Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2002 Ford Explorer is hands-down our worst vehicle on record. "Avoid like the plague" is putting it lightly.

The 2002-2005 Explorer has a very well-established record of expensive transmission failure at under 100k miles. The Explorer has an enclosed transmission which is typically replaced with a rebuilt transmission at a cost of almost $3,000.

Another common problem for the 2002-2003 Explorer is wheel bearing failure at around 90k miles, with a typical repair bill of $500 to $1000 depending on how many wheel bearings failed.

Adding insult to injury, the 2002-2005 Explorer also has a massive problem with the rear panel cracking. While it's a minor annoyance compared to transmission failure, ironically the crack usually goes right through the Ford logo.

10.0

really awful
Typical Repair Cost:
No data
Average Mileage:
110,000 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. not sure (1 reports)
2002 Ford Explorer body / paint problems

body / paint problem

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2002 Ford Explorer Owner Comments

problem #1

Apr 182011

Explorer

  • Automatic transmission
  • 110,000 miles

A D V E R T I S E M E N T S

Seriously!!! FORD, MY SON WAS HURT BY A RECALLED SAFETY ISSUE THAT YOU "CORRECTED" and you have the audacity to tell me that this is NOT YOUR PROBLEM!!!!!!!! My husband bought a 2002 Ford Explorer brand new. He has taken excellent care of this vehicle!! We knew our son would be driving this vehicle to college so we were even more meticulous about the maintenance - especially SAFETY ISSUES!!!! We received a recall notice about the back hatch. There was an issue with the hinges. We had it in the shop and had the issue repaired (and I use that term loosely) within a week of knowing there was a problem. Before long, we noticed the now infamous crack on the back hatch. Ford of course told us there was nothing they could do about it. We were not happy but did not raise alot of stink over it due to the fact it was a cosmetic issue and not a safety issue. Well, guess what - for the ones out there who have the "Crack problem" and believe it may only be cosmetic - THINK AGAIN!! It could actually lead to a safety issue. Five years after the recall was "corrected" my son went into the back hatch of the Explorer to get a book for class. When he closed the hatch THE WHOLE THING FELL OFF SMASHING AND CUTTING HIS HAND!!!!!!!!! The service department at the dealership where we bought the vehicle said they would take care of repairing the vehicle due to the fact that it was a safety recall and the only way a safety recall can be closed is for the vehicle to be destroyed. We left the truck at the dealership for yet another set of repairs on this safety recall. Three days later we received a call letting us know that the repair will not be covered after all. Well, Ford. You told me that my son's injuries were not your problem and now you are telling us that the safety issues on the vehicle you manufactured and so called corrected are not your problem either. Hey Ford - you have a bigger problem than I do. Your problems just start with the fact that you have no integrity, no sense of responsibility, no pride in craftsmanship and no concern for the safety of the children of your customers.

We are a family that owns 1 Dodge, 1 Acura and 1 Ford. Guess what. We are very soon to be a family that owns 2 Dodges, 1 Acura and never again a Ford.

- , Lakeland, FL, USA

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