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really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
9 / 0
Average Mileage:
43,150 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Ford Expedition seat belts / air bags problems

seat belts / air bags problem

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2004 Ford Expedition Owner Comments

problem #10

May 152011


  • 80,000 miles


The contact owns a 2004 Ford Expedition. While the unoccupied vehicle was parked with the engine in operation, both front driver and passenger side air bags deployed unexpectedly without any impact to the vehicle. The contact entered the vehicle and turned the engine off. The vehicle was taken to an authorized dealer where both air bags were replaced at the owner's expense. The manufacturer was made aware of the defect. The failure mileage was 80,000.

- Kapolei, HI, USA

problem #9

Sep 292009


  • 89,000 miles
I was driving my 2004 Ford Expedition XLT at 55mph when I struck the back of a vehicle that was stopped at a red traffic light, causing a 5 car chain reaction including my vehicle. Upon waking up in the hospital the state trooper informed me that none of the airbags in the vehicle deployed. I sustained a concussion with loss of consciousness, and currently have concussion syndrome. I also suffer from a herniated disc in my lower back from the accident. The truck was totaled so there was no action taken to correct this problem.

- Palm Coast, FL, USA

problem #8

Oct 252008


  • 87,000 miles
Involved in auto accident hit motorist that ran a stop sign then a utility pole traveling aprox 35 mph totaled out Expedition and air bags did not deploy.

- Columbus, MS, USA

problem #7

Dec 152006

Expedition 8-cyl

  • Automatic transmission
  • 48,000 miles


I have a 2004 Expedition eddie bauer. I rear ended a 7 ton dump truck going 40 miles an hour while he was at a dead stop. My hood was in a V and none of the doors would open. The front airbags did not go off. It was a very solid hit in the front of the vehicle. I believe the air bags should have went off. The dump truck did not budge so did not absorb much of the impact.

- Baytown, TX, USA

problem #6

May 202006

Expedition 8-cyl

  • Automatic transmission
  • 23,500 miles
2004 Expedition involved in front end collision at approximate 30 - 35 mph. Air bag did not deploy. Injury to upper body / lower body / neck to driver (only car occupant). 9000+ damages to front end of vehicle. Ford Motor Company indicates that air bag did not indicate deployment.

- New Braunfels, TX, USA

problem #5

Apr 152005

Expedition 6-cyl

  • Automatic transmission
  • miles
While driving 40 mph vehicle was involved in a frontal collision. Upon impact, both frontal air bags failed to deploy. Driver sustained minor injuries, and was transported to a hospital. Vehicle was towed to a garage for inspection. The cause had not been determined at this time. This information was provided by nick panaro, jennifer's boy friend.

- Buena, NJ, USA

problem #4

Dec 012004


  • 6,000 miles


Upon coming out of the driveway and driving 5 mph to 10 mph air bags deployed, and front driver's wheel disengaged. Consumer contacted the dealer.but problems recurred.

- Manchester, MD, USA

problem #3

Nov 192004

Expedition 8-cyl

  • Automatic transmission
  • 10,000 miles
I was in a accident on 11-19-04. A lady ran the light and I brodsided her.I was going about 35 when we hit and she the same.the womens car rolled over.all the damage was to the front and side panals of my insurance is having to replace my frame becuase it was air bags never deployed.I contacted Ford with my problem.the customer assistance assured me they took this mater serouslyand someone will call me.the next day the legal department called me.when I told her the problem she kept saying"what do you want me to do about it".I told her I wanted to know if my airbags were supposed to deploy.she siad she would have the codes run and she would call me right back.that was the last I heard from them.I found out a couple days later the airbags were supposed to deploy and my insurance will call Ford.I was hurt in this accident and Ford did not seem to care.I have four Ford vehicles one cassic mustange, one F-150, one cobra and the the air bags not deploying a comon problem.

- San Dimas, CA, USA

problem #2

Jul 292004


  • 76,000 miles
While parking front air bags inadvertently deployed. Dealership was notified, but did not resolve the problem.

- Glen Allen, VA, USA

problem #1

Jul 062004

Expedition 8-cyl

  • Automatic transmission
  • 12,000 miles
I was driving at aproximately 30-40 mph when a deer croosed the road and I swerved to miss it and lost control of my vehicle. I then crashed in to a thick tele pole and broke it in two, the vehicle proceeded several feet into a barrier head on. The front of my vehicle was damaged by hitting the pole on the pasenge side in line with the seat, totaling the vehicle and ripping off the front passenger tire and conecting parts, further damage to the center of the vehicle when it struck the afore mentioned barrier. I don't know if this is a legitimate complaint or even a complaint. But I was told that my air bags should have deployed as I crashed going faster than 14 mph, they did not deploy. I wish they did because I was hurt and am still feeling some of the injuries since July 6, 2004 ( over 3 weeks ago ). I felt like evil kenevil after missing a jump. The insurance company totaled the vehicle as it had severe frontal damage and a bent frame and some cam thing damaged on the passenger side. I want to know all the facts available regarding the air bags to include sensors, their locations and how many, testing process/equipment used, air bag computer control info ect. I called the Ford Motor Company and told them what happened and the said the were going to call me back, they did not.

- Pasadena, MD, USA

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