This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ford Escape. While driving 30 mph, another vehicle crashed into the rear of the contact's vehicle. The contact stated that the driver's seat belt failed to lock, which caused him to be ejected from his seat. The contact struck the steering wheel and the dashboard. All the air bags failed to deploy. A police report was filed. The contact sustained a right shoulder injury and the left ulnar nerve was split in two and was smashed. Medical attention was required. The contact drove to the hospital after the crash. The vehicle was taken to an independent mechanic where it was diagnosed that the muffler, the right quarter panel, the bottom half of the trunk, the rear bumper, and the structural frame behind the bumper's reinforcement bar needed to be replaced. The vehicle was repaired. The manufacturer and dealer were not contacted. The approximate failure mileage was 35,000.
The contact owns a 2016 Ford Escape. While driving approximately 50 mph, the contact crashed into a deer. The air bags failed to deploy and the seat belt failed to retract. The contact sustained rib and breast injuries that required medical attention. A police report was filed. The vehicle was towed to a Ford dealer collision center. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,000.
I was driving on interstate 75 near bradenton in fl. 1:00 P.M. perfectly clear & dry day. I was hit from behind, sent my Ford into the grassy median, car came to a stop at a wire guard rail. I didn't hit another vehicle. I was knocked unconscious, so I have no recall. This happened near a construction area & all I remember is traffic slowing, perhaps I was going 45-50 mph, & in process of slowing down. Although there was extensive damage to left front & side no airbags deployed. My head/face apparently hit the steering wheel. Therefore seat belt restraints did not hold me tight to the seat. I was taken to E.R. - had a concussion, they did lots of tests, kept me overnight in icu, discharged the next day. Also, later I was told by auto collision company & insurance investigator that the driver seat was damaged & had apparently come loose. The vehicle was totaled.
- Sarasota, FL, USA
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- Gambrills, MD, USA