This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Ford Excursion. The contact stated that while driving 70 mph, she applied the brakes to disengage the cruise control and the vehicle continued to accelerate independently. The contact was able to get the vehicle to stop after several minutes. The manufacturer was notified of the failure. The vehicle had not been repaired. The failure and current mileage was 176,000.
The contact owns a 2002 Ford Excursion. While driving approximately 65 mph, the vehicle began to decelerate while the contact was depressing the accelerator pedal. The contact released the accelerator but was able to regain acceleration once depressed again. The failure recurred intermittently at various speeds traveled. The vehicle was taken to the dealer twice for diagnostic testing. The technicians were able to duplicate the failure but could not diagnose the cause of the failure. The vehicle was not repaired. The approximate failure mileage was 160,000.
The contact owns a 2002 Ford Excursion. The vehicle was parked in the contacts driveway and caught on fire. The vehicle was towed to the dealer where they replaced the vehicle speed control switch but they refused to cover the power distribution junction box, where the fire originated. The contact stated that the entire wiring fuse box was melted. The dealer advised that the replacement parts would be at the contacts expense. The manufacturer was not notified of the failure. The failure mileage was 110,000.
The contact owns a 2002 Ford Excursion. While driving approximately 45 mph, the contact noticed smoke coming from the steering column. The consumer pulled over to the side of the road.the vehicle was taken to an authorized dealer for inspection. The technician observed that the control box and electrical wiring burned without warning. The failure was related to the cruise control switch. The VIN was included in NHTSA campaign id number 07V553000 (engine and engine cooling:engine:diesel); however, the manufacturer refused to assume financially responsibility for the $4,500 repair cost. The vehicle is currently inoperable and has not been repaired. The failure and current mileages were 92,000. Updated 8/10/09 updated 08/13/09.
See my entire story at the website I posted www.chasefusion.com/boycottford there is also a video I made on there with my story. My truck started smoking, the harnesses are burned up over $4000 in damages, but this is not the first one!! the pictures of my first Ford fire are posted on this website with this new story too! I have created a viral video email campaign to warn others of the problem...that video is viewable, and able to be forwarded from the website I create.
- Gulfport , FL, USA
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My 2002 Ford Excursion caught on fire on June 10, 2008. Ford said it was the speed control switch. They have refused to pay for repairs because they claim that they sent letters, which I never received.
Cruise control would not engage. Icon on dash just flashed when" set "was depressed. I tried all cruise switches to verify if it was a stuck switch. Pressing cruise" on "and "coast" switches on steering wheel causes horn to sound. Dealer said the brake switch was the cause due to a missing ground buss. The vehicle uses ground switching so the horn should be on all the time. The horn still sounds when switches are depressed. I feel cause is in the steering wheel hub and am concerned this can effect the air bag deployment.
The contact owns a 2002 Ford Excursion. While parked, the vehicle accelerated without warning and crashed into the front of another vehicle. The dealer was unable to diagnose the cause of failure. The vehicle was taken to a second dealer who replaced the throttle cable. The failure has not occurred since the replacement was made. The current mileage is 95,000 and failure mileage was 94,300. The consumer provided an eyewitness statement, freeport police repor, various articles pertaining to the defect, and the repair invoice. The dealer stated there is a strong smell of fuel, passenger door does not lock with remote, and customer overhead door is broken. Updated 08/27/07
While driving at 20 mph the vehicle accelerated intermittently. The consumer stated the only way to stop the vehicle was by shutting the engine off. The dealer stated they could not duplicate the problem. Please provide additional information. Manufacturer was notified, but could not offer any remedy.
When the brake was applied, the engine revved and vehicle surged foward into oncoming traffic. The vehicle was struck on the drivers side, and the vehicle finally stopped. The idle air control and headliner was replaced.
Vehicle stopped at intersection with engine idling normally. Accelerator depressed but engine did not increase speed. Vehicle moved into intersection at idle before brakes could be applied. No accident resulted dealer replaced pedal assembly under warranty.
Vehicle was backed into driveway, parked with engine off. Driver intended to relocate vehicle about 6 feet forward, never enter street. Driver started engine, and with right foot on brake pedal placed transmission in drive. Driver released brake pedal and allowed vehicle to move forward to intended parking spot where he applied the brakes with the right foot. The vehicle did not stop, driver placed both feet on the brake pedal but vehicle still would not stop, rolled into the street and struck a passing vehicle. Vehicle was towed to dealer, but dealer could not find anything wrong. Ford consumer appeals board was contacted, but agreed with the dealer. Vehicle owner contacted a private mechanic and was told that the most likely failure that could cause the symptoms experienced was the power booster unit. Vehicle was towed to insurance company lot where it will be examined for possible subrogation with the manufacturer. Owner has pictures of the driveway and sidewalk showing tire marks leading right to the crash site.
When applying accelerator pedal it will go to the floor intermittently, engine will not revv, and vehicle will not move forward. Vehicle was rearended after consumer was at a stop. Then, started to accelerate, and vehicle did not respond. Damage to vehicle unknown at this time. There were 6 injuries in accident.
A D V E R T I S E M E N T S
- Scottsdale, AZ, USA