This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought my vehicle, used, a couple of years ago. I asked for the carfax and if there were any issues with the vehicle. The salesman let me glance at his screen and scrolled through to humor me and promised there were no issues. A few days ago while driving on the highway using cruise control, the cc kicked off and my car jerked. Since then, I have had trouble accelerating and controlling the speed of my car. A littel orange wrench came on. This morning as I was driving to work, the check engine light came on. I felt like I almost got into 3 accidents for lack of control of my car. I took it to the shop and they told me I shouldn't even be driving it because of the lack of speed control. Now I'm stuck paying hundreds of dollars, maybe thousands, for lack of proper disclosure and faulty manufacturing. Ford issues a lifetime warranty rather than a recall, which is a disgrace as they're waiting for customers to deal with problems and get hurt before they fix anything. This should not be possible!
While driving eastbound on I70 through Kansas, my 2011 Escape hybrid lost power to the drive train. Without warning, the engine started racing as if it had shifted into neutral. While coasting, I put the car into neutral and then back to drive. It continued to be unresponsive to my stepping on the accelerator pedal. I coasted to a stop on the shoulder of the highway. I did not notice any indicator warning at the time, although in subsequent similar events, the stop safely hazard warning light came on. I turned the ignition off and restarted. The car showed no sign of any problem. I put the car in gear and drove on without further trouble. The dealer found no problem with the car and suggested that the problem was somehow a random occurrence that was unlikely to happen again. As I discovered, it happened over and over again, but only on long trips, and the service people could not replicate the problem. Most recently the car failed as described no less than 16 times on a 1300 mile trip this summer.
I drove away from my home and for the first two blocks felt that the car was acting sluggish and not accelerating properly; I was having trouble getting over 15 mph. I pressed the accelerator completely to the floor and the car slowly accelerated to around 25 mph. The wrench warning light also came on. I pulled over, stopped and started it again, but again the acceleration was very slow. I then turned around headed for home, very afraid that it would simply roll to a stop. Over a distance of 10 blocks, with the accelerator pressed to the floor the entire time, I only managed to get to 25 mph and that took many minutes. I only have 71,000 miles on the car, and there were no issues at all before this, not even when we drove earlier on the same day.
While driving my newly purchased Ford escort (bought in May 2014) I lost power, the vehicle did not shut off but I was unable to accelerate & it sputtered & shook until I could safely pull off the road. A lighted wrench came on which I had no idea what it was until I looked in the manual (drivetrain). Once I was safely off the road I shut the vehicle off & waited awhile & started it back up & it had power again & I continued on my way. I was out of town at the time with my grandchildren in the vehicle. I really am confused as to why there has not been a recall on this. I feel my family was in danger as I was on a very busy roadway & lost power immediately. This is my first Ford vehicle & so far not impressed. I really hope there is a recall on this issue soon. Why do we have to wait until there is a catastrophe for something to get done?
As I was pulling out on the road with my wife and three children aboard, the car suddenly and with out warning lost power and went into limp mode. Some $500 plus dollars later, we found out the throttle body, same as the article mentioned, was defective and we were also told there was a problem with the part from the factory but a recall had not been issued. Thank god I was not passing anyone at the time. Ford should be ashamed of themselves.
A D V E R T I S E M E N T S
- Minneapolis, MN, USA