This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Escape hybrid. While driving at various speeds, the steering wheel began to shake violently and an abnormal noise was heard. The power steering assist fault light illuminated. The failure occurred randomly. The vehicle was taken to a dealer where it was diagnosed that the torque sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 140,000.
The contact owns a 2008 Ford Escape hybrid. While driving approximately 25 mph, the power steering seized without warning. The failure recurred numerous times. The contact received notification of NHTSA campaign number: 14V284000 (steering), but the remedy failed to repair the vehicle. The manufacturer was notified of the failure. The VIN and failure mileage were unknown. Updated 04/08/16
2008 Ford Escape hybrid. Well maintained, always taken in for any and all repairs/maint/recalls. Recall # 14S05 was attended to in 2015, by way of reprogramming. After this "repair", we complained of loss of steering radius, was told that was not possible and that it was fine. Fast forward to January of this year, wrench light comes on, no power steering at all. Our dealership says it is the same item as recall and should be fixed by Ford Corp. Ford Corp said no, since its 7 years old. The law says 10 years from recall or purchase.. because they reprogrammed it, they may not be responsible for any thing else that goes wrong, even if it is the same issue. A known issue. Very unsafe, and not something the consumer can damage on their own. This will cost us between 500 to 2,500 dollars to repair. Seems that a known problem should be covered for more than a year out from the recall. It failed six months after the recall was closed, which was only open for a year. The loss of ability to steer was tremendous. Almost impossible. Not safe to drive, as the effort required steer would prevent the ability to avoid a situation completely. My vehicle is useless at this time. The open investigation DP15001, shows what a true problem this is. Very dangerous. Many people are having this failure while actively driving. It would appear that Ford needs to re address this issue. My vehicle repair light came on while driving. The failure occurred after I had parked and turned it off. Once I restarted the vehicle, I had lost all power steering. I was 60 miles from home, so I was forced to drive it in that condition.
In 2012, I was driving on freeway at approx 70mph when I heard the warning sound and red light warning me to "stop safely now." I had to cross four lanes of traffic and barely got to the shoulder before the power shut down completely. I waited and it restarted, but it did it two more times before I reached my destination. I called and took my vehicle for repair, which was determined to be the coolant pump (cost $1010.96). The next year a recall for this issue occurred and I was refunded the cost for repair. Today, 2015, the same issue occurred. This time I had just pulled off from a traffic light making a U-turn, so traveling maybe 10 mph when I got the same sound and warning red light as I felt the engine losing power. I got through the busy intersection and safely to the shoulder. I immediately drove the vehicle to the dealership. This time I was told the issue was the throttle body. It was cleaned and reprogrammed (cost $369.15; I was told my vehicle is not in the VIN# group). While the costs have been high financially, we are mostly concerned about the potential costs from having the vehicle suddenly lose power and shut down. Both times I have been very lucky to avoid crashes. Same symptoms, different diagnoses; concerned about what might happen next.
The contact owns a 2008 Ford Escape hybrid. While driving at various speeds, the steering wheel shook without warning. The failure recurred numerous times. The vehicle was taken to a dealer where it was not diagnosed or repaired. The contact stated that the brake pedal was depressed and the ABS warning indicator illuminated intermittently. The vehicle was taken back to the dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failures. The failure mileage was approximately 134,000.
- Tampa, FL, USA
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Immediately after Ford dealer performed steering recall, the vehicle has no power assist at low speed tight turns( I.e. parking lot, U turns). I've returned it to another Ford dealer with no resolution to the problem.
The contact owns a 2008 Ford Escape hybrid. While driving at approximately 55 mph approaching an exit ramp, the steering became tight and began to fail. The power steering returned to normal after the vehicle was turned off and restarted. The manufacturer was not notified. The approximate failure mileage was 90,000.
The contact owns a 2008 Ford Escape hybrid. While driving approximately 10 mph and attempting to make a left turn, the power steering seized without warning. The contact received a notification of NHTSA campaign number: 14V284000 (steering). The vehicle was taken to the dealer. The technician diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
My 2008 Ford Escape hybrid has a power steering recall out. The vehicle was taken in to a local dealership to be repaired in accordance with the recall. However, within three days the power steering shut off without warning. The point of the recall was to address this issue of sudden power steering shutoff without warning. After talking with the dealership, they acknowledged that the recall does not adequately address the problem and multiple customers have complained that the power steering is still failing after being "fixed" in accordance with the recall. There are 1.1 million vehicles affected by this recall and Ford has yet to properly address the issue. This recall has been in effect since May 2014 and the problem is not being fixed.
I experienced the "sudden loss of power steering". took car into service and they argued with me but finally found and repaired the issue. This was about 2 years ago. I think I was charged for the repair. Can I get my money back from the service dept since the was identified as a defect?
May 2014 recall involved the power steering control module and torque sensors that could cause loss of power steering making it difficult to steer. I had been noticing slipping in my steering wheel with slight pulling to opposite side. It happened in straight driving condition such as interstates but seemed more noticeable as I was navigating a curve. I took it to my Ford dealership with a recall notice I had and told them I was having these problems and concerned. They checked it out and told me they had reset a power steering control module and sent me on my way. It seemed alittle better at first but then started noticing again same problem. 10 month later I totally loss my power steering while driving home with my family. It became difficult to steer and I almost hit a truck coming around curve. Took it back to my Ford dealership was told torque sensor gone out and Ford service department says call recall hot line staying they felt should be taken care of under recall since I had been in with it before and torque sensor was part of recall. I call hot line set up case and was denied by Ford saying at the time of service during first recall visit I made they had found no defaults so they only reset power steering control module and closed recall out on my escape. I am outraged that Ford did not take into consideration their on certified mechanics and staff who advises me that this problem should have been detected and fixed with my visit that I had been having problems. Instead this continued to escalade until I totally lost power steering that could have caused wreck and ending badly. I feel Ford has taken recall efforts as cheap as possible with resetting these power steering control modules rather than taking extra steps in replacing torque sensors that were part of.
The contact owns a 2008 Ford Escape hybrid. While driving at an unknown speed, the steering wheel seized and the contact lost control of the vehicle. The contact was able to veer to the right and stop the vehicle. The vehicle was not diagnosed or repaired. The vehicle was repaired according to NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The failure mileage was 300,000.
Local Ford dealer complied with Ford recall notice two months ago on steering column. They said there were no problems with the sensor. Last weekend, "power steering assist fault" light came on. Never before hand a problem with steering or had ever seen this indicator light. Within 24 hours of first seeing the warning light, the power steering failed completely. I took it to the dealer yesterday. This morning the dealer tells me I need to replace the steering column, to be paid for by me personally, as it is not covered by this recall (which incidentally stated it would replace the steering column if necessary). Approx. Cost $1200, which I have authorized. Googling around the internet, it seems I am not alone.
The contact owns a 2008 Ford Escape hybrid. The contact stated that while driving at 25 mph, the contact stated that the steering wheel became difficult to turn. The contact had to apply excessive force to the steering wheel in order to turn the vehicle. In addition, the power steering assist warning light illuminated. The vehicle was taken to an independent mechanic. The mechanic diagnosed that the power steering column needed to be replaced. The vehicle was not repaired. The failure recurred on numerous occasions. The manufacturer was not notified of the failure. The failure mileage was 80,000.
The contact owns a 2008 Ford Escape hybrid. The contact stated that while at a stop light, the steering wheel seized without warning. The failure recurred numerous times. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was 81,000.
The contact owns a 2008 Ford Escape hybrid. The contact stated that while driving at an unknown speed, the power steering failed causing the steering wheel to seize. The vehicle was previously taken to the dealer where the techniciansmade unknown repairs to the vehicle. The problem did not recur until recently. The manufacturer was not made aware of the failure. The failure mileage was 62,000.
The contact owns a 2008 Ford Escape hybrid. The contact stated the vehicle stalled intermittently. The contact mentioned that a knocking noise emitted from the steering column as the power steering seized. The vehicle was taken to the dealer. The technician stated that the contact's vehicle was affected by recall NHTSA campaign number: 14V284000 (steering). The vehicle was repaired. However, the second day after the software was reprogrammed the failure recurred. The vehicle was taken back to the dealer who diagnosed that the entire steering column needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 117,540.
Car steering just stopped working and car became almost impossible to steer. Almost had accident. Took it to Ford dealer ship and they will charge over $900 to repair and take 2 days. Steering column must be replaced according to Ford dealer.
The contact owns a 2008 Ford escape. The contact stated while driving approximately 30 mph, the steering wheel seized without warning and excessive force was required. The vehicle was merged to side of the road where it was turned off and restarted. The vehicle resumed normal function but the failure recurred multiple times. The contact received a notification for recall NHTSA campaign number: 14V284000 (steering). The vehicle was taken to the dealer. The technician informed the contact that they would only update the software and could not replace the pscm. The failure recurred multiple times. The vehicle was taken back to the dealer for a diagnosis and they stated that the pscm needed to be replaced. However, the part could not be replaced under the recall. The manufacturer was notified of the failure and did not offer further assistance. The approximate failure mileage was 65,000.
A D V E R T I S E M E N T S
- Santa Monica, CA, USA