This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Ford Expedition. While driving 70 mph, the vehicle stalled without warning. The vehicle was towed to an independent mechanic where the fuel pump was replaced. The failure recurred and the vehicle was not repaired again. The manufacturer was not notified. The approximate failure mileage was 220,000.
Why is there no warning light, or signal of any kind when the PCM fails? our PCM failed, which caused our catalytic converters, 02 sensors, & fuel pump to fail. Our ignition coils had to be replaced. Would have been nice if a warning light came on the dash. This has caused our Expedition engine to randomly shut off while driving countless times! I have miraculously been able to maneuver my Expedition to the side of the freeway &have it towed eight times without killing myself, my family or any one else! we have had odd electrical and performance problems since August of 2002 when we purchased it. Not one Ford mechanic (3 different dealerships) could ever diagnose or repair issues. Because there is no warning light/code when the PCM is out, the damage snowballs. There are no computer codes, or warning lights to show up on the dash board when the PCM is out, which befuddles the mechanics. We are literally $5,000 in the hole so far! Ford dealership "repaired" our Expedition by replacing the PCM ($1,300). 48 hours after they replaced the PCM, and 18 miles after we drove Expedition off the Ford lot, the "service engine soon" light came up on the dashboard -for the first time ever! we drove back to the Ford dealership, and he said for $3,400 plus tax he could replace our new catalytic converters in "bank one" that were destroyed again, & the "bank two" converters which are now very weak, not up to spec. The driver's seat motor that has been fickle since Aug of 2002, stopped working when we went to pick it up, so I can't drive it, because I can't reach the gas or brake pedals. $800 will fix that, Ford says. If you google "2003 Ford Expedition eddie bauer engine shuts off randomly", thousands of people are reporting the same issues. Until someone crashes and dies, I don't think Ford cares. The consumer also stated the vehicle had electrical problems. The consumer stated the driver's seat motor stopped working while being serviced at the dealer, there were problems with the windows as well.
- La Canada Flintridge, CA, USA
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- Hampton, GA, USA