehicle was not repaired and the manufacturer was notified of the failure. The approximate failure mileage was 30,000.

- Arbyrd, MO, USA

problem #18

Jul 032014

Escape 4-cyl

  • 70,000 miles
The vehicle was taken into a Ford dealership to be serviced and after that the control module for the airbags went out. The part had to be ordered and while we were on vacation the steering began locking up and the traction control lights began showing disabled. Also, the car began saying to resync something because the tire pressure was low when it was just fine. After returning from vacation and the steering column totally locking up several times, the dealership now tells us that additional control modules are out. When the steering locks it requires stopping no matter where you are at and turning off the vehicle to reset and then starting it again. This probably happened a dozen or more times on busy highways. This vehicle is roughly three years old and they can't even say why the modules are continuing to go out and if fixing them will even solve the problem. The dealership also indicated that the traction control issue could cause the vehicle to roll on curvy roads. I spoke with customer service and they said to bad, this is not on their list of items that they have to fix. They will let engineering know but no guarantee that they will even respond to this issue. Will never buy a Ford again in this case as this is going to cost roughly $2500 - $3500 to fix and nothing to say it won't go out again. I have never had an electronic control module go out on any other vehicle let alone after 3 years and Ford is not helpful.

- Topeka, KS, USA

problem #17

Apr 192014

Escape

  • 113,354 miles
I was traveling northwest on I 26 when I heard a pop and lost speed and control. I eased over to the right side of the highway and tried to stop. At this time, the car started to shake violently. Eventually the car stopped and would not start again. I had to be towed to newberry and left the car at a garage and rented a car to continue my trip to pick my granddaughter and return to charleston. I had to pay $85 to the tow truck driver, $385 for the car rental and $486.36 to the garage for the throttle body replacement. Now I find out this has had a recall. If I had been notified, I would not be out nearly $1000, not to mention the safety aspect of this whole incident. I could have been seriously injured or killed.

- North Charleston, SC, USA

problem #16

Jun 222014

Escape 4-cyl

  • 52,000 miles
My Ford 2011 Escape just completely stalled out driving home. I was on the highway going about 65 mph when it just sputtered and died. I think I even had it on cruise control. It was extremely dangerous and I had to pull over in the middle of traffic. I forced the car into park and turned it off when it kept sputtering. Once I restarted the engine it drove some more but did the same thing about 3 minutes from my house. Turning the truck off then back on seemed to work...I'm taking into the Ford dealership today to have the look at it but I think it is the throttle body...

- San Marcos, TX, USA

problem #15

May 222014

Escape 6-cyl

  • Automatic transmission
  • 37,588 miles
The contact owns a 2011 Ford Escape. The contact stated that while making a turn, the power steering failed without warning. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The manufacturer was made aware of the failure. The failure mileage was 37,588 and the current mileage was 37,850. Updated 10/02/14 the consumer stated the vehicle was diagnosed at tom peck dealership. The failure was found to be due to the defective steering torque sensor. Updated 3/10/2015

- Huntley, IL, USA

problem #14

Jun 072014

Escape 4-cyl

  • 69,600 miles
I was making a left turn when I lost power steering, making it very difficult to make the turn, the ABS light, advancetrac light and the advancetrac off light all started flashing. I arrived at my destination the car was parked for 1 1/2 hours, when I tried to leave the car would not start.

- Puyalluo, WA, USA

problem #13

May 252014

Escape 4-cyl

  • 69,000 miles
The power steering went out 3 times in one day. 1 incident we were making a right turn when it went out, it took a lot of strength to make the turn and not crash, the ABS light flashed a few times and than power steering came back. The other times the power steering has gone out happened in parking lots while pulling out of a parking space. I went to Ford website to see if my car was included in the recall on May 29, 2014 (the steering issues impact 915,000 Ford Escapes and Mercury mariners from model years 2008 through 2011) and it says there are no recalls for my vehicle.

- Puyallup, WA, USA

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