CarComplaints.com Notes: Well, it's not a 2002, so it's got that going for it.
10.0
really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
5 / 1
Average Mileage:
30,208 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving slowly (35mph), regular speed limit on that road is 60. Roads were snowy and icy, another vehicle driving extremely fast for the road conditions, started to swerve head on in to my lane, I swerved to avoid a head on collision. In doing so, I hit ice, started doing a 360, the front end and the drivers side door of my vehicle hit an irrigation ditch where it goes under a street, it caught my vehicle on the drivers side and I started rolling. I rolled 3 or 4 times and finally landed right side up. My roof was caved in and resting on the top of my head, shoulder and neck. However, none of my airbags deployed ( see pictures), even though I hit the irrigation ditch head-on. Vehicle can be inspected if needed. The vehicle is totaled as they had to cut the doors off to extract me. I have left head, shoulder, neck, abdomen and leg soft tissue damage since I kept slamming in to the steering wheel with no protection since my air bags did not deploy. I did have my seatbelt on.
The contact owns a 2000 Ford Explorer. The contact stated that the warning indicator for the side air bags was illuminated for an extended period of time. The dealer was notified of the failure and indicated that the side crash sensor would need to be replaced with a revised designed part. The contact was to check with the manufacturer to determine a solution to repair the vehicle or it would not be able to pass inspection. The VIN was not included in NHTSA campaign number: 00V179000 (air bags). The VIN was not available. The approximate failure mileage was 20,000.....updated 08/29/16
The contact owned a 2000 Ford Explorer. While driving at an unknown speed in inclement weather, another vehicle crashed into the rear of the contact's vehicle causing it to crash into a second vehicle. As a result, the air bags deployed and emitted metal, glass, and fiberglass fragments. The contact sustained shoulder, face, mouth, left arm, and breast injuries that required medical attention. A police report was filed. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was unknown. The VIN was unavailable. Updated 09/01/2015 updated 9/20/2017
The contact owns a 2000 Ford Explorer. The contact stated that as the ignition was being started, the air bag warning indicator illuminated continuously until the engine was turned off. The vehicle was taken to an authorized dealer five times where an unknown repair was performed. The malfunction recurred after each repair. The manufacturer was not notified of the problem. The approximate failure mileage was 30,000. The VIN was unavailable.
The contact owns a 2000 Ford Explorer. The contact stated that the driver was traveling 65 mph and crashed into an oncoming vehicle. The driver was ejected from the vehicle and was killed. A witness stated that the driver was ejected from the driver's side door. A police report was filed of the incident. The contact was unaware of the exact cause of the crash but after reviewing several pictures of the crash site, the contact noticed that the air bags failed to deploy. The occupants of the second vehicle were not injured. The contact's vehicle was destroyed. The manufacturer was not notified of the air bag failure and the vehicle was not inspected. The failure mileage was 180,000. The VIN was unavailable.
- Springdale, AR, USA
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The contact owns a 2000 Ford Explorer. After starting the ignition, the "air bag" warning light illuminated on the instrument panel. The manufacturer was notified. The vehicle has not been inspected for the malfunction. The failure and current mileages were 147,000. The vehicle identification number was unavailable.
While driving the airbag light came on and stayed on. I took it to a Ford dealer the same day and was told it was the side airbag problem. The testing code was 1998. They charged me $903.45 to fix it on August 30, 2007. On August 23, 2008 the airbag light started flashing while I was driving. I called the Ford dealer and took it right in. Was told the part they replaced had gone bad and needed to be replaced again. Of course they had to order the part and that took three days. I was told that when the light is on the airbags don?T work. This happened six days before the one year warranty ran out and the vehicle had only been 4,100 miles since the part was replaced. The part was replaced for the second time on August 27, 2008 under the one year warrant period. The work was performed so poorly that I have no faith the airbags will work if I ever need them. I took it back to the Ford dealer and showed them that the wiring for the side airbag was poking out the back of the seat and the air bag really wasn't on the side it was more of a backseat airbag now. Needless to say I have to leave it with the dealer again to fix it. I have seen the numerous complaints about the airbags and would like to know when Ford is going to step up and admit there is a problem.
In avoidance of hitting a cow, I rolled my Ford Explorer at least 3 times and none of the airbags deployed, front nor the side curtain airbags. My husband and myself were fortunate to come out with minor injuries. I have contacted Ford Motor Company and the have not yet offered to settle.
Consumer left front tire blewout and shredded causing consumer to replace tire with spare. The tire blewout prior to the consumer receiving the recall notice. The air bag light and door ajar light illuminated. Left side wheel bearing shot and the right side was going bad. Rear brakes shot.
: the contact stated the air bag warning light illuminated constantly, and when the front passenger door was shut and the passenger side air bag deployed without warning. The air bag struck the passenger in the vehicle, causing bruises. The vehicle was not taken in for service.
The cruise control switch shorted out. Sometimes it would work and then other times it would not work, and finally quit working altogether. Had it replaced by mechanic, had not contacted dealer or the manufacturer. Cruise control failed on June 1, 2005. The clockspring failed and caused the horn to activate intermittently.
Air bag light waring light came on, indicating that the air bags are no longer working. Initially the air bag warning light would come on periodically and then go off for weeks at a time. Even though this is known problem the dealer stated the only way Ford will install the wiring kit 3L2Z-14B455-ab, that fixes the problem, is if the vehicle has less than 50000 miles on it. I had to pay them to install the fix kit, because they stated that the air bags would not work without doing so.
The air bag check light remains on. The owner's manual informs the consumer that the air bag may not deploy in an accident. Owner will take vehicle for repairs for the third time for the same problem.
Consumer was driving at approximately 60 mph and the air bags deployed inadvertently. There was no accident. Vehicle did not make contact with anything.
For approximately two weeks prior to December 5th, 2004, the heat element in my 2000 Ford Explorer driver seat would become painfully hot under the left leg near the torso to the point where it needed to be manually turned off each time. It was turned off as it became painful, and we were concerned we would become burned and would the seat catch on fire. My other concern for this is someone, such as a diabetic, with neuropathy wouldn't feel the intensity of the heat and become burned. 2) approx 2 weeks after the initial event the seat light will come on but no heat is produced. Why did it take 2 weeks for the element (assumed) to burn out? 3) the car is scheduled to go to an independant mechanic as I do not trust Ford to do the right thing. The dealer is not concerned that my driver airbag light goes on and off at will for days or weeks at a time. They recalled the 98 and 99 models for a tensioner pulley problem and issued a service bulletin for the '00 but the dealer wants to charge $500 for the repair......most defects I took in for warranty repair remain unfixed, (mostly electrical in nature) including a rear wiper that rarely goes on, radio stations and clock display that occasionally can be seen and a rear passenger door handle that after 5 attempts (Ford went against their engineer recommendations to do a recall) will unlock with power lock but the unsuspecting or in a hurry will just about rip a hand off to get it open.
While driving air bag light illuminated and stayed on for the reminder of the time that vehicle was running. Dealership was notified, but did not resolve the problem.
Intermittently air bag light appeared on the dashboard while driving at any speed. Vehicle was taken to the dealer for inspection, and mechanic replace the steering wheel, and the safety harness. However, problem still occurs.
When driving at an undetermined speed air bag warning light appeared on the dashboard. Consumer had informed the dealer about this issue. However, the mechanic was unable to duplicate the problem.
2000 Ford Explorer. Air bag diagnostic light keeps coming on, even though it has been to the Ford dealer 4 times in the past 12 months. The light flashes 3 times and then 7 times and then stays on.
A D V E R T I S E M E N T S
- Billings, MT, USA