This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1997 Ford Explorer lower ball joints on Explorer, both sides, left and right, had a clunk when going over dips in road. Ford did not find the problem. The problem was there from new, I have 57,000 miles on the Explorer. The problem was found at Firestone when rotating the tires and getting ready for a front end alinement. I was told that the ball joints were bad on both sides. Nothing has been done. I talked to Ford, they say the warranty is gone and will do nothing, but will turn it over to the engineers
Consumer is a victim of odometer fraud, encountering problems with the vehicle that's uncharacteristic for the mileage on the vehicle. (nar) exhaust system, ball joint, and instrument panel had to be replaced.
When turning steering wheel, would hear a rubbing noise, like metal against metal. Every time a bump is hit, would have same noise problem. Took to dealer & mechanic indicated it was the lower ball joints that were causing the problem & they were bad. Will be ordering replacement parts.
- Howe, IN, USA
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- Jamestown, ND, USA