Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2002 Ford Explorer is hands-down our worst vehicle on record. "Avoid like the plague" is putting it lightly.

The 2002-2005 Explorer has a very well-established record of expensive transmission failure at under 100k miles. The Explorer has an enclosed transmission which is typically replaced with a rebuilt transmission at a cost of almost $3,000.

Another common problem for the 2002-2003 Explorer is wheel bearing failure at around 90k miles, with a typical repair bill of $500 to $1000 depending on how many wheel bearings failed.

Adding insult to injury, the 2002-2005 Explorer also has a massive problem with the rear panel cracking. While it's a minor annoyance compared to transmission failure, ironically the crack usually goes right through the Ford logo.

8.0

pretty bad
Typical Repair Cost:
$291.00
Average Mileage:
101,070 miles
Total Complaints:
87 complaints

Most Common Solutions:

  1. replace window motor (28 reports)
  2. not sure (25 reports)
  3. replaced faulty regulator and faulty switch (13 reports)
  4. replace master switch (9 reports)
  5. I won't buy Ford again (7 reports)
  6. find break in red power wire at door hinge and add jumper (2 reports)
2002 Ford Explorer windows / windshield problems

windows / windshield problem

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2002 Ford Explorer Owner Comments (Page 3 of 5)

« Read the previous 20 complaints

problem #47

Sep 202007

Explorer 4x4 Limited 4.6L V8

  • Automatic transmission
  • 86,000 miles

A D V E R T I S E M E N T S

Bought the Explorer Sep 15th Noticed the back window quit a week later not covered under warranty, let it slide since it was the rear passanger side... a year later the driver rear started to go out.... by summer it was gone. a couple months later the passanger front window started acting up along with the driver window occasionly.... Well dumby me left the driver window down one night and it rained.... Fixed the rear driver window...Dont ask... then replaced the motor and regulator in the driver one and that fixed the Front two.... the original one still doesnt work in the rear passanger side... :(

- , Virginia Beach, VA, USA

problem #46

Mar 152010

Explorer XLT 4.0L V6

  • Automatic transmission
  • 140,000 miles

ford crappp!!!

two of my power windows randomly fell right inside my doors in my explorer, ine the passenger front and the driverside rear i replaced the passenger side but now both of the rear ones dont work like frigg build car to last ford!

- , Hornell, NY, USA

problem #45

Feb 212009

Explorer V6

  • Automatic transmission
  • 98,000 miles

While rolling the window down, heard a grinding noise and it wouldn't go back up or down. Found out the cable wound up incorrectly inside the assembly and got chewed up. I took the motor out and taped a block to the track to keep the window up until I decide if I want to spend the money to fix it. What a pain in the ass!

- , Celina, OH, USA

problem #44

Apr 152007

Explorer Eddie Bauer 4.6L

  • Automatic transmission
  • 52,000 miles

A D V E R T I S E M E N T S

I took the explorer in to ford to have the transmission serviced. They rolled the window down (policy I guess) while it was being serviced. They finished the servicing and left the vehicle out front for me to pick up. I hopped in and tried to put the window up and the switch was non-responsive. Ford took the explorer back in and jumped the switch to get the window up. The window worked before I took it in, but they told me I was S.O.L. and would have to pay out the @#%# to get it fixed. Thanks Ford.

- , Fayetteville, NC, USA

problem #43

Feb 152010

Explorer Limited 4.0L

  • Automatic transmission
  • 110,000 miles

I bought my 2002 Ford Explorer as my first brand new car. It has given me nothing but problems since Day 1. I was getting ready to back out to go to work, and I put all 4 power windows down to remove moisture so I could see clearly. Only 3 went back up...the rear passenger window, which has only been used probably 5 times ever, decided to disappear. So I drove in the rain and cold to work. It rained inside my car all day until I could leave at 3:30 to tape a garbage bag over it. Great! You can't drive with a garbage bag over your window. The next day I missed an entire day's work just so I could take it to a shop for an estimate. Thanks Ford!

- , Summerville, SC, USA

problem #42

Jan 302010

Explorer V

  • Automatic transmission
  • 105,000 miles

Its 20 degrees in NJ and I put the drivers window down to put mail in my neighbors mailbox and the window went down and would not go back up. Lowered it a little more, now at half way mark, still wont go back up. Finally put it all the way down and now I have no window at all. Put plastic bag over it as it snowed. Thanks Ford!

- , Howell, NJ, USA

problem #41

Mar 012009

Explorer XLT V6

  • Automatic transmission
  • 75,000 miles

A D V E R T I S E M E N T S

Rear passenger window went down and never went back up.This window probably hadn't been used 5 times since the car was new.I picked up a new regulator and changed it myself.Pain in the butt.

- , Taylorsville, KY, USA

problem #40

Jun 082009

Explorer

  • Automatic transmission
  • 63,517 miles

my rear passenger window motor went while under warranty..fixed by ford no problem, in 2007 my front passenger car window engine went ..we replaced it, then june 09 drivers side window regulator went, knocking out all the windows, that was expensive for the part, not to mention very inconvenient....i purchased from for just the part which ran about 110.00 dollars...had a friend put it in......

fully loaded cars may be nice, but it adds things that can go wrong......

- , Glen Allen, VA, USA

problem #39

Sep 102009

Explorer Eddie Bauer 4.6L

  • Automatic transmission
  • 125,000 miles

i now have another window that's going to have to be fixed. won't go down or up. that will make two in the last 6 months. cost $400. by the time i get done it will be $1,264, $800.00; $55.62. i feel these are way to high for a vehicle that is maintained religiously and not 'mud four wheelin' or off road adventures, etc. i take very good care of my vehicle but never again on a ford. we have three but this one has surely been a lemon.

- , Garfield, AR, USA

problem #38

May 012008

Explorer XLS

  • Automatic transmission
  • 120,000 miles

Ive had to replace 2 motors on my power windows. First my driver windows motor went out and then after getting that one fixed my back right window went out as well. WFT Ford!!! Make better cars and stop sucking at your job.

- , Long Beach, CA, USA

problem #37

Aug 112009

Explorer 4.6L

  • Automatic transmission
  • 108,000 miles

A D V E R T I S E M E N T S

My rear passenger window keeps coming down and you have to push it back up with your hands. LOVES to do this in the rain!!!

- , Severna Park, MD, USA

problem #36

Feb 022007

Explorer XLT 4.0L

  • Automatic transmission
  • 41,000 miles

At 41,000 miles my 2002 Ford Explorer XLT's driver side window fell all the way down while driving down the highway in a rain storm. Took it straight to Ford and had to pay $100 a day for three days to rent a car and then was given a bill for $500 for a window regulator. Now at 60,000 the passenger side front window is failing.

- , Morrisville, NC, USA

problem #35

May 152009

Explorer XLT 55,000

  • Automatic transmission
  • 85,000 miles

First, right rear passenger window just fell down and wouldn't close, so upon closer inspection, we found 3 of 4 windows ready for same repair at $300-400 a window. Ford will take no responsibility, as usual. However, they did agree to drop labor from $99/ to $89 hour. They should fix all four windows so we are responsible for their usual design manufacture deficiencies which they refuse to acknowledge. ALSO, major drag, driver's side window also scratched from bolt or some such part in window motor grinding the glass each time it goes up and down. Of course, not Ford's fault.

- , Aquebogue, NY, USA

problem #34

Jun 202008

Explorer V8

  • Automatic transmission
  • 91,963 miles

we found if you open the drivers door wide open, then you can roll the windows up or down. it's a broken wire in the door somewhere. then close your door and your good to go. im not taking it to garage we payed enough fixing the transmission, hub assembly and cv joint assembly. oh yes and the alternator.(X 2)

- , Thessalon, Ontario, Canada

problem #33

Mar 282009

Explorer 4.6L V8

  • Automatic transmission
  • 118,061 miles

Well, it was bound to happen wasn't it? Especially if the queue of other people who have had this exact same problem on the internet was anything to go by.

My wife was driving the car - put the driver's window down, but it wouldn't come back up. I took it to an auto electrician because as we all know, FORD WILL RIP YOU OFF! I was charged $380 Australian to get a new Power Window Switch - when I got home I checked on the internet and could have bought the part from the U.S. for $75 Australian (plus an unspecified postage). Sure I would have had to wait 2 weeks and it was pouring rain today AND I NEEDED TO DRIVE MY CAR, but don't worry FORD - I certainly won't worry you when it is time to buy a replacement car!

- , Brisbane, QLD, Australia

problem #32

Mar 012009

Explorer XLT ??

  • Automatic transmission
  • 42,000 miles

power windows for passenger side front and two rear doors operate intermittently. no one can get this fixed.

- , Clearwater, FL, USA

problem #31

Dec 022008

Explorer LXT V6

  • Automatic transmission
  • 83,000 miles

And another thing, I was at the gas station, opened the passenger window told the guy what I wanted, closed the window, opened it to give him my credit card, closed the window, opened the window to take my card back and the window wouldn't close. The motor went. This is the forth complaint I've listed so far and I still have more to go. Never again Ford!

- , West Nyack, NY, USA

problem #30

Jan 142009

Explorer XLT 4.0L V6

  • Automatic transmission
  • 63,000 miles

The third power window on my car went out today. The driver's side window stopped working at 45k miles, left rear at 55k, and now the right rear at 63k. See the pattern? I fixed the first one for $250, but I'm leaving the other 2 broken so I can save the $500+ for the major repairs that I know are coming based on what I've read here. I'm 23 and this is my first car, and I can say with absolute certainty that I will never buy a Ford again. Great job convincing the next generation that Fords are quality vehicles.

I agree with previous posters, a recall is definitely appropriate. This is more than just coincidence...

- , Tampa, FL, USA

problem #29

Nov 202006

Explorer Limited 4WD 4.6L V8

  • Automatic transmission
  • 78,490 miles

Wow, another part gone bad....Amazing, you couldn't screw an extended warranty more than you have...no wonder these companies need a bailout. All of you are a bunch of scam artists and I'm sick of it.

- , Lemoore, CA, USA

problem #28

Sep 202008

Explorer XLS V6

  • Automatic transmission
  • 70,000 miles

We had our first problem in march of 07. We had it fixed which was costly. Now 2 more windows are going out. I also have a cracked back panel. Ford has really gone downhill, my 93 explorer is much better quality. other than a few plastic pieces that have broken due to the fact that we live in the desert, the 93 is great. The 02 is a piece of crap and we wont be buying from ford again.

- , Surprise, AZ, USA

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