This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
vehicle "slips" with acceleration and antifreeze is leaking in engine block which is a documented recurrent issue with ecoboost engine. I am fearful for safety as noted fire hazard which has been stated in past and is documented as part of lawsuit for same engine in Canada/US. Additionally the noted loss of acceleration has me afraid to use on highway as can see this leading to accident (noted that other cars drive around vehicle when forced to use on side streets. I brought to ford dealership o/a March 2023 (Sedano Ford, La Mesa CA) and they quoted over 10k to fix the safety issue and stated Ford will not do anything to assist when I stated that thought should be fixed as safety issue and latent defect that known by manufacturer when under warranty and pretty sure before bought vehicle. As this is latent defect, belief is that ford should fix vehicle to ensure it is safe to operate and reliable as would not have bought vehicle if known of issues. Additionally called Ford cutomer service dept to see if would assist with issue o/a Aug 2023 which informed that issue was not covered and no record of issue... PLEASE FIX MY VEHICLE TO ENSURE SAFE TRANSPORTATION
I have coolant leaking into cylinder 4 of my 1.6L engine. I-??m constantly having to refill my coolant tank because the coolant is getting burned up when it leaks into my engine which in turn produces big white clouds of smoke from my exhaust pipe. It is available for inspection. I-??m constantly worried for my safety because my car could potentially overheat and lead to a fire if my coolant is going elsewhere other than its designated place. My car has been to numerous mechanics in order to figure out the issue and has recently been confirmed on December 7th, 2023, by Dave Knapp Ford located in Greenville, Ohio that there is coolant leaking into cylinder 4. My car has not been inspected by any other higher ups. My engine light has not been working since the day we bought the car in August of 2023 for reasons we do not know of, so we were not instantly notified that there was an issue with the engine. The symptoms we did notice were loss of coolant almost everyday even after filling up, no visible puddles of coolant on the ground, white smoke from exhaust, a burning smell, bubbling in coolant tank, violent shaking of entire car, car dying after starting engine, and very low rpm when in idle. These symptoms really became visible at the start of November of 2023 and have gotten worse since then to the point where my car barely wants to start.
Engine misfired and then completely stalled at 75MPH on freeway. This alone was the major issue putting us and the public at risk. Had car towed to mechanic who indicated there was coolant intrusion into the cylinder block, thereby causing the engine to fail. This apparently is an ongoing issue with Escapes and there is litigation to this point. Well, it happened to me. Due to the failure of Ford to deal with this issue (it is well known and documented) My family was put at risk. We now have a worthless piece of junk, a car that is in pristine condition and no engine.All symptoms and issues were the same.. initial engine warning light and then the failure occurred. The only other sign was increased coolant usage.
Suddenly smoke billowed from the exhaust. No notification arose through the car's system. The shop tore it apart to find the problem. Said it was an eco boost failure, which also ruined the catalytic converter. A week and $5837 later, they said it was fixed. The next morning it billowed smoke from the exhaust. Took it back to the shop. They then said the problem was a ruined engine. The engine is backordered and will cost about $8000 to replace. The car's engine trouble system never came on despite the numerous codes that are associated with an eco boost failure and I'm sure countless other codes that should indicate an engine failure problem. I travel I-25 and US Highway 6 twice daily for work. If the engine had seized, since it had been damaged, that could have been disastrous for others and me. It is not that hard to alarm codes for safety reasons. Industry does it all the time. Pamela K. Quillin, P.E.
I have been having issues with coolant loss for over a year now. After doing research online I'm seeing this is a really common problem for Escapes and other models built around the same time frame. I believe this issue is with Ford and they should be responsible to fix it, considering all the evidence supporting how common of an issue this is.
- Moscow, PA, USA
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The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle overheated with a message to -??Pull Over and Turn Off Vehicle-?? displayed. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was towed to an independent mechanic to be diagnosed and it was determined that there was fluid leaking into cylinder #1 and that the cylinder and head gasket needed to be replaced. The vehicle was not repaired. The contact stated that the head gasket and short block were previously replaced due to fluid leaking into cylinder #3; however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 148,000.
The contact owns a 2015 Ford Escape. The contact stated that shortly after having the vehicle serviced by the dealer, while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken back to the dealer, who diagnosed a general failure with the Eco boost engine. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was 88,000.
The contact owns a 2015 Ford Escape. The contact stated that on several occasions while driving at various speeds, the vehicle would not idle and began shaking. The contact stated that the vehicle stalled several times and was restarted each time. The vehicle was taken to a dealer where it was diagnosed and determined that the engine needed to be replaced due a cracked cylinder and condensation leaking into the oil. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.
The contact owns a 2015 Ford Escape. The contact stated that after starting the vehicle, the vehicle shuddered and vibrated and there was white smoke coming from the exhaust system. Additionally, the check engine warning light remained illuminated, and the vehicle would not properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local mechanic who replaced the air intake hose, but the failure persisted. The vehicle was later taken to the local dealer who determined that there was coolant inside the engine cylinders and the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 117,000.
The contact-??s son owns a 2015 Ford Escape. The contact stated that while her son was driving approximately 55 MPH, the vehicle lost motive power and stalled. The vehicle was steered to the side of the roadway and failed to restart. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 123,000.
While my family and I were returning from lunch and pulling into a parking space at my moms apartment complex, my 2015 Ford escape SE eco-boost, had a sudden unintentional acceleration where it basically accelerated forward and we hit a building. During this, the brakes were unresponsive, and there was building and vehicle damage. Luckily, the post to the building prevented us from driving through the entire building. I have read several reports of the Ford escape experiencing this exact problem. We are lucky we were not killed. Ford has had no recalls for this very deadly issue.
Coolant is leaking to a cylinder. They said is a know issue due to overheating in other vehicles with the same engine, but ford hasn't extended the recall to this model
The contact owns a 2015 Ford Escape. The contact stated that while the vehicle was parked, the thermostat was reading high. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed and it was determined that the failure was with the spark plug in cylinder #3. The spark plug was replaced; however, the failure recurred the following day. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was unknown.
The contact owns a 2015 Ford Escape. The contact stated that after fueling the vehicle, the vehicle was started but hesitated, made an abnormal sound, and then stalled. Additionally, while driving at an undisclosed speed, the vehicle shook abnormally and lost motive power and stalled. There was no warning light illuminated. The contact pulled over to the shoulder and restarted the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that there was a leak in the canister purge valve. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 129,000.
TRANSMISSION FAULT on 4/17/23 i took my car for a check engine light/ I got the recall notice few days later. I took my car back to ford Wilson motor company and they stated that they had done the recall on 4/17 I did not notify them or anything they refused to service my car. forward few months later. No light or noise my car gets a transmission fault i called ford and they said they did fixe it but now i have car they refused to service.
The contact owns a 2015 Ford Escape. The contact stated while driving 40 MPH the vehicle started overheating with the "Vehicle Overheating - Pull Over" message displayed. The contact was able to pull over on the side of the road and turned off the vehicle. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that coolant was leaking into the engine and that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but no assistance was provided. The contact was advised to contact the manufacturer for assistance. The manufacturer was contacted, and a case was filed and the contact was referred to the NHTSA Hotline. The failure mileage was 57,000.
https://www.cars.com/articles/2013-2015-ford-escape-fiesta-st-fusion-transit-connect-recall-alert-1420694733115/ While driving 80 miles an hour on an 8 lane freeway, with the flow of high traffic-including semi commercial traffic, and my child in the car, the vehicle went into limp mode due to an overheat warning. I was unable to accelerate and was able to "limp" to the side of the road. Very scary and VERY dangerous. My child and I are lucky something worse did not happen. Root cause lack of coolant circulation resulting in the engine overheating. This possibly has caused a crack in the cylinder head, resulting in a pressurized oil leak that, in the presence of a heat source such as a hot engine surface, increases the risk of an under-hood fire. Through research, I found this is a known issue with my vehicle and besides a limited recall (of which my VIN is excluded) there is a class action pending in California. I contact FORD customer service and its answer was my VIN isn't included in the recall so nothing they could do. When I brought up on FORD's knowledge and request for someone in its escalation team to call me, they said a supervisor would call and the customer service supervisor said- my issue because my VIN not included in the recall. There have been 30+ cases of engine fires related to this issue and hundreds if not thousands of FORD owners affected. How is the NHTSA not taking action? This is very dangerous and a very expensive cost to consumers who were misled by FORD to purchase these dangerous lemons. This is a dangerous defect that FORD has known about for years. NHTSA should require FORD to recall these for the safety of children and consumers. https://www.govinfo.gov/content/pkg/USCOURTS-caed-2_21-cv-00468/pdf/USCOURTS-caed-2_21-cv-00468-0.pdf https://www.change.org/p/hold-ford-accountable-for-fixing-their-ecoboost-engines https://www.lieffcabraser.com/2021/05/ford-ecoboost-engine-defect-lawsuits-consolidated-in-california/
A D V E R T I S E M E N T S
- San Diego, FL, USA