hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
51,333 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Escape Hybrid steering problems

steering problem

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2011 Ford Escape Hybrid Owner Comments

problem #3

Mar 312016

Escape Hybrid

  • 79,000 miles


This complaint is closely related to a 2014 recall relative to electric power steering assist on Ford escape and Mercury mariner vehicles, however Ford states my VIN was not covered under the recall. Ref: NHTSA action#DP15001, NHTSA 14V-284, Ford 14S05. Problem: On a nearly-daily basis, the power steering assist (which is all-electric on this vehicle) "drops out" briefly - typically for 1-3 seconds - often during a turn. The vehicle steering has a strong tendency to "center" so for a driver without upper body strength this could easily cause loss of control. On two occasions the power steering assist has stopped and remained inactive after re-starting, which required me to visit a repair shop to have the software reset - a 5 minute process performed with a programmed ipad. Ford's recall center and customer relationship center took the case #, but want me to visit a dealer and pay for a diagnosis. Issue has occurred both turning and not turning; low speed and highway speed, cold and warm weather.

- Andover, CT, USA

problem #2

Mar 302012

Escape Hybrid 4-cyl

  • 50,000 miles
The steering wheel loses power while the vehicle is in motion. The vehicle needs to be turned off and restarted again to fix the problem. This problem often happens in cold weather and usually in the morning. The steering wheel also makes a weird sound before it loses power. I have friends who have the same vehicle but of different year and they had to replace the whole steering column.

- Woodside, NY, USA

problem #1

Jul 242013

Escape Hybrid 4-cyl

  • 25,000 miles
At 40-45 mph hear wheel bearing noise. Dealer confirmed and both right front bearings (main and carrier) replaced by Ford dealer. Still had noise after replacement. Dealer confirmed that the carrier bearing just replaced was bad. Replaced carrier bearing again but still having same noise. Dealer stated there have been many wheel bearing problems, and that faulty bearings are coming to Ford from vendor. Problem as yet not resolved. Seems Ford is unable to identify which bearings are bad without installing them. I am concerned with potential wheel lock up at speeds, especially a front wheel.

- Forestville, NY, USA

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